Kanban applied-to-itsm-vladimirs-ivanovs-at-tft12
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No time to work on
improvements?
Find it with Kanban!
Case I’ll tell about was like this...
ITSM is the answer, but...
...hardly can be implemented by the books.
ADOPT & ADAPT instead!
Gather stakeholders
Collect & prioritise ideas
1.Area
2.Issue
3.Possible solution
4.Recommendations
5.Priority
What is Kanban board?
Start Small
Scale Fast
Give 7 values instead of rules
RULES RULES
RULES RULES RULES
RULES RULES
RULES
1. Bring ideas
2. Participate
3. Share ownership
4. Keep busy & be fair
5. Focus on scope
6. Focus on making progress
7. Values/rules are flexible
What is lean?
Improvements & efficiency
Solve the root cause
Build-in Continuous Improvement
Results
For inspiration
• 10 Kanban boards and their context
• 10 pitfalls when implementing Kanban
• Introducing Kanban in Operations
Let’s experiment and share!
Thank you! Questions?
linkedin.com/in/vivanov
+371 29160633
v.ivanovs
@vivanovs (Vladimir_ITSM)