Kelly Services 2010

RecRuitment | OutsOuRcing | cOnsulting

Delivering Human Capital Expertise

Staffing the world for more than 60 years

In 1946, William Russell Kelly’s

dynamic vision and pioneering

spirit offered a unique service

that quickly became popular with

local businesses and established

Kelly Services leadership of the

staffing industry.

In the beginning, Kelly undertook

work from other firms and

performed the duties in his own

office using his machines and

employees. Eventually, Kelly started

sending employees and machines

to his clients’ offices to work onsite.

It was a formula that worked and by

1961 the company had expanded

to include 148 wholly owned and

operated offices across the US. In

1988, Kelly embarked on a stint

of acquisitions and entered the Asia

Pacific region.

Today, Kelly Services, Inc

(NASDAQ: KELYA, KELYB) is a

Fortune 500 company delivering

staffing solutions across more than

33 countries and territories that

include temporary and full-time

placement, outsourcing

and consulting.

People are at the heart of everything

we do. Our principles from more

than six decades ago remain the

foundations of the way we work

today: delivering expertise, integrity,

accountability and teamwork.

Understanding workforce priorities for business impactAs times and business needs

change, so do the skills and

services required. Discovery is

what we do first and foremost

to understand your workforce

challenges. With this information

we’ll work with you to prioritise

opportunities and identify

remedies for business impact.

Some of the challenges where Kelly

has defined and implemented

recruitment, HR outsourcing &

consulting solutions include:

> A major healthcare company

worked with Kelly to achieve

significant cost savings on

contingent labour expenditure.

Our Vendor Management

Solutions team improved

processes to relieve inconsistent

staffing and rates across business

lines and implemented technology

to leverage the company’s

eProcurement investment to

exceed cost saving goals.

> A global financial services

company engaged Kelly to

implement a Recruitment

Process Outsourcing solution.

Kelly delivered an end-to-end

solution for candidate sourcing

and management of an internet-

based candidate requisition tool

to achieve significant direct and

indirect savings at virtually every

function of the staffing process.

Kelly has been ranked in the

Top 13 RPO providers since 2005*.

*Source: HRO Today.

commercial & light industrial management Professional & technical outsourcing & consulting

Recruitment and management

of temporary and permanent

roles within office, call centre

and light industrial

environments. Includes

high-volume staffing right

through to single placements.

Focused on mid to senior level

search and selection to address

the needs of organisations in

their most critical areas of growth

– management strength.

Industry specialists place

high-quality professionals into

temporary, project and full-time

positions within IT&T, Scientific,

Financial and Engineering

environments.

Provide HR skills in developing

recruitment programs, staffing

models and training, offer expertise

in managing a contingent workforce

in a vendor neutral environment,

and provide operational

management of entire departments

to develop tailored solutions.

Kelly Outsourcing & Consulting

produces global and local thought

leadership reports and case studies

including: ‘Making the contingent

workforce strategic’, ‘Talent at

the best price,’ ‘Framework for

Outsourcing Decisions’ and more.

Solutions for your next strategic HR moveSince 1946 Kelly has kept pace

with the changes in workforce

composition. As such, the

organisation consists of a

network of businesses to address

Recruitment, Outsourcing

& Consulting human capital

challenges.

The organisational capacity of

Kelly enables HR to focus on core

HR business and use Kelly for

functional aptitude and specialised

know-how to acquire, employ and

manage talent – at all levels

commercial & light industrial management Professional & technical outsourcing & consulting

Recruitment and management

of temporary and permanent

roles within office, call centre

and light industrial

environments. Includes

high-volume staffing right

through to single placements.

Focused on mid to senior level

search and selection to address

the needs of organisations in

their most critical areas of growth

– management strength.

Industry specialists place

high-quality professionals into

temporary, project and full-time

positions within IT&T, Scientific,

Financial and Engineering

environments.

Provide HR skills in developing

recruitment programs, staffing

models and training, offer expertise

in managing a contingent workforce

in a vendor neutral environment,

and provide operational

management of entire departments

to develop tailored solutions.

Kelly Outsourcing & Consulting

produces global and local thought

leadership reports and case studies

including: ‘Making the contingent

workforce strategic’, ‘Talent at

the best price,’ ‘Framework for

Outsourcing Decisions’ and more.

Every year, over

750,000 people are

hired through the

Kelly network.

