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Jackie Williamson Regional Director Small Business Service
Jackie Williamson Small Business Service
National ICTRegional Director
West Midlands
Jackie Williamson Regional Director Small Business Service
E Commerce within an integrated
E Government Strategy
Benefits to Small and Medium Size Businesses
Jackie Williamson Regional Director Small Business Service
Information Communication and Technology
Contributes 25% to UK Growth
………..Recent Study by London Economics
Jackie Williamson Regional Director Small Business Service
Agenda
Helping Businesses• UK Business Population• Government on Line, structure of
support for SMEs• Issues in Supporting SMEs• Afternoon Workshop
Jackie Williamson Regional Director Small Business Service
A Look at the UK
• Population UK 59.8 million
• GDP (2000) £945 billion
• 3.7 million companies
Jackie Williamson Regional Director Small Business Service
Business Population
500+
250 - 500
200 - 250
20 - 200
1 - 19
0 Sole Traders
3515
3220
1570
6957
0
1274
730
2324
340
Number of Businesses
Number employees
Total 3.7 million(Source: ONS Feb 2002)
98%
2%
Jackie Williamson Regional Director Small Business Service
UK Yield on ICT Investment
(Source: London Economics)
0
5
10
15
20
25
30
35
40
45
% Output
Total Growth Manufacturing Financial Transport, Wholesale
Intermediation & Retail
Jackie Williamson Regional Director Small Business Service
Government on Line
DTI
Small Business Service UK on line 4 Business
Business Support Specialist ICT Advise
Business Links
Small – Medium Businesses
Jackie Williamson Regional Director Small Business Service
Government on Line DTI
Small Business Service UK on line 4 Business
Business Support Specialist ICT Advise
Regional Development Agency
Business Links
Small – Medium Businesses
Jackie Williamson Regional Director Small Business Service
Trading online by size
0
5
10
15
20
25
30
35
Large Medium Small Micro
%
(Source: International Benchmarking Study)
Jackie Williamson Regional Director Small Business Service
E Government & e Commerce
• Government Targets• By 2003
- 1.5 million small & medium businesses will be connected to the internet
- 1 million trading on line• Where we are now in 2003 ?
- 1.6 million connected
- Trading on line target not met
Jackie Williamson Regional Director Small Business Service
Benefits / drivers
0
5
10
15
20
25
30
35
Reduce costs Customerrelationship
Keep up withcompetitors
Internalcommunications
%
(Source: International Benchmarking Study)
Jackie Williamson Regional Director Small Business Service
e business Changes the way companies conduct business
Lastminute.com – ‘ranked as the leading online travel agency across Europe’
• Airline tickets• Hotel rooms• Package holidays• Entertainment tickets• Resturants reservations• Gifts and auctions
Jackie Williamson Regional Director Small Business Service
The benefits grow with use
Operational Saving / A shop window Enhanced customer
Efficiencies to the world & supplier relations
The benefits
Internal use Establish Enable Generate
Web site transactions interactions Transform core
Jackie Williamson Regional Director Small Business Service
Barriers
0
5
10
15
20
25
30
35
Set up cost Runningcosts
Lack of time Lack of skills Lack ofknowledge
%
(Source: International Benchmarking 2002)
Jackie Williamson Regional Director Small Business Service
website
e-commerce
e-business
transformedorganisations
Business benefits
Extent of organisational change & sophistication
- efficient internal and external communications
- place in worldwide market- window on worldwide suppliers
- order and pay online, reducing transaction costs- maximise accessibility and speed
- integrate supply chain so manufacture and delivery become seamless- minimise waste at every stage of the supply chain
- open systems of information for customers, suppliers and partners- new business models based on interworking between organisations and individuals
Adapted from Cisco led Information Age Partnership study on e-commerce in small business
Model of e-adoption ladder
Jackie Williamson Regional Director Small Business Service
website
e-commerce
transformedorganisations
Business benefits
Extent of organisational change & sophistication
- efficient internal and external communications
- place in worldwide market- window on worldwide suppliers
- order and pay online, reducing transaction costs- maximise accessibility and speed
- integrate supply chain so manufacture and delivery become seamless- minimise waste at every stage of the supply chain
- open systems of information for customers, suppliers and partners- new business models based on interworking between organisations and individuals
Adapted from Cisco led Information Age Partnership study on e-commerce in small business
Model of e-adoption ladder
e-business
Jackie Williamson Regional Director Small Business Service
People
Processes Technology
Environment
SkillsSkills
ManagementManagement
LeadershipLeadershipSecurity
SecurityRegulatio
n
Regulatio
n
e-business
Broadband
Broadband
Wireless
Wireless
H/W
H/W
Buy-side
Buy-side
Sell-sideSell-sideIns
ideIns
ide
CultureCulture
BACS
BACS
Economy
Jackie Williamson Regional Director Small Business Service
Workshop
• Scene setting – results of International Benchmarking Study/ Europe, Canada, Australia
• How to overcome the barriers for implementation
• Tools for business support organisation
• SME successes
• Framework for implementation
Jackie Williamson Regional Director Small Business Service
National Targets
Awareness
Promotional campaign
Showcasing
E-Commerce Awards
ServiceChannels
Network of advisers
Tools & Collateral
Technology Means Business
Implementation
Web based resources
Business Support Funding
Partnerships & Clubs
Research & Benchmarking
Channel Development
Achieving the targets