1 MGSM890 Operations Management Facilitator: Dr. Jonathan Farrell.
Jonathan Chang for Operations Manager
2
Jonathan K. Chang 33506 Cedar Creek Lane, Lake Elsinore, CA 92532 951-587-7781 [email protected] Education: Sierra Vista High School - Baldwin Park, CA – Graduated with Salutatorian Award, 4.0 GPA Biola University - La Mirada, CA – B.S. Organizational Leadership, 3.6 GPA California State University of San Bernardino - San Bernardino, CA – M.B.A. postponed Summary of Qualification: Business Development Developed and monitored sales targets, reviewed profit & loss statements, payroll forecasts Created projected annual income plans and adjusted sales & operations plans from audits of monthly income statements Created and tracked metrics for increased sales growth in targeted categories Drive after sales revenue growth through continuous monitoring and coaching of staff. (i.e. in-store add-on sales strategy) Management of inventory and supply chain: cycle counting, aging, sell-through, forecast trends or seasonality, etc. Opened new retail location from a period of construction concept through regular store operations Drive after service department specific goals: Labor Revenue, Parts Revenue, and Labor Unit Production Established strategic alliances with community leaders, cycling advocates, and industry professionals in order to leverage their resources for combined positive results (cross promotion, sponsorships, event marketing, etc.) Developed regional marketing programs with sales promotions, grassroots marketing, social media, and print media Staff Development Responsible for employee recruitment, training, counseling, and termination Staff training in customer service and retail sales strategies Training bicycle mechanics to provide consistency of high quality repairs and positive customer interface Established discipline in execution of operations to provide consistent high quality service to customers while maintaining compliance with company expectations Created and conducted leadership training program Developed systematic forecast for permanent and seasonal positions in order to control payroll expenses and achieve positive, production results Created bonus compensation program for General Managers and Service Department Established and conducted weekly conference calls and monthly leadership meetings Proven leader for multiple projects, from concept to execution Computer: - MS Office Suite: Word, Excel, Power Point, Outlook - SAP Inventory Reconciliation, Print on Demand, and Report Tree analyses.
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Transcript of Jonathan Chang for Operations Manager
Jonathan K. Chang33506 Cedar Creek Lane, Lake Elsinore, CA 92532
951-587-7781 [email protected]
Education: Sierra Vista High School - Baldwin Park, CA – Graduated with Salutatorian Award, 4.0 GPABiola University - La Mirada, CA – B.S. Organizational Leadership, 3.6 GPACalifornia State University of San Bernardino- San Bernardino, CA – M.B.A. postponed
Summary of Qualification:Business Development
Developed and monitored sales targets, reviewed profit & loss statements, payroll forecasts Created projected annual income plans and adjusted sales & operations plans from audits of monthly income
statements Created and tracked metrics for increased sales growth in targeted categories Drive after sales revenue growth through continuous monitoring and coaching of staff. (i.e. in-store add-on sales
strategy) Management of inventory and supply chain: cycle counting, aging, sell-through, forecast trends or seasonality, etc. Opened new retail location from a period of construction concept through regular store operations Drive after service department specific goals: Labor Revenue, Parts Revenue, and Labor Unit Production Established strategic alliances with community leaders, cycling advocates, and industry professionals in order to
leverage their resources for combined positive results (cross promotion, sponsorships, event marketing, etc.) Developed regional marketing programs with sales promotions, grassroots marketing, social media, and print media
Staff Development Responsible for employee recruitment, training, counseling, and termination Staff training in customer service and retail sales strategies Training bicycle mechanics to provide consistency of high quality repairs and positive customer interface Established discipline in execution of operations to provide consistent high quality service to customers while
maintaining compliance with company expectations Created and conducted leadership training program Developed systematic forecast for permanent and seasonal positions in order to control payroll expenses and achieve
positive, production results Created bonus compensation program for General Managers and Service Department Established and conducted weekly conference calls and monthly leadership meetings Proven leader for multiple projects, from concept to execution
Computer: - MS Office Suite: Word, Excel, Power Point, Outlook- SAP Inventory Reconciliation, Print on Demand, and Report Tree analyses.- Axapta Microsoft Business Solutions: Warranty Chargeback/Sales Order, Inventory & Warehouse Management.- CAM Commerce Retail Star : POS retail and reporting- Asend Retail Management System: POS retail and reporting
Extracurricular activities:Longtime cycling advocate, road cycling and mountain biking; commuting and leisure. Live to ride, ride to live! Involved with local cycling groups within communities to increase ridership.
Employment History:Jax Bicycle Center Jax Bicycle Center217 W. First St. 14210-6H Culver DriveClaremont, CA 91711 Irvine, CA 92604 Employed: 10/1/13 – 10/4/16 Employed: 10/11/06 – 9/30/13Position: Trademark Licensed Owner Position: Director, Business Development
Bicycle Service Center Coca-Cola Enterprises1725 W. Florida Ave 68600 Perez Road Hemet, CA 92545 Cathedral City, CA 92234 Employed: 03/01/99 – 04/30/01 and 02/14/05 – 06/09/06 Employed 10/01/03 – 02/11/05Position: Store Manager Position: Warehouse Supervisor
