Resume of Kelvin TanBlock 123 Simei Street 1

June 2012 – September 2015Travelport GDS Singapore Pte LtdSales Manager – Singapore & Philippines

Sales Management - Generate Yearly Segments of 30,000 to 40,000

Responsible for hunting of new sales targeted at travel agencies

Manage & mentor sales executives in the Philippines Travel to do presentations to selected agencies in the

Philippines Planning & formulate action plans for conversions Plan strategies to kickoff prospecting cycle Formulate approach for Stakeholders Management &

Activities Prepare PP Presentations for Management “buy in” Solutions Presentation covering broadly Front Office

reservations, Ecommerce & Online Booking Tools, Productivity Tools, Mid to Back Office Systems & others.

Application of the Target, Assess Needs, Propose, Negotiate, Close, Implement Sales Cycle

Plan, execute visits action plans Usage of the Oracle – CRM for all sales calls All sales activities and internal meetings Ad Hoc Projects

Reason for leaving: Change of environment/industry

Last drawn salary: $6,000 + 1 Mth AWS + $20,000-$30,000 (annual sales incentive)

June 2006 – January 2012Amadeus GDS Singapore Pte LtdManager – Sales & Marketing – 2006 till 2009Promoted in 2009 to Senior Manager – Sales & Marketing

Account Management - Generate Yearly Segments of 80,000 to 100,000

Responsible for Acquisition, Development & Retention of Travel Agencies

Manage Large to Medium size accounts for both Prospects & Renewals

Planning & formulate action plans Plan strategies to kickoff prospecting cycle Formulate approach for Stakeholders Management &

Activities Prepare PP Presentations for Management “buy in” Solutions Presentation covering broadly Front Office

reservations, Ecommerce & Online Booking Tools, Productivity Tools, Mid to Back Office Systems & others.

Application of the Target, Assess Needs, Propose, Negotiate, Close, Implement Sales Cycle

Plan, execute visits action plans Usage of the Siebel – CRM for All Calls All sales activities and Internal meetings Drive sales & marketing events for customers Ad Hoc Projects

Reason for leaving: Decided to take a break

Last drawn salary: $5,300 + 1 Mth AWS + $20,000-$40,000 (annual sales incentive)

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Jun 2000 – Oct 2005Singapore Largest Local Travel Agent – Chan Brothers TravelBusiness Development Manager – Head of Department

Oversee K.L. Office- Manage and oversee our KL sales office- Plan Annual Budgets & ensure profits- Formulate actions plans, strategies & advertisements - Responsible for sales & ensure targets are met- Running the daily operations- Oversee the Incentives Division- Planning & Product Development- Manage 10 staff

Wholesale Distribution - Leverage on agents sales support to increasesales volume & group size to maximise revenue

Regional Operations - Support both Indonesia & Malaysia officesSupport in their operations

Agents Relationship - Provide product training & innovativeBuilding solutions to enhance continued support

‘Guerilla’Approach - Implemented creative sales approach and ideasto generate greater sales to meet company’sbranding objectives

Manage Distribution - Establish distribution mechanisms in each Channels market & put in place various travel programs

Manage sales team - Manage & lead service/sales personnel to achieve customer satisfaction & growth

Product Development - Monitor & Initiate Travel Packages & Marketing to suit the corporate markets

Sourcing & - Work closely with overseas vendors on pricing Negotiation to maximise revenue for the business

Established - Establish rapport in the trade with various Contacts suppliers, airlines & travel agents personnel

Manage 20 sales - Manage & lead service personnel to ensure Personnel customers satisfaction and service

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Account Management - Service existing accounts & ensuring good American Express level of service to cardmembers

Support American Managed their travel needs & Incentive trips Express CM Travel Developed various travel programs to suit

their needs

Work with various - Establish close links & communications with AMEX offices Local & Malaysian Management team in

Sourcing & negotiating contracts.

Reason for leaving: Seeking for new challenges in a new environment

Dec 1998 – Mar 2000Executive Search Firm – The Resource PeopleBusiness Development Manager

Corporate sales calls Account management of corporate clients Job placements Candidates recruitment Job screening & interviews

Reason for leaving: Family business - did not work out due to business slow down

Dec 1995 – Oct 1998Cairns Inbound Tour Operator – Jadenorth Australian Tours Manager

Providing both FIT’s/GRP’s travel services Quotations for both Incentives & MICE Manage the daily administration & operations Regional call visits for products presentations & knowledge to enhance core sales relationships Contracting and sourcing for each market needs Participation in various trade shows to enhance market share

Oct 1993 – Oct 1995Travel Agent – Fortune TravelManager – Incentives/Conventions

Manage a team of 8 personnel (ops/sales staff) Drive sales to achieve targets & revenue Service Company corporate accounts Conduct product presentations on travel destinations

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Mar 1991 – Sept 1993Incentive House – KenAir Incentive & Convention PlannersArea Sales Manager

Sourcing new accounts Manage & service existing accounts Servicing/maintenance of core sales relationships Ensuring sales targets & yield management are met Manage itineraries & costing to suit client needs Conduct presentations to clients on various travel destinations

Mar 1989 – Mar 1991Chan Brothers Travel Asst. Sales Manager – Corporate Marketing & Incentives

Making cold calls Servicing/maintenance of core sales relationships Ensuring sales targets & yield management are met Manage itineraries & costing to suit client needs Product presentations on various travel destinations

1985 – 1989Scenic TravelTour Officer – Counter Sales

Phone sales Tour operation

Education

1981 Saint Joseph’s InstitutionGCE ‘O’ Levels

1983 Saint Andrew Junior CollegeGCE ‘A’ Levels

1991 Centre For Tourism Related Studies (CTRS)High Performance Sales and Negotiation Course

2002 Singapore College Of InsuranceCertificate of Proficiency in Travel Insurance

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Courses Attended

2006 August 07 to 11Amadeus Sales Practices/Amadeus Negotiation Skills

2006 October12 to 13Advanced Selling Techniques

2007 February 06 to 08Selling Amadeus Products & Solutions

2007 June 21 to 22Negotiating Profitable Sales

2007 28 SeptemberEffective Payment Collections in Credit Sales Management

2008 April 21 to 22Consultative Selling Techniques

2008 May 19 to 21Account Development & Retention Course

2008 May 22 to 23Key Account Management

2010 High Impact Presentations by Dale Carnegie & Associate 2010 Every Cents Counts Selling & Negotiating Value Against Incentives

Personal Data

Age/ Gender : 52 years old/ MaleMarital Status : SingleNationality : Singapore CitizenLanguages Written : English, ChineseLanguages Spoken : English, Mandarin, Hokkien, Malay

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