ITHM 250 Student teaching handbook - A guide for Internship I · School for Professional Studies...
Transcript of ITHM 250 Student teaching handbook - A guide for Internship I · School for Professional Studies...
Prep. 09-30-05. Prof. Abigail Ríos-Lugo, MPA Rev. 07-31-09 Prof. Abigail Ríos-Parnell, MPA
Sistema Universitario Ana G. Méndez
School for Professional Studies
Florida Campuses
Universidad del Este, Universidad Metropolitana, Un iversidad del Turabo
International School of Tourism and Hospitality Man agement
Student Teaching Handbook A Guide for Internship I
ITHM 250
© Sistema Universitario Ana G. Méndez, 2009
Derechos Reservados.
© Ana G. Méndez University System, 2009. All rights reserved.
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Prep. 09-30-05. Prof. Abigail Ríos-Lugo, MPA Rev. 07-31-09 Prof. Abigail Ríos-Parnell, MPA
TABLE OF CONTENTS
Pages
Introduction ........................................................................................................3
Objectives and Goals .........................................................................................3
Desired Knowledge Gained Through the Internship Experience ........................4
Duties and Responsibilities of the Intern ............................................................5
Selecting the Internship Site ...............................................................................6
Duties and Responsibilities of the Internship Coordinator ..................................6
Duties and Responsibilities of the Internship Facilitator .....................................7
Duties and Responsibilities of the On-Site Supervisor .......................................7
Internship Policies and Procedures ....................................................................8
Attendance .........................................................................................................8
Evaluation of the Internship Experience .............................................................9
Intervention guide for problem solving .............................................................. 10
Repeating the internship ................................................................................... 10
Appendix A ....................................................................................................... 11
Appendix B ....................................................................................................... 13
Appendix C ....................................................................................................... 15
Appendix D ....................................................................................................... 18
Appendix E ....................................................................................................... 20
Appendix F ....................................................................................................... 23
Appendix G ....................................................................................................... 24
Appendix H ....................................................................................................... 25
Appendix I......................................................................................................... 27
Appendix J ........................................................................................................ 29
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Prep. 09-30-05. Prof. Abigail Ríos-Lugo, MPA Rev. 07-31-09 Prof. Abigail Ríos-Parnell, MPA
Introduction
The course, ITHM 250 is the first of two Internship activities required for all students
pursuing a BS in International Tourism and Hospitality Management with a major in
Hotel Management from Universidad del Este of Ana G. Méndez University System,
Florida Campuses. The internship helps fulfill the student's academic performance for
the tourism and hospitality profession. It also provides a combination of work
experience and an opportunity for application of classroom theories. The students are
required to go into a tourism or hospitality management-related environment to gain
experience and exposure to techniques, methodologies, and procedures; all under the
close supervision and guidance of a capable practitioner.
The internship may be taken after a student has successfully completed 60 credits
within the program including the pre-requisites ITHM 101, ITHM 102, ITHM 115, and
ITHM 280. The average participation for the Internship is one part of term (5 weeks).
The intern should expect to work at the internship site an average of, at least, eighteen
(18) hours per week, and meet with the Internship Facilitator weekly for two (2) hours in
the classroom. Three credit hours shall be awarded for 100 hours of participation for this
course; this includes 90 hours internship on site, and 10 hours class work.
Objectives and Goals
At the end of the Internship, the students will:
1. Implement personal skills and competencies.
2. Achieve practical experience under professional supervision.
3. Develop the ability to work with people, both individually and as part of a group.
4. Compare theories and concepts learned in the classroom and related real life
experiences.
5. Acquire and apply problem-solving techniques.
6. Experiment with personal skills and competencies, and execute classroom
experiences and theories.
7. Become skilled with the routine procedures and responsibilities of the tourism or
hospitality site.
8. Experience opportunities to learn, observe, and practice a variety of administrative
activities.
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9. Evaluate one’s self in relation to the field, and in relation to his or her professional
preparation.
10. Establish realistic goals for professional growth and development.
11. Establish career goals and objectives upon conclusion of the internship experience.
Desired Knowledge Gained Through the Internship Exp erience
Each intern will need to rotate into three (3) different areas of the site for a minimum of
90 hours. The student’s experience should be segmented into the following broad
categories:
1. Lodging Operations (select one) (30 HOURS)
a. Front Desk, Reservations, Guest Services, and PBX
b. Housekeeping and Laundry
c. Engineering and Security
d. Entertainment and Recreation Services
2. Food & Beverage Operations (select one) (30 HOURS)
a. Restaurants (FOH)
b. Culinary (BOH), Purchasing
c. Bars and Beverage Service
d. Banquets and Room Service
3. Administrative (select one) (30 HOURS)
a. Sales and Marketing (Rooms, Meeting Space)
b. Accounting
c. Human Resources
d. General Management
Duties and Responsibilities of the Intern
1. The student must be registered for the Tourism Internship (ITHM 250) before
reporting to the site to begin work. Internship may be taken following the enrollment
of the student's successful completion of 60 credits or more within the program
including the pre-requisites ITHM 101, ITHM 102, ITHM 115, and ITHM 280.
