Jamil Hassan, Pmp

Mobile: + 962 78 555 9692 +962 79 8710970 Home: + 962 5 386 2996E-Mail: [email protected] [email protected]

Jamil M. Faraj Hassan, PMP

ObjectiveLooking for a Managerial position in which I can apply my experience and qualifications in the benefit of the Organization.

Education 2011 PMP, Project Management Institute PMI, USA. 2005 - 2007 M.Sc. in Computer Information Systems CIS, The Arab Academy for Banking and

Financial Sciences (AABFS), Amman, Jordan -Very Good. 1988 – 1992 B.Sc. in Computer Science CS, Mu’tah University - Karak, Jordan- Very Good.

Summary of Skills

Total of 15 years of expertise focusing on Project Management, Performance Improvement, IT Consulting, Education, Knowledge Management, Business Analysis & Development, software development, and systems administration in different industries including Consulting,Government, Retail, IT Production, Education, Telecom, Wholesales and education.

PMP Certified with over 8 years and US $100 Million of hands-on project management experience on tens of IS, IT, HR, Strategic Planning and Service projects.

IT strategy planning and development expertise.

IT infrastructure and database architect.

IT Contracting Experience, including planning all the IT contract procurement processes.

Business analysis experience and information systems Analyst with wide know how in Systems Development Life Cycle SDLC methodologies.

Business Process Reengineering; analyzing the Organization’s current procedures and workflows, designing new procedures to achieve a defined business outcome.

Wide experience in Jordanian and the MENA Region industries as a strategic marketing planner.

Problem Solver and High level of interpersonal skills and integrity.

Self-starter and team leader with strong leadership capabilities.

Excellent communications and presentations skills in both Arabic and English.

Coaching and leadership skills and the ability to liaise with people at all levels.

A solid experience in conducting training courses, knowledge transfer and capacity building for multinational audiences.

Results driven, team player with strong interpersonal skills.

Ability to provide effective follow-up in a multi-tasking environment.

Scientific Researcher, implementing a novel algorithm to extract tri-literal Arabic roots.

Certifications

Project Management Professional, PMP. MCSE Microsoft Certified System Engineer, ID: 6355179. OCA (Oracle Certified Associate). ICDL

Membership

IEEE , the Institute of Electrical and Electronics Engineers PMI, Project Management Institute Life Makers Society

Work Experience

January 2011 – Present : Information Technology & Automation Co. (ITAC) Title: Projects & Pre-sales Manager at ITAC. Information Technology & Automation Co. (ITAC) is a Jordanian IT company since 2002, specializes in providing advanced and integrated solutions in the field of information technology and automation using Portable Application and Hand Held Computers. Role: As a Projects & Pre-sales manager, I am responsible for all activities related to both IT sales and technical aspects of the company as well as following up all running projects. These activities include:

- Project and processes measurement performance (Metrics), quality control and reporting:

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ensuring the effectiveness and efficiency of the Service Level Management SLM process, following up the Earned Value calculations EV against performance measurement baseline as well as identifying the Key performance Indicators KPIs.

- Customer Relationship Management CRM including development of Customer Performance Measures and KPIs:

o Customer satisfactiono Customer Loyaltyo Return rateso Total cost to customero Response time per customer requesto Number of customerso Annual sales per customero Customer profitabilityo Direct & Indirect saleso Number of proposal made.

- Identifying Training & Capacity Building KPIs ; i.e. Training penetration rate , Average time to competence , Ratio of internal versus external training, Employee satisfaction with training, ROI of training, % of HR budget spent on training, Average number of training hours per employee , Average training costs per employee

- Technical proposal preparing, writing and auditing along with the SRS douments - Project management, project estimating, costing, Monitoring and controlling projects

performance in addition to following up projects related activities.- Managing concurrent projects working together. - Conducting customers’ presentations and Demos on the ITAC products.- Conducting required training to development team.- Leading and supervising the development team that consists of 15-20 senior and junior

developers.- Supervising the technical support team that consists of around 10-15 technical support

professionals.- Quality management for all ongoing projects in the company to meet the quality standards.

December 2008 – January 2011: PricewatrehouseCoopers(PwC)-Amman Title: Senior Consultant at the IT- Performance ImprovementPricewaterhouseCoopers

PricewaterhouseCoopers (PwC) is one of the world's largest professional services firms and the largest of the Big Four auditing firms.During my job, I participated in planning the IT strategies and creating the policies for database metadata, identifying organization’s resource data as well as ensuring data integrity and data quality.Moreover, I participated in several projects:Project Name: IT Strategy and Implementation Roadmap Development for Kurdistan Regional Government KRG.Role: Participating in the Information Technology Strategy and Roadmap Development covering all the governmental entities passing through bellow roles:

- Performing the assessment phase: data collecting by visiting nine KRG’s entities and ministries.

