Kevin Muldoon Senior Program Manager Microsoft MGT308.
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Transcript of Kevin Muldoon Senior Program Manager Microsoft MGT308.
Interoperability Connectors for Microsoft System Center
Kevin MuldoonSenior Program ManagerMicrosoftMGT308
Agenda
Challenges Addressed / Key CapabilitiesWhy Interop ArchitectureOperations Manager 2007 R2 Connectors
Product eaturesUniversal Connector DemoRelease Candidate Available
Roadmap
System Center Interoperability
Challenges Addressed
• Utilize multiple tools to manage IT environments• Management cannot see health
of IT investment in one place• Administrators need to be
experts in multiple technologies to handle issues from different sources• Help desk tickets manually
transcribed to incident management systems
• Interoperate with enterprise management & incident management systems• Forward alerts from SCOM 2007 R2
to enterprise management & incident management systems to create events and incidents• Inter-twining of tools/processes
to produce an effective, efficient solution
Key Capabilities
Windows Server 2003
Microsoft System Center Operations
Manager 2007
Windows Server 2003
HP Openview
Windows Server 2003
IBM Tivoli
TEC Connector for HP OpenView
TEC Connector for IBM Tivoli
IIS Web Server is unavailableApplication Pool is unavailable
Apache server is not runningNetwork Adapter state
Connector for HP OpenView
Connector for IBM TEC
CfgMgr
Why Interop for System Center?Interoperate with other Enterprise Management and Ticketing systems
Integrate alerting data and asset information into their Enterprise Operations workflow
Ability to receive inbound alert, asset, and health data
OpsMgr
SvcMgr
System Center Interop
Interoperate with other Enterprise Management and Ticketing systems
Interoperate with other CMDB’s and Ticketing systems
Interoperate with other CMDB’s and Ticketing systems
Manager of Managers Integration
Provide alerting data from Operations Manager into the top level Enterprise Management System
Enables creation of tickets on 3rd party systems upon incident detectionSync of alert information between both systems
Provide ticketing data from Service Manager into the Enterprise level ticketing system
System Center Interop Architecture
Common across System Center Cross Platform & Interop
Microsoft is active on the OpenPegasus steering committee
Our commitment to using open source technology
WS-Man (OpenPegasus)
OpsMgrProviders
ConnectorProviders
OpsMgr SvcMgr
WS-Man WS-Man
OSResources
TEC, OVORemedy, Universal
CIMOM (OpenPegasus)
Systems Center Interop Architecture Flow Operations Manager
OpsMgr EMS
Connector Service
OpsMgr SDK
Public APIs, i.e., GetMonitoringAlerts
Systems Center Interop Architecture Flow Operations Manager
OpsMgr EMS
Connector Service
OpsMgr SDK
WinRM Open Pegasus
Public APIs, i.e., GetMonitoringAlerts
Systems Center Interop Architecture Flow Operations Manager
OpsMgr EMS
Connector Service
OpsMgr SDK
WinRM Open Pegasus
Public APIs, i.e., GetMonitoringAlerts
winrm invoke CreateEvt http://schemas.microsoft.com/wbem/wscim/1/cim-schema/2/SCX_Connector@{<alert/event details>} –r: https://<remote system>:1270 -u:<User> -p:<Password>
Systems Center Interop Architecture Flow Operations Manager
OpsMgr EMS
Connector Service
OpsMgr SDK
WinRM Open Pegasus
Interop Provider
Public APIs, i.e., GetMonitoringAlerts EMS APIs
winrm invoke CreateEvt http://schemas.microsoft.com/wbem/wscim/1/cim-schema/2/SCX_Connector@{<alert/event details>} –r: https://<remote system>:1270 -u:<User> -p:<Password>
System Center Operations Manager 2007 R2 Connectors
Operations Manager 2007 R2 Connector
EMS Version EMS OS Platform
IBM Tivoli Enterprise Console (TEC) - Tivoli Framework 4.1 & 4.1.1- TEC 3.9
- Windows 2003- Solaris 10- AIX 5.3
HP OpenView Operations for Windows - OVO/W 7.5- OVO/W 8.x
- Windows 2003
HP OpenView Operations for Unix - OVO/U 7.2- OVO/U 8.x
- HPUX 11i v3 Itanium & PA-RISC- HPUX 11i v2 Itanium & PA-RISC- Solaris 10
BMC Remedy ARS - ARS 6.3- ARS 7.1
- Windows 2003 *(supports remote connection to unix/linux platforms)
Universal Not Applicable - Windows 2003 - Windows 2008- Solaris 10- AIX 5.3- HPUX 11i v3 Itanium & PA-RISC- HPUX 11i v2 Itanium & PA-RISC- RHEL 5- SLES 10
Operations Manager 2007 R2 Connectorfor Enterprise Management Systems (EMS)
Product Features
Outbound alerts to create events
Bi-directional synchronization of alerts/events throughout the life of the alert/eventSupport multiple Management Groups communicating with a single EMS server
High availability
Single console for managing OpsMgr and the connector
Management Pack for monitoring the connector
WS-Man used for secure communication
Operations Manager 2007 R2 Connector for Incident Management SystemsProduct FeaturesOutbound alerts to create tickets
Bi-directional synchronization of alerts/tickets throughout the life of the alert/ticketSupport multiple Management Groups communicating with a single trouble ticketing system
High availability
Custom workflow for processing forwarded alerts
Single console for managing OpsMgr and the connector
Management Pack for monitoring the connector
WS-Man used for secure communication
Operations Manager 2007 R2 Universal Connector
What is it?Enables Operations Manager 2007 R2 to share alert data with any remote systemEnables customers to develop custom integration logic on the remote system to process the received alert dataProvides bi-directional synchronization once the alert has been forwarded to the remote system
