jisnclsa_iwesdm_faklkjwedsad

Introduction to Business Process Management (BPM)BTS On-Boarding

2011 Edition

Your Trainer

As a Global Business Process Management Lead and Business Support Principal for ASAP Business Add-Ons in GPMO, Field Services, Ann Rosenberg isfor ASAP Business Add Ons in GPMO, Field Services, Ann Rosenberg is responsible for the Business Process Management, Business Architect and SOA methodology and governance frameworks which are offered and used in the SAP community globally including the ASAP Business Add-ons factory.

She has design the SAP BPX certification program for associate and professional which are being teach globally to the SAP Community, and she is the head and founder of the SAP Global University Alliance BPM curriculum which are being roll-out to 900 universities globally. Ann is also global KM Champion for the SOA Practice.

She is Vice Chair of the Open Group Business Architect Group and ExternalShe is Vice Chair of the Open Group Business Architect Group and External Lecturer in Business Process Management at the IT University of Copenhagen and teaching assistant at Copenhagen Business School.

Ann Rosenberg has published the book “Business Process Management TheAnn Rosenberg has published the book Business Process Management – The SAP Roadmap” and the book “Real World BPM in an SAP Environment”.

© SAP 2011

Agenda

1. Objectives2 Business Process Management2. Business Process Management 3. The new driving license to implement SAP Solutions

New Skills and Mindset New ASAP Methodology and Governance FrameworkImplementation Technologies (Business to Model and Modeling to Execution))Pre-package process based implementation contentEnablement (Trainings, Communities etc.)

4 Ho to get started4. How to get started

© SAP 2011

Objectives

At the end of this course, you will be able to:

Describe what BPM is including the evolution of Process ManagementExplain why we need a new implementation approachSummarize the component of the new driving license to implement SAP S l tiSolutionsExplain the benefit of applying the new ASAP framework which both includes methodology and business add-ons to ASAPE l i th b fit f i k b d i l t tiExplain the benefit of using pre-package process based implementation contentSummarize the new skills and mindset which is required Understand relevant trainings available for BPMUnderstand relevant trainings available for BPMOutline the different BPM CommunitiesNavigate related information in the BTS Portal

© SAP 2011

Agenda




© SAP 2011

Impact of MegatrendsWhy do we need a new implementation approach

© SAP 2011

The Evolution of Process ManagementWhy do we need a new implementation approach

Business Process Management Is a Management Disciplineg

“Business Process Management (BPM) is a management discipline

that requires organizations to shift to process-centric thinking, and

to reduce their reliance on traditional territorial and functional

structures.

BPM requires and enables organizations to manage the complete

revision cycles of their processes, from process design to

monitoring and optimization, and to change them more frequently

to adjust to changing circumstances.

The development of BPM technologies is enabling businessThe development of BPM technologies is enabling business

managers to abstract process flows and rules from the underlying

applications and infrastructure, and to change them directly.

BPM is neither a technology nor an updated version of BPR. It is an

IT-enabled management discipline. It represents a fundamental

change in how business manage and run their processes.”

© SAP 2011

change in how business manage and run their processes.

Source: Gartner Business Process Management Summit 2007© SAP 2011

What is a Business Process?

Business Process = Chronological and logical sequence of activities to perform a t t k th t t b fit l f th i i t i t fcorporate task that generates benefit or value for the recipient in terms of

transformation of material or information.

Functional Area

Functional Area

Functional Area

Activator, Input Valuable Output

© SAP 2011 © SAP 2011

Well designed processes are every company‘s key success factor

Business Process Management as central element in every consulting approach

y

Initial situation

A company‘s vision and strategy are the starting points for all major decisions to optimize daily

Vision

StrategySAP BPM business

Th t t i t l t d i t

Strategy

Products Services

Business ProcessSAP BPM (ASAP)

SAP BPM Governance

The strategy is translated into processes which deliver the optimal value concerning the dimensions quality, service, and time. Based on business processes value is Implementation

SAP BPM (ASAP) methodology

pgenerated through the implementation of IT-systems and organizational structuresOrganization/

