QUESTION NO: 51What is the use of additional technical expertise in the incident management processcalled?A. Resolution and recovery of the incidentB. Functional escalationC. Problem analysisD. Incident classificationAnswer: BQUESTION NO: 52What is the term used for a fully described and approved change that does not have to beevaluated by Change Management each time?A. Urgent ChangeB. Service requestC. Request of changeD. Standard ChangeAnswer: DQUESTION NO: 53TestKing.com plans on implementing a new network operating system. Before the actualimplementation takes place, the plan of approach for achieving the implementation isdiscussed. Under whose leadership is this discussion held?A. The Network ManagerB. The Change ManagerC. The Service Level ManagerD. The service ManagerAnswer: BQUESTION NO: 54Of which ITIL process are reliability, serviceability and maintainability components?Leading the way in IT testing and certification tools, www.testking.com- 18 - A. Availability ManagementB. ITService Continuity ManagementC. Problem ManagementD. Service Level ManagementAnswer: AQUESTION NO: 55Which ITIL process aims to prevent incidents resulting from changes to the ITinfrastructure?A. Incident ManagementB. Availability ManagementC. Problem ManagementD. Change ManagementAnswer: D