Accept data from updates on the remote system in a standard format
Utilize XML for Windows based remote systems and Unix property files for unix/linux based remote systems for data exchange
Includes a Configuration UI for selecting what alert data should be forwarded
WS-Man used for secure communication
Systems Center Interop Architecture Flow Universal Connector
OpsMgr EMS
Connector Service
OpsMgr SDK
WinRM Open Pegasus
Public APIs, i.e., GetMonitoringAlerts Custom Integration Logic
winrm invoke CreateEvt http://schemas.microsoft.com/wbem/wscim/1/cim-schema/2/SCX_Connector@{<alert/event details>} –r: https://<remote system>:1270 -u:<User> -p:<Password>
Integration
Adapter
Interop Provider
Operations Manager 2007 R2 Universal ConnectorProcessing flow
New alert forwarded to remote system in either XML or Unix Property file format
Provider on remote system creates a file (xml or property file) in a specified directory (%ProviderInstallDirectory%\UnvEvents\FromOpsMgr)
Customer’s integration picks up file from specified directory and inserts data into customer’s application
Customer’s integration creates a file in a specified directory with specific data to update Operations Manager alert, i.e.. TicketID, owner, custom fields (%ProviderInstallDirectory%\UnvEvents\%ManagementGroup%)
Universal Provider picks up Customer’s integration file and sends it back to Operations Manager to update alert
Operations Manager 2007 R2 Universal Connector
demo
Release Candidate Available
RC Kit
Available
Operations Manager 2007 R2 Connector for IBM Tivoli Enterprise Console
Operations Manager 2007 R2 Connector for HP OpenView Operations for Unix
Operations Manager 2007 R2 Connector for HP OpenView Operations for Windows
Operations Manager 2007 R2 Connector for BMC Remedy ARS
Operations Manager 2007 R2 Universal Connector
Download available at Connect Site under the System Center TAP/Beta (https://connect.microsoft.com/Downloads/DownloadDetails.aspx?SiteID=446&DownloadID=18150)
Operations Manager 2007 R2 Interop ConnectorsTechNet Forums
Interop – Generalhttp://social.technet.microsoft.com/forums/en-US/interopgeneral/threads/
Interop – Tivoli Enterprise Console Connectorhttp://social.technet.microsoft.com/Forums/en-US/interoptivoli/threads/
Interop – HP OpenView Operations Connectorhttp://social.technet.microsoft.com/Forums/en-US/interophpoperationsmanager/threads/
Interop – BMC Remedy ARS Connectorhttp://social.technet.microsoft.com/Forums/en-US/interopremedy/threads/
Interop – Universal Connectorhttp://social.technet.microsoft.com/Forums/en-US/interopuniversalconnector/threads/
System Center Interop RoadmapSystem Center Service ManagerConnectors Scenarios
HP Service Manager
BMC Remedy & Atrium CMDB
Forward incidents from SCSM to remote service desk to create a new incident
Create incidents in SCSM from incidents forwarded from remote service desk
Bi-directional synchronization of incidents between SCSM and the remote service desk
Microsoft Dynamics
Microsoft Visual Studio Team Foundation Server
Microsoft Project
Enable full support solution from external to internal IT
Support application development life-cycle
Change management integration
System Center Interop RoadmapSystem Center Operations Manager Connectors Scenarios
HP Service ManagerForward alerts to create incidents in remote incident management system
Bi-directional synchronization of alerts and incidents between SCOM and the remote incident management system
IBM OMNIBus/Netcool
Forward alerts to create events in remote EMS
Bi-directional synchronization of alerts and events between SCOM and the remote EMS
Universal “Inbound” Forward events from remote EMS to create alerts in SCOM
Bi-directional synchronization of alerts and events between SCOM and the remote EMS
System Center Interoperability
Microsoft
PartnersCAEMCIBMInfrontiWaveQuestOpalisSeamless
SCOM
SCSM
SCCM
IBM TEC
HP OVO / OM
CA Uni-
center
BMC Remed
y
HP Service Manag
er
IBM Netcoo
l
BMC Remed
y
HP Service Manag
erMS
Visual Studio
TFS
MS Dynami
cs
Uni-versal
IBM Netcoo
l
MS Project
EMC Smarts
BMC Patrol
HP CMDB
BMC Atrium CMDB
BMC Event Mgr
HP Service Center
CA ServiceDesk
CA CMDB
CA Spectru
m
HP Service Desk
Alarm-Point
question & answer
www.microsoft.com/teched
Sessions On-Demand & Community
http://microsoft.com/technet
Resources for IT Professionals
http://microsoft.com/msdn
Resources for Developers
www.microsoft.com/learningMicrosoft Certification and Training Resources
www.microsoft.com/learning
Microsoft Certification & Training Resources
Resources
Track ResourcesKey Microsoft Sites
System Center on Microsoft.com: http://www.microsoft.com/systemcenterSystem Center on TechNet: http://technet.microsoft.com/systemcenter/Virtualization on Microsoft.com: http://www.microsoft.com/virtualization
Community ResourcesSystem Center Team Blog: http://blogs.technet.com/systemcenterSystem Center Central: http://www.systemcentercentral.comSystem Center Community: http://www.myITforum.com System Center on TechNet Edge: http://edge.technet.com/systemcenterSystem Center on Twitter: http://twitter.com/system_centerVirtualization Feed: http://www.virtualizationfeed.com System Center Influencers Program: Content, connections, and resources for influencers in the System Center Community. For information, contact [email protected]
Complete an evaluation on CommNet and enter to win!
© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS,
IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
