Jeanne Meister - hrexecutive.com · As profiled in Jeanne Meister FORBES column: AI Plus Human...

©2016FutureWorkplace www.futureworkplace.com©2018 Future Workplace www.futureworkplace.com | 1

Hack HR To Create Best In Class Employee Experiences

1

JeanneMeisterFoundingPartnerFutureWorkplace

RecipientofATDDistinguishedContributioninWorkplaceLearning

Award&ColinCorder AwardForAchievementinTalentDevelopmentby

Learning&PerformanceInstituteFollowJeanne:@jcmeister

WinnerofAxiomAwardBestBusinessBookforHRandCommunityCollegeFutureAward,BestBusinessBookforCollegePresidentswww.thefutureworkplaceexperience.com


TheFutureWorkplaceExperience:10RulesforMasteringDisruptioninRecruitingandEngagingEmployees

“Thelastbestexperienceanyonehasbecomestheminimumexpectationfortheexperiencestheywanteverywhere”

www.TheFutureWorkplaceExperience.com


The World Of Work Is Changing: Expect The Unexpected

ChangingWorkerExpectations• Consumer typeexperiences

AIInTheWorkplace• DevelopAIIQ

LeadTheChange

• HR Roadmap


EmployeeExperienceisthesumtotalofalltheexperiencesanemployeehaswiththeiremployeroverthedurationoftheirrelationshipwiththeemployer


TheConnectionBetweenEmployeeExperienceandEmployeeEngagement

52%Less likelyto

leave

73%Most likelytogoaboveand

beyond

32%Most likelytoachievehigherperformance

PositiveEmployeeExperienceCanHelpRetainTalentAndImprovePerformance

Source:WorktrendsTM 2016GlobalforIBM/Globoforce EmployeeExperience Index(n=23070)Workhuman ResearchInstitute&IBMSmarterWorkforceInstitute


Poll: Do You Have An Employee Experience Strategy As Part of HR?

Yes No

No,ButPlanningon

This


Efficiency•ApplyMarketingMindset•UnderstandHowEmployeeExperienceCanMirrorCustomerExperience

EmployeeExperience

• SelfService• StandardizedOfferings

HR Journey From Operational Efficiency To Personalized Experience


• Purpose-driven• FlexibilityEmotional

• Learning• CareerDevelopmentIntellectual

• Space• CommunityPhysical

• SmartTechnology• AI@WorkTechnological

• CareerGrowth• InternalMobilityCultural

FutureWorkplaceFiveLeversforCreatingABestInClassEmployeeExperience


• Purpose-driven• FlexibilityEmotional

Intellectual

Physical

Technological

Cultural

Creating A Best In Class Employee Experience

…areHungryForPurpose @Work.PurposeDrivenProfessionals AreMoreLikelyToStayWithCompany3+Source:LinkedInandImperative

>50%


Emotional:UnderstandingWhatIsImportantToYourWorkforce

Solution:BuildFinancialLiteracy

Why:WorkersSpend28Hourseachmonthworryingaboutfinancescausingupto$5,000peremployee/lostproductivity(SunTrustResearch)

Results:EmployeesWhoCompletedFinancialFitnessProgramAre15pointsmoreengagedthanthosewhohavenotcompleted


Five Factors Shape the Workplace Experience

…saypartoftheirdecision toleaveisinfluenced byL&D.

Howwelldoweengageemployees todevelopthemselves?

40%• Purpose-driven• FlexibilityEmotional


Physical

Technological

Cultural


BrilliantYOU™ – A Digital Learning Experience Marketplace

Learner

Smartbits

Brilliance

People

Campuses

Schools

Assets

Partners

Courses

Source: GE


Freedom to Chose Environments Where We Do Our Best Work

…aremoreengagedwhentheyselectwheretoworkbasedonthetask.Source:Steelcase




Technological

Cultural


55%Collaboration

53%productivity

88%More

engagedatwork

86%Well-being

96%Lifesat.andhappiness

91%Betterhealth

andrelationships

Evidence For Activity Based Working

Steelcase,sampleof12,480across17countries


Enabling Employees with Technology

…considerthetechnologysophisticationofanemployerafactorinchoosingajob.Source:MITSloan





