Keeping Your Digital Office Clean -...
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Keeping Your Digital Office Clean Wim Putzeys Business Meets IT – October 25, 2011
Transcript of Keeping Your Digital Office Clean -...
Keeping Your Digital Office Clean
Wim Putzeys Business Meets IT – October 25, 2011
The Digital Office Is Everywhere
25/10/2011 2
Digital Information Is on Everything
25/10/2011 3
Sou
rce:
IDC
, Gar
tner
, Mo
rgan
Sta
nle
y R
ese
arch
It Is Shared with Everyone
25/10/2011 4
Your organization
Partners
Employees
Customers Competitors
And There Is More of It Every Day
25/10/2011 Slide 5
2005 2010 2015
Sou
rce:
IDC
, 20
11
130 Exabytes
1227 Exabytes
7910 Exabytes
Age of the Exabyte (Transactions)
Age of the Zettabyte (Interactions)
So…
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Where is Information In Your Organization?
Keeping Your Digital Office Clean
Yesterday’s achievements
Content management today
Tomorrow’s opportunities and challenges
25/10/2011 7
Yesterday’s Achievements, Relevant Today
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Sou
rce:
iht.
com
Transactional Content Management
Cases, return forms, invoices, contracts,… Productivity
Less paper and paper storage Faster distribution and organization of work Improved service through easier status tracking Cheaper digital archiving
Compliance Easier access control More reliable and complete audit logs Better discoverability Easier content lifecycle management
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Transactional Content Management
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User Task &
Document View
Manager Reporting View
Analyst Process View
Capture
E-mail/Office Fax
Paper E-forms
Document Management
Business Process Management
Business Activity Monitoring
Integration
CRM ERP GIS DW/BI
Storage & Archiving
Records Management
Transactional Content Management
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Validation
Bulk scanning (mailroom)
Capture server
Desktop scanning
Case management
Multifunctional
Occasional small volume
Bulk scanning (outsourced)
Validation (outsourced)
Current and legacy bulk scanning
High-volume, high predicatability
Transactional Content Management
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Transactional Content Management
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Transactional Content Management
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No
te: l
ist
no
t ex
hau
stiv
e, f
ocu
sed
on
Bel
giu
m, o
rder
do
es n
ot
imp
ly r
anki
ng Enterprise Content
Management Suites
• EMC Documentum • IBM Filenet • Sharepoint (2010) • Open Text • Oracle UCM • Alfresco
BPM Tools
• Global 360 • Agilepoint • Tibco • Nintex • Activiti
BPM Tools
• Kofax • EMC Captiva • IBM Datacap • Readsoft • Recomatics • Ephesoft • Open source
Keeping Your Digital Office Clean
Yesterday’s achievements
Content management today
Tomorrow’s opportunities and challenges
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Social Content Management
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Um…
Social Content Management
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Connect Collaborate Communicate
Transactional Content Management
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• Find information through
other people • Invite • Tag (yourself)
• Subscribe (pull, not push
personalization)
• Tweet • Ask a question
Connect
Transactional Content Management
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• Share and collaborate realtime (save on travel
and e-mail)
• Check presence • VOIP, video
conference, chat (save
on communication delays and costs)
Communicate
Transactional Content Management
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• Share and collaborate realtime (save on e-mail)
• Version • Tag • Send Tasks and
reminders
Collaborate
Social Content Management
Beware: social content ≠ transactional content
Decrease treshold to increase participation
Go easy on the metadata
Do not supersilo – consider enterprise search instead
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Social Content Management
25/10/2011 Slide 22
Social Content Management
Lower treshold ≠ no governance
Social code of conduct
Rules for creating and destroying/archiving workspaces
Rules for transfering and classifying reference content from workspaces
Monitoring through content metrics
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Social Content Management
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No
te: l
ist
no
t ex
hau
stiv
e, f
ocu
sed
on
Bel
giu
m, o
rder
do
es n
ot
imp
ly r
anki
ng
• Open source
Liferay
Microsoft Sharepoint + Lync
IBM Websphere Portal + Lotus
WCM + Lotus Quickr + Lotus Connection + Lotus
Sametime
Oracle Portal/WebLogic Portal/AquaLogic
Portal/Glassfish/Peoplesoft Portal/Webcenter Portal +
UCM
SAP Netweaver Portal
+ DM + Trex
Portals
Open Text Vignette
Enterprise Search
Social Knowledge
Social Collaboration
Social Communication
KnowledgePlaza
BlueKiwi
BaseCamp
Jive
Yammer
Skype Cisco
GoogleDocs
Google+
GoogleApps
Lotus Notes
Sharepoint FAST
IBM Content Analytics and ES
Autonomy IDOL
Google SA
Lucene
Keeping Your Digital Office Clean
Yesterday’s achievements
Content management today
Tomorrow’s opportunities and challenges
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Looking Ahead
ECM in the Cloud
Mobile ECM
Content Applications and ECM Services
Big data
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