Juggling Features, Advancement, and Quality As You Grow - Chris Maddern
description
Transcript of Juggling Features, Advancement, and Quality As You Grow - Chris Maddern
![Page 1: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/1.jpg)
@chrismaddernButton 1
Scaling Client Engineering
![Page 2: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/2.jpg)
@chrismaddernButton 2
Scaling building
!! !a story some learnings Q&A!intro
![Page 3: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/3.jpg)
@chrismaddernButton 3
![Page 4: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/4.jpg)
@chrismaddernButton 4
![Page 5: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/5.jpg)
@chrismaddernButton 5
Feature A Feature B
![Page 6: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/6.jpg)
@chrismaddernButton 6
Scaling Platform
![Page 7: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/7.jpg)
@chrismaddernButton 7
The cloud
![Page 8: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/8.jpg)
@chrismaddernButton 8
Sharding Load Balancing Distributed Computing
![Page 9: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/9.jpg)
@chrismaddernButton 9
![Page 10: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/10.jpg)
@chrismaddernButton 10
![Page 11: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/11.jpg)
@chrismaddernButton 11
![Page 12: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/12.jpg)
@chrismaddernButton 12
Platform Client
![Page 13: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/13.jpg)
@chrismaddernButton
!!
13
Scaling building
!! !a story some learnings Q&Aintro
![Page 14: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/14.jpg)
@chrismaddernButton 14
Making major changes to large products is hard
![Page 15: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/15.jpg)
@chrismaddernButton 15
…or at least noisy
![Page 16: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/16.jpg)
@chrismaddernButton 16
![Page 17: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/17.jpg)
@chrismaddernButton 17
I really liked my "favorites" at the bottom. Now it seems I have to search for the few people I pay every day? Am I
missing something?
~Venmo User
Please bring back the recent recipient bar at the bottom of the screen. Most of my payments are to the same five people.
~Another Venmo User
![Page 18: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/18.jpg)
@chrismaddernButton 18
![Page 19: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/19.jpg)
@chrismaddernButton 19
![Page 20: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/20.jpg)
@chrismaddernButton 20
Did we break, or diminish, a sensible user flow?
![Page 21: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/21.jpg)
@chrismaddernButton 21
Users want a quicker way to pay their closest friends
![Page 26: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/26.jpg)
@chrismaddernButton 23
Hypothesis driven development Finding root cause of user feedback -> feed into new features
Not reversions
![Page 27: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/27.jpg)
@chrismaddernButton 24
Enabling ‘Product Engineers’ to ‘Have their say’
![Page 28: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/28.jpg)
@chrismaddernButton 25
WHAT IF
![Page 29: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/29.jpg)
@chrismaddernButton 26
A framework to put things in production, infront of small numbers of users to validate ideas & designs.
![Page 30: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/30.jpg)
@chrismaddernButton 27
30-40 iterations later..
![Page 32: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/32.jpg)
@chrismaddernButton 29
![Page 33: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/33.jpg)
@chrismaddernButton 30
![Page 34: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/34.jpg)
@chrismaddernButton 31
Scaling building
!!! another storya story Q&A!some learnings
![Page 35: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/35.jpg)
@chrismaddernButton 32
Support-Product Tradeoff
< 10,000 10k - 100k 100k - 500k 1,000,000 10M +
Still LearningYour FAQ is a tool to protect yourself as you execute on the vision. !Hiring a support person will allow you the bandwidth to focus on building what you need to.
You should be answering every support request personally, ship everything and figure out what works. !Start building an FAQ and have it inform your product fixes and support proceses.
LEARN
Feedback volume means that bugfixes need to be responsive and canned responses / FAQ are a necessity. !You also need to re-calibrate your level for including feedback in the product process (you will hear about everything!) !
I can’t take it anymore
;)
I have no idea. :sThis is starting to hurtDepending on the nature of your business, you may be starting to feel a real burden of customer support. !Key customer complaints should be considered for fixes or frame conversations around broken UX.
![Page 36: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/36.jpg)
@chrismaddernButton 33
Quality matters (a lot) As your team grows, focus on what’s core
![Page 37: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/37.jpg)
@chrismaddernButton 34
Build processes that empower engineers (Data empowers everyone, including engineers)
![Page 38: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/38.jpg)
@chrismaddernButton 35
Feedback must inform fixes!Feedback cannot drive direction
![Page 39: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/39.jpg)
@chrismaddernButton 36
Figuring out what to work on?
Clearly define vision & goals towards that !
Collaboratively build a roadmap !
Provide a framework for testing hypothesizes (from everyone)
![Page 40: Juggling Features, Advancement, and Quality As You Grow - Chris Maddern](https://reader034.fdocuments.in/reader034/viewer/2022051609/5463231fb1af9f86228b5402/html5/thumbnails/40.jpg)
@chrismaddernButton 37
Scaling building
!!! another storya story some learnings
!Q&A