Supported globally, driven locally

With human capital expertise

operating in more than 33

countries and territories, Kelly can

mobilise the right people, skills

and technologies to help clients

define and implement recruitment

or HR Outsourcing and Consulting

solutions - anywhere, anytime.

Locally, Kelly operates in

11 countries across Asia Pacific

which includes a diverse client

portfolio of all sizes and industries.

Each staffing solution is

underpinned with a well-defined

methodology including thorough

assessment and testing tools to

deliver the right individual for the

position and work environment.

What is most important to Kelly is

that you have the very best of our

human capital expertise working

with you to achieve your human

performance goals.

Our process adheres to a formal

Kelly Quality Management System

(KQMS). The system uses criterion

of various quality awards, customer

centric measures as well as the

globally recognised ISO 9001:2000

quality standard. This presents

significant value to our customers

including:

• Acommonvoiceandalignment

of the Kelly operations

• Consistencyinprocessesand

contract compliance

• Abalancedscorecardofglobal

measurements

• Proactiveanalysisoftrends

before they impact customers

• Rootcauseanalysisand

problem solving

A range of expertise to draw onWhether you need a full-time or

temporary employee, a workforce

or HR solution, Kelly has a range

of capabilities to help you recruit,

manage and retain talent

– at all levels.

management(all sectors)

accounting & finance engineering scientific it&t call centre light industrial Professional suPPort

outsourcing & consulting

Executive Officer/Director

Senior Executive

Middle Management

Senior Consultant

Sales

Marketing

Call Centre

Human Resources

Finance & Accounting

Banking

Legal

Property & Construction

Supply Chain

Accounts Payable/Receivable

Auditor – all levels

Accountant – all levels

Business Analyst

Commercial/Planning Manager

Credit Controller

Direct/Telesales

Financial Analyst

Internal Auditor

Payroll

Systems Accountant

Tax/Treasury Accountant

Compliance

Financial Planning

Insurance

Stockbroking

Superannuation

Civil

Structural

Mining

Project Management

Design

Mechanical

Environmental

Electrical

Industrial

Chemical

Manufacturing

Oil & Gas

Energy

Marine

Precision

Semiconductor

Transport

Consumer Electronics

Biomedical

Environmental

Chemists

Lab Assistants

Lab Technicians

Lab Managers

Quality Assurance

Research & Development

Forensic Scientist

Food Technologist

Technical Manager

Technical Sales

Pharmaceuticals

Architect

Analyst Programmer

Developer

Business Analyst

IT Sales

Database Administrator

IT Security/Audit

Network Support

Systems Support

Project Manager

Systems – all levels

Tester

Trainer

Technical Writer

Customer Service Supervisor

Inbound Sales

Outbound Sales

Team Leader

Telemarketer

Scheduler/Forecaster

Trainer

Workforce Planner

Automotive

Food

Logistics

Mailing

Manufacturing

Metals

Plastics

Property Services

Retail

Trades

Transport

Administration

Clerical

Data Entry

Desktop Publisher

Switchboard Operator

WP Operator

Secretary

PA/Executive Assistant

Receptionist

Recruitment Process Outsourcing

Vendor Management

HR Consulting

Business Process Outsourcing

Tailored staffing models

management(all sectors)

accounting & finance engineering scientific it&t call centre light industrial Professional suPPort