- Identifying and describing the KRG priority business needs and quick win opportunities - Understanding the strategic intent.- Performing a research and capturing best in class in regional Government information

technology adoption and deployment- Performing research and capture relevant leading IT practices and trends.- Performing benchmarking and Current Situation Assessment- Developing Vision, Mission and Objectives draft with DoIT.- Capture government challenges and dependencies in introducing IT infrastructure, business

solutions and technology delivery capabilities- Developing Strategic Directions draft covering all the areas of Governance.- Identifying IT Governance policies and processes.- Identifying the IT gaps between existing situation and the future IT Strategy.- Identify the Common Applications taking into consideration the Current KRG Situation

Assessment, Business Needs, Strategic Direction and Benchmarks- Identifying Human Resources HR KPIs in order to develop HR Strategy plan as follows:

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o Average salary per employeeo Workforce stabilityo % of senior employeeso % of non-fulltime employeeso Average response time for routine HR inquirieso Effective Work time Index EWIo Employer satisfaction rateo Human Capital ROIo Absence Rateo % of women in managemento % of sick days (illness rate)o Job satisfaction (index)o Staff turnover.

Project Name: Financial Operations Automation ERP and Accounting System Selection for KOREK.

Role: I was a member of the evaluation committee for the KOREK Telecom Company in Kurdistan- Iraq.

January 2008 – December 2008: Civil Service Bureau (CSB) المدنية الخدمة ديوانJordan Title: Project Manager /System AnalystCSB is responsible for regulating the affairs of public employees and development dimensions of the human, procedural and legal and human resources management in the civil service in Jordan. During my work with CSB, I was responsible for the following responsibilities: Business Process Reengineering for the Jordanian Government Entities; analyzing the entity’s

current procedures and workflows, designing new procedures to achieve a defined business outcome.

Controlling the quality service delivery by the vendor “The Royal Scientific Society” RSS. Setting up the appropriate IT policies and procedures for CSB. Managing the relationship with RSS, the internal users and with the key persons in the Ministries

and Organizations. Creating the appropriate environment for the systems and procedures to be aligned with the

Jordanian e-government program. Worked as the IT Contract Advisor, was responsible for the planning and managing all the

aspects of the IT contract procurement processes of CSB.

During my job, I participated in several projects:Project Name: Data Cleansing for Public Sector Employees Database. Role: worked as a system and business analyst and as a member in the development team. Project Name: Electronic e-Card project for public sector employees, converting all records to electronic records to be available on the CSB web Site www.csb.gov.jo. Role: one of the administrative team. I was responsible to present the public sector employees by conducting awareness sessions and conferences.

Project Name: Human Resources ( HR1 and HR2) projects for public sector employees in all Ministries and public Departments via a central database. Role: I was the project manager for the HR1 project and the CSB’s coordinator in addition to my daily responsibilities.

November 1996 – September 2007 : MCE- Amman- Jordan Title: IT ManagerIT Manager is the last position in MCE. During my work, I gained a wide experience in project management, general management, HR management, total quality management, Key Performance Improvement KPI procedures and Information Technology (IT) team management al well as team leadership.In addition to conducting specialized training courses in several topics, I was a member of the development team who developed Human Resources and Payroll Systems. Moreover, participated in computerization of the Department of Mobilization and connecting this department with the Jordanian e-government Program.

Title: System Analyst and Senior Developer

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http://www.csb.gov.jo/


As a member of the development team of the Financial Systems, I worked on the Oracle DBMS technology as a System Analyst in addition to working as a Senior Oracle Developer and Database Administrator (DBA). Participated in analyzing the main requirements of the financial system as well as developed parts of the database objects (packages, procedures and functions) and designing the end-user’s screens and reports using Oracle Tools ; such as: Oracle Developer and Oracle Discoverer.

Title: Database Administrator DBA and Developer (Programmer).Role: Participated in analyzing, designing and developing the following information system: Human Resources HR System, Point Of Sales (POS) and Cash Management System using FoxPro and Oracle DBMS tools starting with Developer 2000.

Languages Arabic: mother tongue. English: Excellent in reading, writing and speaking.

Training Courses

Project Management Professional- PMP Course. And MS-Project Course. ORACLE, SQL, PL/SQL, Developer2000, Designer2000 and Oracle Database

Administration (DBA) Oracle Jdeveloper and JAVA Programming Language Computer and Information systems Security General management skills course. Microsoft Certified System Engineer MCSE.