2. The student must have a minimum 2.50 grade-point average to enroll in the
internship.
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3. The Application for Internship Form (Appendix A ), and the Intern’s Statement of
Responsibility Form (Appendix B ) must be submitted to the Internship Coordinator
of the International School of Tourism and Hospitality Management no later than two
weeks of the part of term preceding the planned internship. The student would give
authorization to the Internship Facilitator to request a transcript in order to process
an academic evaluation to validate the internship application.
4. The student shuld make the initial contact with a potential internship site, regarding
their placement. The on-site Supervisor must complete the Internship Site
Description Form (Appendix C ), and the Contract Agreement Form (Appendix D ).
5. Care should be taken when selecting an internship site that will provide a quality
experience and quality mentoring. (Refer to Selecting the Internship Site for
requirements).
6. Students must arrange to have the on-site Supervisor completes the Site
Supervisor’s Evaluation of Intern Form and mail it directly to the Internship
Coordinator. (Appendix E ).
7. The student will turn in the Intern’s Presentation Letter to the on-site Supervisor
(Appendix F ).
8. The student will complete a weekly time sheet, signed by the on-site Supervisor, and
turn it in to the Internship Facilitator at the end of each workshop (Appendix G ).
9. The student will pay all related financial obligations required for the internship. The
student may accept financial stipends, salaries, housing, other compensation, and
outside employment provided by the internship site as long as such employment
does not interfere with the internship experience.
10. The intern should submit the Intern’s Evaluation of Site Form (Appendix H ). This
form will be turned in to the Internship Facilitator at the end of workshop number five.
Selecting the Internship Site
1. The internship site should provide quality work experience and quality mentoring.
2. The student may request to complete the internship requirements at any tourism or
hospitality-related corporation or site of choice.
3. Only under special conditions, to be determined by the Internship Coordinator, will
an Internship be permitted as part of an intern's regular full-time job.
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4. The student is responsible for negotiating the work schedule and duties with the
internship on-site Supervisor, once the tourism or hospitality management site is
selected.
5. The Internship Coordinator will approve the internship site according to the
specifications above.
Duties and Responsibilities of the Internship Coord inator
1. Evaluate student’s application to determine eligibility.
2. Explain in detail the internship policies and procedures, and intern duties and
responsibilities.
3. Maintain updated record of the internship’s site information such as: contact,
address, phone and fax numbers, e-mail, etc.
4. Maintain a copy of the completed evaluations of the Intern’s Evaluation of Site Form
(Appendix H ).This forms will be retained for future reference and recommendation.
5. Collaborate with the Internship Facilitator and the students with academic or
extracurricular activities.
6. Provide evaluation forms.
Duties and Responsibilities of the Internship Facil itator
1. Meet weekly for two hours with the interns on the day specified in the registrar’s
documents. Discuss internship development, course work, and assignments prior to
the workshops.
2. Visit the intern at least twice during the internship period if condition permits.
Monitoring will be conducted by telephone and/or e-mail, when visitation is not
possible.
3. Evaluate the intern’s attendance at the internship’ site; as well as class participation,
homework, responsibility, etc. The Internship Facilitator will be using the internship
On-site Supervisor’s evaluations of the interns for this purpose.
4. Receive completed and signed Intern’s Evaluation of Site Form (Appendix H ) from
the students. This form will be retained for future reference and recommendation.
Relay these documents to the Internship Coordinator.
5. Complete and submit the grade roster to the Registrar’s Office, according to policy.
6. Be responsible for all final grading decisions.
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Duties and Responsibilities of the Internship on-si te Supervisor
1. An internship on-site Supervisor should consider the intern as a learning partner
while engaged in professional training.
2. The internship on-site Supervisor should make a commitment to provide the intern
with a comprehensive learning experience.
3. The qualifications and experience of the internship on-site Supervisor is very
important. The Supervisor must have the proper practical experiences and
education to qualify as a tourism or hospitality professional.
4. An internship on-site Supervisor must understand the goals of the International
Tourism and Hospitality Management Internship Program of Universidad del Este,
Ana G. Méndez University System, Florida Campuses.
5. The internship on-site Supervisor is to discuss the evaluative assessment with the
intern before mailing, or e-mailing the evaluation form back to the Internship
Facilitator, and the Internship Coordinator.
6. The on-site Supervisor should complete two evaluations of the intern, by the end of
the internship. The first evaluation is at the end on the third week, and the second at
the end of the internship on week five. These evaluation forms will be placed in the
student's academic file.
Internship Policies and Procedures
1. The student must have a minimum 2.50 (B) grade-point average to enroll in the
internship.
