It's Not in the Job Description

IT’S NOT IN THE JOB DESCRIPTION

OR HOW BEING A TECHNICAL COMMUNICATOR CAN ALSO TURN YOU INTO A(N).. .

R a y G a l l o nCulture Communication Technologie

ENTOMOLOGIST...Take your place in the never-ending search for BUGS

Get your company out of impossible situations

Wait a minute! The control room

is AC, but the rocket is DC!

GENDARME...Enforce standards and practices:

Procedures

Terminology

Consistency

Style

User experience

Quality assurance

The Terminology

PoliceIt’s a thankless task, but somebody’s got

to do it!

NETWORKER...even multicultural

FIREFIGHTER...Be the first to discover that two teams in your project are working at cross purposes without realizing it!

Mediate conflicts

Be the user’s advocate when someone proposes a solution that’s easy for them, but bad for...

EVANGELIST...Someday, sometime, you will certainly need to persuade some colleague or other that your customers need to be informed.

Typical counter-arguments (I didn’t make any of these up):

“The interface is so good you don’t need information”

“Nobody reads the documentation anyway”“Who cares, we’re M___soft!”“Interface? Choices? Everything needs to be configurable”

Just like an evangelist, sometimes you have to thump “the bible” and fight against ignorance.

What we Specified

What they programmed

HUMAN FACTORS EXPERT...

Performing serious analysis



Applying intelligent design ideas



Meeting user needs


Meeting user needs

Using common sense

PSYCHOTHERAPIST...You understand everyone, and everyone’s point of view - because you’re a translator

Because you understand everyone, you can make them feel good about themselves

When you make people feel good about themselves, you contribute to team unity!

...IN SHORT, THE GLUE THAT HOLDS IT ALL

TOGETHERHAPPY STICKING!

THANKS - ENJOY THE CONFERENCE!

[email protected]

mailto:[email protected]

mailto:[email protected]

It's Not in the Job Description

Technology

Transcript of It's Not in the Job Description