PeopleIT Landscape/

Systems

© SAP 2011

Daily business

© SAP 2011

BPM covers both manual and automated perspectives

Manual Activities

ap

p p

End to End process spans manual and automated

activities

Typically >80%

e P

roce

ss M

a

Automated ActivitiesTypically <20%

Ent

erpr

ise

Typically <20%

yp y

Processes Differentiation (Own Practices)

Typically <20%Processes that deliver competitive advances

IT supporte

Commodity Processes (Best Practices)

Typically >80%

Processes that should be as cost effective as possible

ed processe s

© SAP 2011

cost effective as possible steps

Source: Adapted from the book:Business Process Management – The SAP Roadmap, 2009)

© SAP 2011

CAUTIONS - BPM means different things for different people

In the company, BPM is viewed as a..

50%

60%

30%

40%

0%

10%

20%

0%

Technology, such as for building work-flow

style applications

Linked to service-oriented architecture

An extension of our existing application

software, such as for automating processes

Management discipline, such as for

establishing organizational

IT implementation approach, such as for mapping out business

requirements to ITautomating processes not currently

supported by IT

organizational process orientation

requirements to IT solutions

© SAP 2011

Source: SAP BPM online survey 1H09

© SAP 2011

The Evolution of ArchitectureWhy do we need a new implementation approach

SAP Technology portfolio missionWhy do we need a new implementation approach

New focusWhy do we need a new implementation approach

Yesterday Today New focus

Business Model One Business Model Focus on differentiation and competitive competencies

Business Model Innovation & transformation

Process Evolution BPE/BPR ” need for value creation and Business Process ManagementProcess Evolution BPE/BPRLean/SigSigma

need for value creation and realization”

Business Process Management

Process Focus Commodity Business Processes

High Value Business Processes Process transparancy and Process Differentiation

Link betweenBusiness Model and operational Business Processes

”Missing Link” ”need to establish the link” Strong Link – Business Governance Management

Technology Evolution Standardized Technology/Optimized Core

Business Modularity and Dynamic Venturing

Business Architecture innovation & transformation

Enterprise Architecture

Integrate, Standardize, Simply, Optimized

Value Creation Value Creation & realization

Business Competencies

Focus on capabilities Focus on capability and resources Focus on core competitive and differentiated competenciesCompetencies differentiated competencies

© SAP 2011

Governance ManagementWhy do we need a new implementation approach

© SAP 2011

Agenda




© SAP 2011

The new driving license to implement SAP solutions based on best practice, own practice and best insight

SKILLS & MINDSETProcess Orchestration by leveraging

process based pre-built assets

METHODOLOGY & ASAP 7 provides a

proven, comprehensive, repeatable and rich i l i h d l liGOVENANCE

IMPLEMENTATION

implementation methodology to streamline projects including governance frameworks

Solution Manager, BPM Technology (Business to Model and Modeling to

PROCESS BASED IMPLEMENTATION

TOOLS execution)

Content Packages: Business Add-ons to ASAP, Business Process Library, Rapid Deployment

TRAINING

IMPLEMENTATION CONTENT

ASAP, Business Process Library, Rapid Deployment Solution and Content Component: Solution Manager content, Best Practice….

Educatio:ASA380, TBPM10, TBPM20, SOA200, EA100, VD100, OCM100, TEC001...Associate and Professional Certifications: ProjectTRAINING M100, TEC001...Associate and Professional Certifications: Project Management, BPX, EA, TEC....

COMMUNITY http://www.sdn.sap.com/irj/sdnhttp://www sdn sap com/irj/bpx

SAP Modelling HandbookExternal BPM Webinars

AND ENABLEMENT

http://www.sdn.sap.com/irj/bpxhttp://ecohub.sdn.sap.com/http://www.sdn.sap.com/irj/uac

http://www.sdn.sap.com/irj/bpx/starterkitforbpmhttp://www.sdn.sap.com/irj/sdn/soa-kit

© SAP 2011

Who need the new driving license Persons Across the Enterprise

BusinessBusinessBusiness Business

M

Project Managers

Business Expert

Business

User Manager

AnalystBusiness ProcessExpert (BPX)

ITProcess Architect

InformationArchitect

ApplicationArchitectArchitect Architect

Ad i i t t

ApplicationConsultant

ServicesDeveloper

D lAdministrator Developer

© SAP 2011

Welcome to the exciting and interesting real world BPM in an SAP Environment – The new driving license