Cultural


AsprofiledinJeanneMeisterFORBEScolumn:AIPlusHumanIntelligenceIsTheFutureofWork

MachineLearningForInternalCareerMobility


Five Factors Shape the Workplace Experience

…employeesatalllevelsarestayingintheirroles30%longertodayduetoflatteningoforganizationsSource:CEBGlobal





• CareerGrowth• InternalMobilityCultural


TheImpactofFlatter

Organizations


Recap: Creating A Compelling Employee Experience

EmployeeExperienceIsNOTHRInitiativebutBusinessOneRequiringCrossFunctionalCollaboration Between:• HR• IT• EmployerBranding• Communications• RealEstate

NewJobRolesAreBeingCreatedAsACompany LaunchesEmployeeExperienceFocus:• EmployeeExperience• Talent CommunityManager• MarketingManager

NewMetricsAreBeingUsedinHR:NetPromoter Score


Poll: Is Your Organization Developing An AI Strategy For Enterprise?

Yes No

NoIdea


State of AI In The Enterprise

80percentofrespondentsreportthatsomeformofAIisalreadyinuseintheirorganization

42percentsaythatthereisroomforfurtherimplementationacrossvariouspartsofthebusiness

20percentoforganizationswillplanAIprojectsby2020

Source: Teradata,StateofAIFor Enterprises, 2017


WhatIsCurrentStateofAIImpactingTheEmployeeLifeCycle?

Anaugmentedwritingplatformassistsemployersincreatinginjobdescriptions

Achatbotassistscandidatesduringtheinterviewprocess

Watsonaugmentsentirerecruitingprocess

Videointelligenceplatform,assessmentsandcoachingwithcandidates

On-boardingisaugmentedbyachatbot

QuestionstoEmployeeServiceCenterareansweredbyachatbot

Learningreinforcement&Coachingusingachatbot


AI In The Enterprise

“Overthenextdecade,AIwon’treplacemanagers,butmanagerswhouseAIwillreplacethosewhodon’t.”

TheBusinessOfArtificialIntelligenceErikBRYNJOLFSSON,AndrewMCAFEEJuly,2017


Develop AI IQ and Lead Adoption Process

Source:Accenture,2017

Stages Of Adoption And Development Of New Technolog ies

AdoptionandDevelopment

Time

EducationExplorat ion Research &

Design

IndustrializationDeployment at Scale

Launch ofNew Business Models

PrototypingProof of Concep t

Experimentation within Silos


LeadTheChangetoTransformHR

CreateFutureHRRoadmap ToLeadTheChange GettingStarted

CreateUrgencyBy

UnderstandingMomentsThat

MatterToEmployeePersonas

Recognize

Urgencytotakeaction

Assess

WhereAIisusedinyourorganizationandpotentialforHR

Plan

Cross-functionalteamsempoweredforaction

Identify

SharedvisionusingAIforHRandcommunicateforBuy-In

DoSomething

Buildbusinesscase,designateworkstreams,identifynewHRrolesandmetrics


1.CreateYour

Challenge

2.BuildYourPersona

3.EngageInRapid

Prototyping

4.ReceiveFeedback

5.RecommendYourHack

WheretoStart:LaunchHRHackathonsToRe-imagineEmployeeExperience


Cisco&DBSBankUseHackathonsToRe-ImagineHR

2016CiscoBreakathon• Audience: AllHR• ClosedHRFor24Hours• UsedDesignThinkingToGenerateNew

HRSolutions• MajorityofSolutionsUsedApp’s

– YouBelong@Cisco– AskAlex:YourPersonalCompass

2017DBSBankHackathon• Audience: HR,EmployeeSegments,

Business Leaders+UXDesigners• ClosedHRFor12Hours• UsedDesignThinkingToGenerate NewHR

Solutions• MajorityofSolutionsUsedAI

– CompensationIntelligenceManager– ChatBot ForCourseRecommendation


Finally,ThinkLikeaBeginner

• ZenMind,Beginner’sMind,byShunryuSuzuki,whichopensinthisway:

• “Inthebeginner’smindtherearemanypossibilities,butintheexpert’stherearefew.”


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Contact Me For Complimentary Executive Book Summary Follow Me: @jcmeister

Jeanne MeisterFounding

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Workplace

The Future Workplace Experience

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