Jessica Jane Richard

Customer Service / Receptionist / Product Specialist

Sacramento, CA jjrichard92@gmail.com ­ (916) 990­3753

Customer Service enthusiast, seeking new opportunities in the Sacramento Area; devoting a customer service, client training and administrative background to my future endeavors. I am eager to devote my time to an industry or field that is beneficial to the client, that promotes well­being and charitable efforts to the community. I bring to the table an organized yet upbeat attitude, with focus on ensuring successful communication and long lasting client relationships. In my past positions I have taken mental note of business practices and work­flow processes, how each internal employee can play into a productive (or counter productive) atmosphere. I’m confident in being a positive addition to my future team. Employment Assistant Event Organizer / Logistics / Lead PR

Common Unity Productions ­ NON­PROFIT ORG­ Sacramento, CA ­ February 2014­ Present Working closely with the founder of our three day event, I have assisted in setting up Common Unity Productions as a Non­profit Org. For the third year in a row, we are organizing a three­day music festival in the campgrounds of Calaveras County. Our event is called the HeART and Soulstice Gathering, and it takes place each June.

• Kicking off meetings, setting deadlines, assisting in general tasks in relation to planning our festival • Logistics of venue, acquiring funds from vendors. Contacting potential sponsors/ contributors • Booking artists/ producers/ DJ’s/ performing/visual artists • Contacting, selecting, and scheduling volunteers for this event • Running street team of promoters, sharing marketing suggestions and creating excitement for our team.

(Part Time) Online Exam Proctor

ProctorU – Folsom, CA ­ October 2015 to Present My role within ProctorU is to watch students of online universities take their online exams, and to uphold the integrity of those online exams, ensuring that no student is to use resources that are not permitted. I will watch up to ten students test at one time. This company is very fast paced and technologically inclined.

• Screen sharing through Log Me In, allows me to see, control and troubleshoot from the students screen. • Video sharing through a driver tool that allows access to each students webcam, to see them. • Database, case logging tool (CRM) used to log notes for each student.

Technical Support/ Resource Coordinator/ Customer Service

Dominion Enterprises – El Dorado Hills, CA ­ January 2013 to November 2014 Customer Support Rep (with focus on technical support), I was recruited to work with the startup software, ZiiOS, LLC. Since my recruitment, a superior product (Dx1) was developed, (tested) and implemented for new clients. I played a major role in our Organization’s migrating of current ZiiOS customers to this newly created dealer management, lead management, marketing and accounting system. My position with Dominion included (but was not limited to):

• Resource Coordinator; Acted as liaison for the Sales, Implementation and Support Dept. Coordinated account go­lives, deliverables and admin. assistant tasks. Lead misc. projects having to do with Migration of our clients and adequate training of the new program (Dx1). Became comfortable scheduling and kicking­off both live and remote meetings, through Conference Call­lines and Google Chat. This of course also included tasks such as filing/faxing/copying and general collaboration of team.

• Technical Support (troubleshooting and testing product development. Including releases and bugs)

• Remote Trainer (For new clients, fresh to our product, and for current dealers, in need of ‘Refresher’ trainings)

• Customer Service Representative (Product Specialist, end­to­end) • Internal Trainer (Peer Support) and Web­Based Training (Online webinars). Assisted in bringing multiple

teams up to speed on our program, both remotely and hands­on. • Experienced with Salesforce (CRM), Microsoft Office, Adobe Connect, Google Apps, QuickBooks, Citrix

Sales/ Customer Service/ Traffic Manager

Future Ford Lincoln of Roseville ­ Roseville, CA ­ October 2010 to December 2012 Initially at Future Ford, I kept a diligent tally of all persons who entered the Car Dealership.

• Conducted daily statistics and reports on traffic and sales performance; working alongside the salespeople, I held them accountable for customer service expectations, and for properly following the steps of the vehicle sales process.

• Became proficient with Microsoft Excel and Dealer Socket (CRM), utilized daily to print and reconcile reports of employee percentages and sales performance.

I requested advancement through Kevin Mantz (GM) in June of 2012, and transitioned into a vehicle salesperson role, assisting customers with product and pricing information.

• Practiced competent communication with many types of customers; fact finding and establishing my own, non­aggressive approach to new/used car sales.

• Utilizing problem solving skills, I excelled in the fast paced environment, and adapted to each aspect that involves the retail purchase of a vehicle.

Education General Education

Sacramento City College ­ Sacramento, CA With emphasis on Philosophy, Group Communications, Language 2010 to Present

Diploma Ponderosa High School ­ Shingle Springs, CA With emphasis on English Writing, Peer Psych., Community Involvement 2006 to 2010

Skills Adaptability in ever changing work environments and the ability to communicate with customers in a professional and positive demeanor, Experience in troubleshooting and re­creation of software bugs, testing future program releases and updates. I have spent time in the food industry (2007­2010). I understand the fundamentals of what it takes to work in a restaurant, preparing and chopping items to be cooked, displaying foods in an aesthetic fashion, and serving a customer with timeliness, cleanliness, friendliness. Additional Information • Ability to sell a product or service, negotiate worth or value. • Confident communicator and trainer, I use active listening techniques to further assist those around me (whether internal, or external client communications). • Organized when filing paperwork, with focus on time management. Proficient typing speeds • Capable of meeting clients complex needs and diffusing situations. • Training and speaking amongst a group is a something I am passionate about, whether remotely or in person. I will set a positive, helpful tone for my next working environment.