Applying Real-World BPM in an SAP EnvironmentApplying Real-World BPM in an SAP Environment

Learn what BPM is and how to get started within and SAP contextBenefit from a comprehensive compilation of use-casesBenefit from a comprehensive compilation of use-casesfrom early adoptersDiscover SAP technology, methodology, performancemetrics and governance

Managing your business processes wisely is key to stay ahead of your competitors! This book is your guide to implementing Business Process Management in all itsimplementing Business Process Management in all its aspects in your SAPcentric business and IT: It explains how BPM and standard software work together, how to prepare your company for the project, and how to put technology governance and the philosophy behind it in

www sappress com

technology, governance, and the philosophy behind it in action. Extensive use cases from well known SAP customers including technical and process details make this book a true real-world experience!

www.sappress.comAvailable in January 2011

© SAP 2011




METHODOLOGY & ASAP 7 provides a proven, comprehensive,

repeatable and rich implementation h d l li j i l diGOVENANCE

IMPLEMENTATION

methodology to streamline projects including governance frameworks



TOOLS execution)


TRAINING



Educatio:ASA380, TBPM10, TBPM20, SOA200, EA100, VD100, OCM100, TEC001...Associate and Professional Certifications:TRAINING OCM100, TEC001...Associate and Professional Certifications: Project Management, BPX, EA, TEC....



AND ENABLEMENT



© SAP 2011

The new ASAP Methodology support the 4 lifecycleASAP Methodology including BPM Technology – BPM, AML, SOA and Value perspective

Process Lifecycle Application Lifecycle Project Lifecycle Value Lifecycle

• BPM Method• BPM Technology• Business Model

y

• IT Implementation Method

• Solution Manager

• PMI/ Prince 2• PM Tools• Project Monitoring

• Value Method• Value Discovery• Value Realization

To Be

• Process Model• Performance

Management• ....

g• Performance

Monitoring• ...

Project Monitoring• ....

Value Realization• Value Optimization• ...

BeDesign

Process OwnerProcess ArchitectBusiness Architect

CIOEnterprise Architect

Application Consultant

Project ManagerProgram/Portfolio

Manager

Business Unit OwnerBusiness ArchitectBusiness Analyst

Process Management

Performance Management

Val e Management

Process/Performance Gov. IT Gov. Project/Program Gov. Business Governance

Value Management

© SAP 2011

New ASAP Significantly Improves Quality of Content Over Entire Delivery Lifecycle ASAP Methodology including BPM Technology – BPM, SOA and Value perspectiveS et odo ogy c ud g ec o ogy , SO a d a ue pe spect e

Delivery Runy

RunProjectPreparation Blueprint Realization Final

PreparationGo-LiveSupport

New ASAP extends coverage to the entire value chain

Embedding Value Management, SOA, BPM, …

Significantly streamlined traditional ASAP

Significantly revised content for areas like Blueprint, Testing, OCM, etc.Significantly revised content for areas like Blueprint, Testing, OCM, etc.

© SAP 2011

The new ASAP 7 Methodology/ Governance framework

BPM Strategy and Governance (Add-on to ASAP)

SOA Strategy and Governance (Add-on to ASAP)to ASAP) to ASAP)

Agile(Add-on to

P S i ( Add ASAP I l t tiamew

ork ASAP)

Process Scanning ( Add-to ASAP)

ASAP Implementation Roadmap

erna

nce

Fr SAP Enterprise Architecture Framework for SOA (Add-on

S )

AS-IS Analyze (Add-on to ASAP)

Gov

e to ASAP)

Methodology

Value Management Office (Add-onProgram Management Office Value Management Office (Add on to ASAP)

Program Management Office (Add-on to ASAP)

© SAP 2011

The Business Add-ons to ASAP concept3 Categories

Business Add-Ons to ASAP The Business Add-ons to ASAP provide proven implementation content for implementation of various industry solutions, solutions packages, and other related areas such as Agile Methodology, BPM, SOA, VM and EA Governance and Strategy frameworks, etc.