outsourcing & consulting

Executive Officer/Director

Senior Executive

Middle Management

Senior Consultant

Sales

Marketing

Call Centre

Human Resources

Finance & Accounting

Banking

Legal

Property & Construction

Supply Chain

Accounts Payable/Receivable

Auditor – all levels

Accountant – all levels

Business Analyst

Commercial/Planning Manager

Credit Controller

Direct/Telesales

Financial Analyst

Internal Auditor

Payroll

Systems Accountant

Tax/Treasury Accountant

Compliance

Financial Planning

Insurance

Stockbroking

Superannuation

Civil

Structural

Mining

Project Management

Design

Mechanical

Environmental

Electrical

Industrial

Chemical

Manufacturing

Oil & Gas

Energy

Marine

Precision

Semiconductor

Transport

Consumer Electronics

Biomedical

Environmental

Chemists

Lab Assistants

Lab Technicians

Lab Managers

Quality Assurance

Research & Development

Forensic Scientist

Food Technologist

Technical Manager

Technical Sales

Pharmaceuticals

Architect

Analyst Programmer

Developer

Business Analyst

IT Sales

Database Administrator

IT Security/Audit

Network Support

Systems Support

Project Manager

Systems – all levels

Tester

Trainer

Technical Writer

Customer Service Supervisor

Inbound Sales

Outbound Sales

Team Leader

Telemarketer

Scheduler/Forecaster

Trainer

Workforce Planner

Automotive

Food

Logistics

Mailing

Manufacturing

Metals

Plastics

Property Services

Retail

Trades

Transport

Administration

Clerical

Data Entry

Desktop Publisher

Switchboard Operator

WP Operator

Secretary

PA/Executive Assistant

Receptionist

Recruitment Process Outsourcing

Vendor Management

HR Consulting

Business Process Outsourcing

Tailored staffing models

Every 30 seconds

Kelly puts a new

employee to work.

Making a difference

Great companies are built on a

foundation of culture and values.

At Kelly, our legacy is what makes

us unique, personal and successful.

We do business by drawing

strength from each other to deliver

value to you – our clients, markets

and communities.

We are committed to every

partnership we make based on

our knowledge, skills and global

infrastructure to deliver the desired

human capital expertise.

Testament to Kelly making a

difference is supported by a

selection of competencies and

recent industry accolades:

• Kellyistheworld’s5thlargest

staffing solutions company

• Local,regionalandglobal

network with cross-border

talent acquisition capability

• Company-widecommitment

towards quality and service

• FortuneMagazine’s“Most

Admired Companies” list

• Winner,RecruitmentServices

Company of the Year –

Human Resources magazine,

Singapore

• VotedAustralia’sbestrecruiter

5 years in a row – SARA

recruitment awards

• VotedNewZealand’sbest

recruiter 4 years in a row

– SARA recruitment awards

Take the next step with usJoin forces with Kelly and

experience a partnership with

genuine consultation and care for

the staffing needs of your business.

Benefit from our great history

with the tools, systems and

processes to deliver solutions

aligned to your workforce

priorities. Partner with a company

who has a range of expertise to

support your every HR move and

help make a difference.

Our people are ready to discuss

and help you with any aspect of

your staffing requirements.

Our human capital

expertise includes:

• Commercial&LightIndustrial

• Management

• Professional&Technical

• Outsourcing&Consulting.

ASIA PACIFIC CORPORATE OFFICES

Australia

Ground Floor,

15 Castlereagh Street

Sydney, NSW, 2000

Tel: (612) 9246 6000

Fax: (612) 9246 6793

Email: [email protected]

China

Unit 9C,

ZhaoFengWorldTradeBuilding

No. 369 Jiang Su Road,

Shanghai 200050 China

Tel: (8621) 5240 0840

Fax: (8621) 5240 0660


Hong Kong

Unit 1001, 10th Floor,

100 QRC,

100 Queen’s Road Central,

Central, Hong Kong

Tel: (852) 2522 1186

Fax: (852) 2522 1501


India

1st Floor, Building No. 9,

Community Centre

Saket, New Delhi 110017

Tel: (9111) 4161 8960 / 4603 0960

Fax: (9111) 4161 8965


Indonesia

Mayapada Tower 18th Floor

Suite 18-01B

Jl. Jend. Sudirman Kav. 28

Jakarta 12920

Tel: (6221) 521 1873

Fax: (6221) 521 1874


Japan

Shinagawa INTERCITY B Tower 10F

2-15-2 Konan Minato-ku,

Tokyo 108-6110, Japan

Tel: (813) 5781 4547

Fax: (813) 5781 4574


Malaysia

Lot 17.02 17th Floor MCB Plaza

6 Changkat Raja Chulan

50200 Kuala Lumpur

Tel: (603) 2072 1112

Fax: (603) 2070 4360


New Zealand

Level 10 119 Armagh Street

Christchurch 8001

Tel: (643) 379 2963

Fax: (643) 379 2964


Philippines

1603 Jollibee Plaza,

Emerald Avenue

Ortigas Center, Pasig City,

Philippines 1605

Tel: (632) 631 3109

Fax: (632) 687 7867


Singapore

10 Anson Road #34-08

International Plaza

Singapore 079903

Tel: (65) 6223 3100

Fax: (65) 6221 5652


Thailand

29th Floor Empire Tower 2

Unit 2904

195 South Sathorn Road

Bangkok 10120 Thailand

Tel: (662) 670 0505

Fax: (662) 670 0509


RecRuitment | OutsOuRcing | cOnsulting

Kelly Services 2010

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Transcript of Kelly Services 2010