James Murray - Soft Tissue Centre - Workers’ Compensation Managers’ priorities and improving...
-
Upload
informa-australia -
Category
News & Politics
-
view
426 -
download
0
description
Transcript of James Murray - Soft Tissue Centre - Workers’ Compensation Managers’ priorities and improving...
www.softtissuecentre.com.auwww.softtissuecentre.com.au
Workers’ Compensation Managers’ priorities and
improving Return to Work outcomes
Dr James Murray
Managing Director
www.softtissuecentre.com.auwww.softtissuecentre.com.au
Soft Tissue Centre
• 13 years treating workplace injury
• Only work onsite
• Soft tissue specialists
• 100% employed providers
• Average 3.1 treatments per injury
KEEPING PEOPLE
WORKING
www.softtissuecentre.com.auwww.softtissuecentre.com.au
Agenda
• Workers’ compensation survey summary
– Full summary available after conference
• Five steps to better outcomes
GETTING THIS RIGHT WILL
SAVE THOUSANDS
www.softtissuecentre.com.auwww.softtissuecentre.com.au
Survey summary
• Official conference survey
• 30 industry professionals
• Completed at conference
• How are we doing?
• Focus on issues/challenges/activities/progress
WHAT DO YOU
THINK?
www.softtissuecentre.com.auwww.softtissuecentre.com.au
Challenges facing companies
• Ageing workforce - 34%
• Musculoskeletal – 28%
• Claims cost – 10%
AGEING WORKFORCE IS A LONG TERM
ISSUE
www.softtissuecentre.com.auwww.softtissuecentre.com.au
Dilemma for ageing workforce
• MRI scans always show problems
– 50% of 50+ have a disc bulge on MRI
– 60% of 60+ have degenerative tear
in dominant shoulder on MRI
• Scan diagnosis may not be true source of issue
• Surgery often seen as only solution
USE SCANS STRATEGICALLY
www.softtissuecentre.com.auwww.softtissuecentre.com.au
Barriers to successful outcomes
• Dr ‘”how long” /
• Unnecessary certificates
• Lack of operational support
• Providers unable to fix injuries
THE GP OFTEN HINDERS
SUCCESSFUL OUTCOMES
www.softtissuecentre.com.auwww.softtissuecentre.com.au
Current health and wellbeing programs
• Ergonomic assessments – 22%
• Company sponsored activities – 17%
• Corporate Games, Global Corporate Challenge
• General health seminars – 13%
• None – 7%
ARE CURRENT PROGRAMS
MAKING REAL A DIFFERENCE?
www.softtissuecentre.com.auwww.softtissuecentre.com.au
2014 planned programs
• Wide variety
• Various training programs
– Physical and mental health
• Functional capacity assessments
• Improved triage process
SHOULD WE DO MORE?
www.softtissuecentre.com.auwww.softtissuecentre.com.au
Five steps to better outcomes
www.softtissuecentre.com.auwww.softtissuecentre.com.au
1. Breakdown functional silos
• Operations are integral to RTW outcomes
• Everyone has to play their part
• Case study: large food processor
– Modified duties used to prevent claims
– All injuries into compensation process
– Worker’s Comp had no incentive to improve productivity
NO-ONE SHOULD OWN
INJURED WORKERS
www.softtissuecentre.com.auwww.softtissuecentre.com.au
2. Productivity vs Compensation
• Stop pure Workers’ Comp focus
• Must think and act holistically
• You can manage people risk
• Budget for non-compensible injury
START TALKING
ABOUT PEOPLE NOT THE SYSTEM
www.softtissuecentre.com.auwww.softtissuecentre.com.au
3. Build RTW road humps
• Have frequent reviews
• 6 week interval maximum
• Change methods if not fixed
• Use ‘words that heal’
USE SCANS STRATEGICALLY
www.softtissuecentre.com.auwww.softtissuecentre.com.au
4. Objective measurement
• Use more than just premium and LTIs
• On-costs, absenteeism, modified duties
• Total injury costs not hourly rates
• Relate them to company revenue
– E.g. sales required to fund injury
• Educate executive team on stats to track
GOOD STATS WILL DELIVER INCREASED FUNDING
www.softtissuecentre.com.auwww.softtissuecentre.com.au
5. What is a good outcome?
• Claims only from:
– Company initiation
– Accidents/hospitalisation
• Otherwise:
• Zero claims
• Zero surgeries
ACHIEVE WHAT THE BEST
BUSINESSES ACHIEVE
www.softtissuecentre.com.auwww.softtissuecentre.com.au
Special conference offer
• Free independent assessment of 3 employees
• E.g. Claimants, new injuries, workers returning
• Includes privacy/compliance documentation
• This is an exclusive offer for companies employing more than 90 people in a single location. This offer relates to a private assessment to help the company and the employee move forward. It is not designed to be a formal part of a Workers' Compensation process and is made independently from Informa and the Workers' Compensation Summit.
GOOD STATS WILL DELIVER INCREASED FUNDING
www.softtissuecentre.com.auwww.softtissuecentre.com.au
Summary
• No-one should ‘own’ injured workers
• Need whole picture thinking
• Start the productivity discussion
• Injury prevention not claims managing
GETTING IT RIGHT KEEPS
PEOPLE WORKING
www.softtissuecentre.com.auwww.softtissuecentre.com.au
Thank you
Contact information
T. 1300 734 643