Small BPM/SOAImplementation Packages

Add-ons to ASAP

Implementation Contentindustry and cross industry

Add-ons to ASAP

Methodology, Governance and implementation technology

Add-ons to ASAP

BI Architecture DesignBI Reporting Design DeploymentPoint of SalesDuet

Social Media (Twitter Customer Service,and Marketing Campaign)Workflows on BlackBerry or iPhoneSupply Network Planning

BPM Strategy and GovernanceSOA Strategy and GovernanceSAP EA Framework for SOAProcess Scanning Methodology Duet

Promotion ManagementBulk Transportation Oil & GASHR: Performance Managementetc.

Supply Network Planning(Master Data Cockpit)Sales on BlackBerry or iPhoneOneTouch SOA@Banking Toolboxetc

Process Scanning MethodologyAS-IS Analyze MethodologyAgile MethodologySAP Enterprise Modeling Applications

by IDS Scheeretc.e c

© SAP 2011

The Business Add-ons to ASAP conceptCategory 1: Methodology, Governance and Implementation Technology ContentContent

Methodology, Governance et odo ogy, Go e a ceand Implementation Technology

Add-ons to ASAP

BPM Strategy and GovernanceBPM Strategy and GovernanceSOA Strategy and GovernanceSAP EA Framework for SOAProcess Scanning MethodologyAS-IS Analyze MethodologyAgile Methodology

Business Add-ons to ASAP delivering Methodology, Governance and Implementation T h l i l d f ll i t tAgile Methodology

SAP Enterprise Modeling Applications by IDS Scheer

etc.

Technology can include following content:

1. Methodology and Governance (roadmaps, accelerators, handbooks, frameworks examples etc.)

2. Enablement content (education, literature, white papers, service offerings, starter kits etc.)

© SAP 2011

Business Process Excellence with SAP and IDS Scheer

SAP Enterprise Modeling applications by IDS Scheer complement the Business Process Management capabilities of SAP NetWeaver

Model to ExecutionBusiness to Model

Business Process Management capabilities of SAP NetWeaver

SAP Enterprise Modeling applications by IDS

Scheer

SAP NetWeaverBusiness Process

Management

SOA Design

Process ProcessP

SOA DesignGovernance

Process Server

ProcessComposer

ProcessDesk

ProcessDesk

© SAP 2011

Enterprise Modeling From Conceptual Planning to Technical Blueprints

Business Add-ons to ASAP can be view and downloaded from the EcoHub and SAP Service Marketplace

© SAP 2011

DemoDEMO 1ASAP 7 Core from a BPM, SOA and Value perspective

Business add-ons to ASAP delivery content for SAP Enterprise Modeling Applications by IDS Scheer

http://www.sdn.sap.com/irj/bpx/starterkitforbpm?rid=/media/uuid/90bdab3f-a940-2d10-75b8-9e4b7992dbe7&overridelayout=true

SAP´s Modeling Handbook – Modeling Standards

© SAP 2011

Business Process Monitoring Best Practice and Own Practices

Agenda



4 Ho do e get started4. How do we get started

© SAP 2011

Customer waits 2 years before actually driving it ……and it was ok to require a Ph.D. in driving to do so

Customer waits a few weeks before driving it and no need for additional license

Engineer required to have a Ph.D. in assembling…... it was ok to collect parts from different factories

Engineer follows simple instructions and all the parts are ready for assembly

… the delivery is in pieces and its assembly would cost up to $175,000.

… the delivery is in pre-built packages and its assembly will cost up to $25,000.

© SAP 2011

If enterprise software was a $25,000 car … If enterprise software was a $25,000 car …© SAP 2011

Business Process Library – Central Access to SAP Services Business Process Know-How

Key Facts

Business Process Library Content is stored in the CPI portal

Repository of reference content for industry and cross industry processes

Key Facts

Business Process Library y pCovers business and end-to-end process descriptions as well as process expert content

Business Process Library

Process Catalog

Process Map/Flow

Solution Mapping

PPIs/ Bench-marks

Value Levers

Best Practices

(PPIs2, KPIs, benchmarks etc.)Initial content available to be expanded significantlyI t t bl f iImportant enabler for as-is analysis, to-be process design, solution transformation and process-based

Industries

Cross Industriesand process based implementation projects

2PPI: process performance indicator

The Business Process Library allows to demonstrate true industry and process thought leadership to customers.

