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J O H N J . F L O R E S SUMMARY

Results oriented professional with 20 years extensive management and administrative experience. Proven ability to perform and excel in demanding and stressful working environments. Effectively manage people, to handle and guard highly confidential information and situations requiring discretion and professionalism. Particularly apt at problem identification/resolution, research, six-sigma analysis and team solutions. An innate ability to develop loyal and cohesive staffs, dedicated to the task at hand. Highly proficient in Human Resources management, strategic planning and training, staffing issues, employee relations, recruiting, Interviews, and performance management.

KEY QUALIFICATIONS / TECHNICAL SKILLS

Strong Customer Service Acumen

Lean Policy and Procedure Development

Data Management and Business Intelligence

Capable of Integrating Multiple Systems at a Holistic Level

Mastery of Microsoft Office programs: Excel, Word, PowerPoint and Outlook

Strong Verbal/Written Communication Skills Including Facilitation of Training elements.

PROFESSIONAL EXPERIENCE

1994-2014 United States Marine Corps, various duties and relevant experience listed

Sep 2014 – Dec 2016 Career break to finish Bachelor’s degree in Business Management

Administrative manager/HR manager 29 Palms, CA 2012 – 2014

Installation Personnel Administration Center, serving 14,000+ Marines. Responsible for all administrative policies and procedures driven by 58 administrative clerk/agents in the Customer Service branch. Direct reports included four mid-level managers tasked with support of payroll, data entry, filing, travel entitlements, safety, awards, customer support, legal and promotions/advancements functions.

Instrumental in the coordination of two base-wide training and communication presentations, covering all aspects of administration.

Identified the critical success criteria for the branches administrative responsibilities.

Developed a Road Map, Plans of Action and Milestones to track streamlined procedures.

Improved timeline efficiency of all entitlement requests submitted to the local disbursing office, reducing entitlement disbursement life cycle from seven to five working days.

Implemented an electronic appointment logbook, resulting in a 25 percent reduction in customer wait time.

Revised obsolete and idle mentorship and performance evaluation program, resulting in improved employee performance and Esprit De Corps.

Developed performance management tools to evaluate customer and workload proficiency.

Administrative Manager – Inbound Branch Okinawa, Japan 2011 – 2012

Managed and oversaw strategic operations serving 15,000+ Marines and family members assigned to the island of Okinawa. Achievements included the design of a new onboarding process and customer/Marine data management system. Tracked and audited all uploaded data into the integrated personnel and payroll system, Marine Corps Total Forces System (MCTFS).

Developed an enhanced tracking process accurately identifying customer traffic and volume load, resulting in improved staffing allocation and cradle to grave processing.

Independently conducted an internal travel claim auditing, identifying and resolving 7,500+ unsettled vouchers. Settled 3,000+ delinquent permanent change of station travel claims within a six month period, with an estimated value of over $2,400,000.

Coordinated with government and Non-governmental organization agencies to enhance the welcome aboard process and reduced overlapping procedures. Resulting in improved communication, manpower and time management.

Processed a variety of entitlements ranging from Temporary Lodging Allowances, Cost of Leaving

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Allowances, Dislocation Allowances, Overseas Housing Allowance, Move in Housing Allowance and Travel claims exceeding $45,000,000.

Administrative Manager – 31st Marine Expeditionary Unit Asia-Pacific 2009 – 2011

Directed operations serving 2,200+ Marines and family members assigned throughout the Asia-Pacific region including those afloat. Participated in numerous multinational training and two humanitarian environment, responsible for personal accountability, special entitlement tracking, and coordination with foreign counterparts.

Standardized a real-time tracking and reporting system accounting for all 31st MEU personnel throughout Asia pacific.

Developed and managed several onboard and garrison SOPs (Standard Operating Procedures) identifying all aspects of administration.

Managed the Defense Travel Management System

Managed the Government Travel Charge Card Program with zero delinquencies. Annual use of Government Travel Charge Cards exceeded $2.5 million annually.

Assistance and guidance to four (4) middle management administrators from lower level commands in regards to legal, promotions, pay, travel entitlements, and other administrative guidance.

Administrative Manager – C Company, 4th Light Armored Reconnaissance Battalion, Inspector/Instructor. Camp Williams, Riverton, UT 2006 – 2009

Facilitated the acquisition, record keeping and maintenance of military personnel and service related documents for 180+ active and reserve Marines serving at Camp Williams. Duties included the activation, mobilization and demobilization of a 170+ member Marine Corps Reserve Company overseas.

Managed Company C/Inspector and Instructor Staff GTCC Budget Program, with zero delinquencies.

As the Marine Corps Community Service funds/budget manager, coordinated a $33,000+ physical fitness gym for the staff and company personnel.

Effectively integrated revised procedures that covered all administrative aspects, focusing on efficiency and accuracy.

Successfully served as the Family Readiness Officer providing nationwide and local coordination, conducted pre/post deployment briefs and four family events.

EDUCATION

University of Utah David Eccles School of Business Salt Lake City, UT

Major: Bachelor of Science: Business Management August 2014 - December 2016 Additional relative coursework: University of Utah/National University

MGT 5510 – Principles of Human Resource Management. This course examines the functions of human-resource management and their strategic integration through policy formation.

MGT 5600 – Business Ethics. Course focuses on the appropriate business responses and management approaches for dealing with social, political, environmental, technological, and global issues and stakeholders.

PMB410 Project Planning and Control, PMB420 Project Management, and PMB430 Project

Accounting Fundamentals

ACCOMPLISHMENTS/CERTIFICATIONS/AWARDS

Lean Six Sigma Yellow Belt - Sep 2013

Command Financial Specialist - Sep 2012

Citi Direct Training Government Charge Card (GTCC) Coordinator - Dec 2009

Uniformed Victim Advocate - Oct 2009

FRO/KVC Lifestyle Insight, Networking, Knowledge & Skills - Oct 2007

Family Readiness Officer - Oct 2009

Advanced Personnel Administration Course – Mar 2004

Recruiters school – Jul 2002

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