Interest and activities

Reading and searching scientific materials. Learning and teaching new useful methodologies and practical ideas to develop myself,

my team, my students, career path and my future plans. Exploring new opportunities in multi fields of life. Doing charity and helping people improve their life via the Life Makers Society and others Jogging and light exercises during leisure because "a sound mind is in a sound body"

Scientific Researches

A Novel Arabic Stemmer to Extract Tri-Literal Roots PAPER (2006/2007) as a requirement for Graduation from The Arab Academy for Banking and Financial Sciences

Scope of Satisfaction of Arab Academy Students' about the Academy Web Site http://www.aabfs.org practice research in spring 2006.

Attended Conferences

IEEE Annual Conference Named (AICCSA) in Jordan, Amman, May 2007. My participation was a paper called “A Novel Algorithm to Extract Tri Literal Arabic Roots” by M.Momani and Jamil M.Faraj”

References Mohammad Nafe’ Khader , IT Manager and Technical Manager of Government HRMIS Project, Civil Service Bureau, www.csb.gov.jo المدنية الخدمة -Jordan, Mob: 00962-795 . ديوان976-809, [email protected]

Medhat Isma’el Al-Azzeh, Projects Manager, Dawaer Technologies Co, Riyadh, KSA, www.dawaertec.com التقنية :Mobile:00966-590-704-471, e-mail , دوائر[email protected]

Abdel Wahhab Kalil , Manager, Price Waterhouse Coopers, www.pwc.com Canada, mobile: 0012269292007, , email: [email protected]

Dr. Nidhal Omari , Assistant Professor, World Islamic Sciences University http://www.wise.edu.jo Jordan, mobile: 00962-777-410-444, email: [email protected]

#ClientIndustryThe Project Name- Type of ServiceYearCountry

1UMNIAH TelecomUMNIAH is one of the 3 Telecom Jordanian Operators. Attendance and distribution tracking system

2011Jordan

2Orange-JTG, Jordan

TelecomOrange is one of the 3 Telecom Jordanian Operators. Distribution Tracking System: a real time solution to automate, monitor and control all field activities of Orange indirect sales force and distributors

2011Jordan

3GAM Greater Amman Municipality

General Government Services

Designing Assets Management and Labeling System and Inventory Management Information System: to track and manage all GAM assets and guardian materials using hand held computers and barcode technologies. I

2011-2012

Amman, Jordan

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http://www.wise.edu.jo/


http://www.dawaertec.com/


http://www.csb.gov.jo/


am the project manager of this project

4

JETT

Travel and Tourism

Portable Ticketing System: This system was designed to be used across all stations of the Jordan Express Tourist Transportation JETT Company http://www.jett.com.jo using hand held computers and portabe printers. I am the Project Manager.

2011All Jordan stations

5UNRWANGO Fixed Assets tracking and management System for UNRWA: the purpose is to count, track and manage the properties of UNRWA all over Jordan. I am the Project Manager of the project.

2010-2011

Amman, Jordan

6WAJ - Water Authority of Jordan

Public Services

Portable Billing System: across more than one municipality and in coordination with the following water distribution companies( Engicom, WAJ and Orient), this project aimed to issue portable bills at customer’s site I was the Project Manager

2010-2011

All cities across Jordan

7TOTAL

Jordan

Oil and GasFuel Delivery System: using the mobility technology; i.e. Hand Held Computer hardware and in-house developed software to produce a full potable sales force solution to deliver fuel to customers.

2010Jordan

8Kurdistan Regional Government

GovernmentKRG IT Strategy and Roadmap Development Project. My role was data collection, process mapping, database architecture, performance management, infrastructure design as well as issuing business readiness reports and IT readiness report. I participated in the IT Strategy development as a researcher and a business analyst.

2009-2010

Kurdistan, Iraq

9Korek Telecom

TelecomERP and accounting System Selection for Korek, I was a member of the evaluation committee

2008-2009

Kurdistan, Iraq

10Civil Service Bureau (CSB)

GovernmentData Cleansing For the Public Sector Employees Database. This was a huge project that required to transform and cleanse around half million records of government employees in Jordan. I was the System Analyst.

2008Jordan


GovernmentElectronic e-Card project for Public Sector Employees, converting all Paper-based records to a database to be available on the Civil Service Bureau web Site www.csb.gov.jo

2008Jordan


GovernmentHuman Resources Management Information Systems (HR1 and HR2) projects for Public Sector Employees in all Ministries and public Departments via a central database to unify the data source and data manipulation. I was the senior system analyst for HR1.

2007Jordan

Reference Sample Projects

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Jamil Hassan, Pmp

Business

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