© SAP 2011

Business Process Content Framework -Upholding the BPM Methodology*g gy

Business Process Library/BPL

© SAP 2011

From collecting High Value Business Processes to Build High Value Implementation Content

Collect High Value Processes Build High Value Processes in ASAP Business Add-on

Add-on DefinitionCollect Enrich Deploy Business Add-on Build Delivery

Customers are identified and the collection process are

The content are enrich according to the BPL

The Business Processes are captured into the Business

P LibSelected Business

Processes are defined as

Implementation content are map to the Business

P i f thThe ASAP Business Add-ons are p

initiatedg

governance framework Process Library Processes are defined as ASAP Business Add-ons

Processes coming from the BPL and the ASAP Business

Add-on are build

delivered via SAP Service Marketplace, SDN/BPX

Community, Solution Manager, Roadmap Composer

and SAP Enterprise Modelingby IDS Scheer

Example: Practice Consumer Products

Customer

Deutsche BankEckes-Granini

Mars

Order-To-Cash, Logistics

Logistics

Business Process

Order To CashMars

Kraft

Arla Food

Electrolux

Johnson & Johnson

Logistics

Order-To-Cash

Sales & Marketing

Order-To-Cash

Purchasing

Order-To-Cash Consumer Products

Content Owner: BU (BTC, Practices, Hubs…..)

© SAP 2011

The Business Add-ons to ASAP concept3 Categories

Business Add-Ons to ASAP The Business Add-ons to ASAP provide proven implementation content for implementation of various industry solutions, solutions packages, and other related areas such as Agile Methodology, BPM, SOA, VM and EA Governance and Strategy frameworks, etc.

Small BPM/SOAImplementation Packages

Add-ons to ASAP


Add-ons to ASAP

Methodology, Governance and implementation technology

Add-ons to ASAP

BI Architecture DesignBI Reporting Design DeploymentPoint of SalesDuet

Social Media (Twitter Customer Service,and Marketing Campaign)Workflows on BlackBerry or iPhoneSupply Network Planning

BPM Strategy and GovernanceSOA Strategy and GovernanceSAP EA Framework for SOAProcess Scanning Methodology Duet

Promotion ManagementBulk Transportation Oil & GASHR: Performance Managementetc.

Supply Network Planning(Master Data Cockpit)Sales on BlackBerry or iPhoneOneTouch SOA@Banking Toolboxetc

Process Scanning MethodologyAS-IS Analyze MethodologyAgile MethodologySAP Enterprise Modeling Applications

by IDS Scheeretc.e c

© SAP 2011

The Business Add-ons to ASAP conceptCategory 2: Implementation Content industry and cross industry


Add-ons to ASAP

BI Architecture DesignBI Reporting Design DeploymentPoint of SalesDuetPromotion Management

Business add-on to ASAP delivering 3 I l t ti C t tPromotion Management

Bulk Transportation Oil & GASHR Performance Managementetc.

industry and cross industry implementation content can include:

1. Flavour methodology (Project scope statement, configuration

3. Implementation Content (Solution descriptions, link to IMG Objects, Transactions, SOA services, Test cases etc.)

p , gguide etc.)

2. Business Content (Business Process structure, Process descriptions Value Drivers KPIs/

4. Enablement content (education, literature, white papers, service offerings, starter kits etc.)

descriptions, Value Drivers, KPIs/ PPIs)

© SAP 2011© SAP 2011




METHODOLOGY & ASAP 7 provides a

proven, comprehensive, repeatable and rich i l i h d l liGOVENANCE

IMPLEMENTATION

implementation methodology to streamline projects including governance frameworks



TOOLS execution)


TRAINING



Educatio:ASA380, TBPM10, TBPM20, SOA200, EA100, VD100, OCM100, TEC001...Associate and Professional Certifications:TRAINING OCM100, TEC001...Associate and Professional Certifications: Project Management, BPX, EA, TEC....



AND ENABLEMENT



© SAP 2011

BTS Global Competency Grid: Where is BPM Community?y

Service IndustriesMedia / TelcoProf. Services Process CompetenceBilling

Public Services

Strategic

Operatio

Respons

Superior

High Per

Financia

Best P

eo

Utilities

Higher Education & Research Public Sector

DefenseHealthcare Life Science

Product

Manufact.

