Joint presentation by Department of Communities and Social Inclusion, Community Centres SA and UnitingCare Wesley

BowdenSouth Australia

September 2015

We’re in it together and tasting ‘success’

Let’s start with our purpose

Share (taste) our tools and tips for success in government using RBA:

FundingContracting

Reporting

Recipe for success (the context) Opportunity

Desire for change

Partnership

Support from the right places

Bravery

Proof of RBA working

Community Centres SA• Peak Body for 110 community and neighbourhood centres and

50 Affiliate organisations throughout SA• Our focus is community development• Our role is to advocate for and build the capacity of our sector • Centres support and develop the capacity of communities

through activities that build connectedness, skills, resilience and improve overall health and wellbeing

• Largely volunteer contribution – few paid staff working with up to 200 volunteers

UnitingCare Wesley Bowden• An NGO based in metro Adelaide with 200 paid and

150 volunteer staff• Deliver a diverse range of community services across

metropolitan Adelaide• UCWB’s history of involvement in RBA• What are the drivers for change• What is our investment in RBA

Opportunity aligning

•Reform of funding and contracting•Government support for community engagement and collective impact•New Stronger Together agreement•Private Sector engagement

What we did• Developed outcomes together• Used outcomes in tender for funding program*• Negotiated outcomes into service agreements*• Training*• Developed reporting tools*• Continuous conversations

* Denotes tip to share

Sharing our tools• ‘Bank’ of measures• Reporting templates• Communities of Practice

‘Bank’ of measures

Reporting templates

Reporting templates

Financial Health

Data collection method • Pre/post/follow-up surveys with

clients - follow-up will be via phone - Trialing automated phone calls for post surveys• Phone calls to administer the post

survey for clients who drop out

Data collection tool

Data collection tool

Preliminary findings

Communities of PracticeExternal •Established and facilitated by Community Centres SA in 3 regions•Participants from diverse organisations•Focus varies based on participant needsInternal•For DCSI staff to learn, share, explore, develop•Lead to identification of early adopters

Lessons learnt• Partnership approach accountable• Communication – clear on purpose, continuous• Grow champions• Flexible• How to deal with the negatives• Quality Assurance• Feedback

Feedback from UCWB• The partnership approach is well received• Requires ongoing investment of time and energy

on all levels• Accountabilities need to be clear and documented• Continuous improvement cycle• Communicate, Communicate

What are we cooking next?• More programs• Ongoing support• Scalability • Reporting • Technology • Engagement of procurement• Continued reform

Your feedback and questionsShow of hands if :•Found some tools or ideas that you would like to taste?•Discovered some connections that you like to make?•Overall was the taste worth it?

Any questions before we give you our handouts and let you taste our brownies?