The Lecturers MIS Menu: Why Silver Service Is Off and

Drive Thru’s In

Stephen TannerHead of IT Services

Scene Setting

• Experiences of FE (with some HE)• Delivering ‘management’ information to

lecturing staff• Use of commercial systems with Web

components

Situation Pre 1998

• MIS as Dark Art• Ownership & Trust?• Mix of linked & disparate systems• Only ‘timetabling’ for lecturers

Drivers for Change

• Change in management, change in culture– Open attitude, open information– Corporate responsibility

• Not ‘real’ world– Tribal Systems

• Home grown exposures– Year 2000– Technology– Complexity– Individuals

Strategy

• Single integrated information source• CIS not MIS

– Central management, local responsibility• Openness and ownership

– Information triggers action• Accessibility through simplicity Systems to deliver?

Systems

• Integrate as far as possible• Commercial partnership• Best of breed for some

– timetabling– HR

• All to have Web components– Views onto same database

CURRICULUM

ENRENQS APPS

STUEXAM REGIS

ISR LINKS FEES

FD EBSCedar / FDeFinancials

FD OLIBLibraries

CCM FacilityTimetabling

MS Great Plains

PWA HR

The System Components

CURRICULUM

ENRENQS APPS

STUEXAM REGIS

ISR LINKS FEES

FD EBSCedar / FDeFinancials

FD OLIBLibraries

CCM FacilityTimetabling

MS Great Plains

PWA HR

Information Flows

Studentdetails

Staff,Courses

Events

StaffPayments

CURRICULUM

ENRENQS APPS

STUEXAM REGIS

ISR LINKS FEES

FD EBS

FD OLIBLibraries

CCM FacilityTimetabling

MS Great Plains

PWA HR

The Web Components

OLIBWebView

eManager

Web Timetables

Cedar / FDeFinancials

EBSAgent

The Silver service

• Information done just the way I like it– Completely by someone elseor– 100% Home grown

The Drive Thru

• Globally available• DIY world• Consistent menu

The Intranet Menu

• Library catalogue search• Timetables by Course, Location & Lecturer• Staff management inc Sickness and

Absence recording

EBS Agent – What’s on the menu

• Student & course centric info• On line reporting• eRegisters

Homepage

Course List

Student

Student History

On line Reporting

• Run live • Knows personal tastes• Scheduled Reports via Email• Managed Reporting Engine

Reports Menu

Briefcase

Snapshot

eRegisters

• Marking & Submitting registers on location• Via Web or Email attachment• Classroom v ‘typing pool’ input

Issued to me

Mark

Attendance pattern

AutoIssues Status

How did we sell it?

• Enrolment time• Desktop reporting• Attendance monitoring

31 May 2002

report: fdClssLst V1.0

Class list - with photos

ZC37341GNVQ INTER LEIS & TOUR (LEISURE)

A01/02

1102639Alderson, Leejay 1097890Andrews, Justin 1094979Browning, Benjamin

1086771Burbridge, Stephen 1098679Burns, Ryan 1096190Collins, James

Hot Peppers

• Empowers those who want it• Questions those who don’t• THE position is…..• Ownership , manual admin • Nearly all UDI dbs gone

Cold Turkeys….

• You don’t send me datasets anymore• Not exactly 100% uptake

– Still not working in ways lecturers do– Generation gap– Lecturers & Learning– Not all want DIY world– We still have phones– IT isn’t everything

To keep the customer satisfied…..

• Get the core good first• Processes are key• Support, handhold & cajole• Reliable I & T• Drip, drip & drip• Responsive listening

Icing on the cake

• Automate more tasks– End of year reports– 3 missed classes letters / emails / SMS

messages?• eProgressions• Funding Reports• Configurable screen fields

Future Dishes

• VLE (FD Learning Environment 2.2)• eStudent Records• Lecturer centric• Merging of VLE + Agent• Web based MLE