Trading Industries

c IT

onal Excellenc

sive Supply N

r Custom

er V

rforming A

sse

al Excellence

ople and TaleAutomotive

Retail Wholesale Travel & Transportation

IM&C

and Service

ompe

tenc

e

Manufact.Discrete Industries

Manufact. Process Industries

ce

Netw

orks

Value

ets

ent

ITS

Engineering, Constr. & Operations

Chemicals Oil & GasMill Products & Mining

High TechLeadership

inMS

ndus

try

Co

Financial Services

T Architecture Strategic IT M

gmg

Banking Insurance

ncl. Business Pr

Mgm

t (Cross-Top

Sustainability

In

Transformation Business Process Organizational Change

Consumer Industries

mt

Consumer Products

rocesspic)

Program

Product Delivered as a Service

© SAP 2011

Transformation Management

Business Process Management Value ManagementOrganizational Change

ManagementProgram

Management

© SAP 2011

Value University : ASA380 for BPM

BPX Associate E-Learnings (covers all aspects of ASAP 7 Methodology for BPM; BPM 300 (Governance) & BPM 130 ( ARIS Training),

d E t i SOA F d t l f SAP BTS C lt t )and Enterprise SOA Fundamentals, for SAP BTS Consultants).

To attend the E-Learnings & take BPX Associate Certification please go to the Value University page.

The curriculum are also offered as classroom and virtual trainings.

© SAP 2011© SAP 2011

BPX CertificationsTrainings are bookable through the Learning Center

Course: TACERT

TBPM10 Business Process Management TBPM20 Business Process Management Level II

© SAP 2011

C_BPX_70- Application Associate Business Process Expert P_BPX_70- Application Professional Business Process Expert

© SAP 2011

To get more information about the “Real World BPM in an SAP Environment” please participate in the BPM Webinar Series

© SAP 2011© SAP 2011

How to get Started

View the reading sample “Real-World BPM in an SAP Environment”View the reading sample Real-World BPM in an SAP Environment

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/22620

© SAP 2011

How to get Started

For more information on topics discussed in this lesson see the following references:For more information on topics discussed in this lesson, see the following references:

BPX Associate Education:

Value University page

Info on BPX CertificationInfo on BPX Certification

Visit the communities:BTS BPM Portal Pagehttp://www.sdn.sap.com/irj/sdnhttp://www.sdn.sap.com/irj/bpxhttp://ecohub.sdn.sap.com/http://www.sdn.sap.com/irj/uacSSAP Modelling HandbookExternal BPM Webinarshttp://www.sdn.sap.com/irj/bpx/starterkitforbpmhttp://www.sdn.sap.com/irj/sdn/soa-kit

BTS Contact for BPM topic:Thomas Gonser (Community lead)Youngsun Kwon (Topic expert, Training development)g ( p p g p )

© SAP 2011

Lesson Summary

You should now be able toYou should now be able to

Describe what BPM is including the evolution of Process Management

Explain why we need a new implementation approachExplain why we need a new implementation approach

Summarize the component of the new driving license to implement SAP

Solutions

Explain the benefit of applying the new ASAP framework which both includes

methodology and business add-ons to ASAP

Explain the benefit of using pre-package process based implementation

content

Summarize the new skills and mindset which is required

Understand relevant trainings available for BPM

Outline the different BPM Communities

Navigate related information in the BTS Portal© SAP 2011

Thank you!Thank you!

Ann RosenbergGlobal Business Process Management Lead SAP Global PMOSAP Field Servicesmailto:ann rosenberg@sap com

Anita DawanchyaBusiness Transformation ConsultantSAP Business Transformation ServicesSAP Field ServicesE anita dawanchya@sap commailto:[email protected] E [email protected]

© SAP 2009 /

Quiz Time!

Click on the link to start the quiz…http://service sap com/~sapidb/011000358700000980362010Ehttp://service.sap.com/~sapidb/011000358700000980362010E

All BTS team members are required to take & pass the quiz.The quiz focuses on content covered in this e-learning.

© SAP 2011

jisnclsa_iwesdm_faklkjwedsad

Documents

Transcript of jisnclsa_iwesdm_faklkjwedsad