355 Saint Claire DrAlpharetta GA 30004 Cell: 678.333.1562James.bowen342@gmail.com

James G Bowen

Job Experience

Centrinet Technologies – Systems Engineer 2015 - Current

• Build and maintain Virtual VMware ESX, Citrix XenCenter and physical environments

• Execute necessary updates and changes to VMware ESX hosts and clusters • Monitor and managed VMware Hosts and Data stores • Stream Citrix PVS images to mutiple Xenapp servers• Manage published applications in Citrix Delivery Controllers (Citrix Studio, Machine

Catalog and Delivery Group Management). • Manage all Citrix polices per delivery groups. • Manage PVS image updates on all hosted clients • Tested and verified all image updates to ensure no issues • Quickly resolve high impact system outages for hosted and managed service

providers 24/7• Backup and restore files using Veeam for hosted clients• Help migrate hosted clients to the cloud with a variety of applications • Proactively make system changes to reduce issues and system outages• Supported a variety of different environments for hosted clients • Monitored systems alerts from Kaseya • Provide troubleshooting support for workstations hardware, internet connectivity

and software.

Priority Payment Systems – Engineering Tech I 2013-2015

Engineering Security Tech, Desktop Support, Infrastructure MonitoringDuties include:

• Provisioned RSA tokens using RSA SecureID • Administered user access to Active Directory• Provided production support through system monitoring (AlertSite, Zenoss, & Splunk)• Managed service tickets (ChangeGear: IT Service Desk & Asset Manager)• Assisted in testing data center failover systems• Independently provided inventory management for company assets using Configuration

Management Database (CMDB)• Technical support for remote office and direct users • Managed physical security – badge system modifications, exterior entrance security & IP

camera configurations• Monitored security violations via password audits• Workstation, laptop, and tablet configuration (Mac, ZeroClient, Iphone, VoIP)

• Updated phone system and user directory information (TeleSphere VoIP)

Technical Skills and Knowledge• Windows Server 2003/2008/2012 • Citrix Xenapp/Desktop 6.5-7.9• Citrix Delivery Controller• Citrix Licensing Server• Citrix PVS • Citrix StoreFront/Web interface• Citrix NetScaler• VMware ESX 6.0• XenCenter• Veeam • Appsence • Profileunity • Group Policy• Kaseya • TCP/IP• DNS• DHCP• Static IP• Active Directory• Exchange • Terminal server• SQL Server • Office 365 admin• Successfully built and repaired numerous computer hardware systems• Mac OSX, Mac OSX server, Mac System Hardening• Apple Remote Desktop• GoToAssist: Remote Support, Service Desk, & IT Monitoring• Cisco VPN Client• Google Apps for Business• PCI (Payment Card Industries Data Security Standards)• InContact: Call Center Software• Xserve: Apple Network Servers• Nextiva – phone system• Connectwise• IT Glue

Education Kennesaw State University, Kennesaw, GA

• Bachelor of Science, Information Security and Assurance

Communication SkillsUtilizes effective oral and written communication skills to accomplish work assignments.

• People-oriented; able to relate well with other team members and management.

Conflict Management SkillsMaintains a courteous and helpful demeanor with technology users and customers while resolving product, support and service issues.

• Job performance reviews reflect a positive attitude, respect for others, being approachable and friendly.

Problem AnalysisExcellent problem solving skills. Solution oriented and experienced in resolving issues.

• Understands operational procedures and able to communicate problems or concerns to team members and management.

Coordination SkillsStrong time management skills.

• Resolves customer problems in a timely and complete manner.

References Available Upon Establishment of Mutual Interest