2. The student should be officially registered before reporting to the internship site.
3. An Application for Internship (Appendix A ), and the Intern's Statement of
Responsibility Form (Appendix B ) must be submitted to the Internship Coordinator
no later than two (2) weeks prior to the end of the term preceding the planned
internship.
4. The student may make the initial contact with a potential internship site, regarding
their placement.
5. Coursework would be taken weekly for two (2) hours, during the part of term in
which a student is engaged in the internship.
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6. The University and the internship site must complete any contractual arrangements
in writing. The University and the internship site will retain a copy. (Students should
also retain a copy). See the Contractual Agreement Form in Appendix D .
Internship Log of Experiences
1. Upon completion of the internship, the intern will submit two typewritten copies of the
log of experiences (Appendix I ) along with all of the internship evaluation forms.
Following the evaluation of the internship log of experiences, one of the two
submitted copies will be returned to the intern.
2. The log/journal of experiences should include, preceding the introduction section, a
cover (title page), a table of contents, and references APA style.
3. The Log of Experiences is required in order to receive the final grade for the course.
4. The students should include the Internship Log of Experiences and the Intership
Facilitator will evaluate this paper using Appendix J .
Attendance
1. The intern has the obligation of being on time and having consistent attendance. The
Intern will complete the Attendance Sheet. (Appendix G ).
2. Absences will not be accepted unless the student is sick or a death in the family of a
close relative occurs, or she/he is serving as a juror (Jury Duty). If the student
misses days because of these circumstances, the internship hours must be made
up. The On Site Supervisor and the Internship Facilitator will determine how the
intern will make up the missed time.
3. In the situation of excessive or unjustified absences, the intern could be removed
from the internship on site. Two (2) absences will be considered excessive.
Evaluation of the Internship Experience
1. An evaluation of the intern's performance will be made at the middle and end of the
of the internship experience by the internship on-site Supervisor. The internship on-
site Supervisor will be supplied with the proper internship evaluation forms and all
the documents the site requests from the University. The internship on-site
Supervisor is to discuss the evaluative assessment with the intern before mailing or
e-mailing the evaluation form back to the Internship Coordinator.
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2. The Internship Facilitator will evaluate the intern according to attendance (classroom
and internship site), class participation, class work, final project, etc.
3. The internship shall be graded according to Ana G. Méndez University System,
Florida Campuses grading policies.
a. The standard grading scale is: 100-90 A, 89-80 B, 79-70 C, 69-60 D, 59 or
below F.
b. The final internship grade will be derived from:
i) The internship On-site Supervisor's Evaluation form (two evaluations)
ii) The Internship Facilitator (one evaluation)
iii) Internship Log of experiences
iv) Seminar (Class participation, class work, internship time-sheet, etc.)
4. The final grading decision will rest solely with the Internship Facilitator.
5. A student must obtain an A or B in order to pass the internship course
Intervention guide for problem solving
The following procedures should be followed in the event of conflict or problem:
1. The problem is identified by the on site Supervisor and/or the Internship Facilitator.
2. The on site Supervisor and the Internship Facilitator meet to identify the problem.
3. The on site Supervisor and the Internship Facilitator meet with the intern to clarify
the problem and generate suggestions for its solution. Minutes of the meeting will
be taken and a narrative will be reported to the Internship Coordinator.
4. If the problem persists, a second meeting will take place where one of the following
options will be taken:
a. Reassigning the on site Supervisor
b. Reassigning the internship center
c. Withdrawal and application for the internship to be completed in the
following semester
d. Reasonable accommodation
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Repeating the Internship
1. The application to repeat the internship is initiated with a letter to the Internship
Coordinator.
2. The semester in which the student requests the opportunity to repeat the internship
must be specified, and the letter must be turned in two months before the beginning
of the semester in which the internship is set to take place.
Evaluation
Students in this internship will be evaluated as follows:
Internship Criteria
1. Supervised internship (100 hours) - the student will complete 90 hours of
internship, and 10 hours of class work. The Internship Facilitator should complete
two evaluations of the intern, by the end of the internship. The first evaluation is at
the end on the third week, and the second one at the end of the internship on week
five. These evaluation forms will be placed in the student's academic file. The
evaluation provided by the on site supervisor will have a weight of 50% in the final
evaluation of the intern and the internship facilitator 50%.
2. Evaluations (2) - The student will be evaluated in two occasions by the on site
supervisor and the internship facilitator (Appendix E ). These evaluation forms will
be placed in the student's academic file.
Criterios de práctica % Completed Supervised Internship (100 hours)
25%
First On-site Internship Supervisor Evaluation
25%
Second On-site Internship Supervisor Evaluation
25%
Log of Experiences 25%
TOTAL 100%
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Appendix A
APPLICATION FOR INTERNSHIP
I ____________________________________________, hereby request permission to
(please print or type)
enroll in the International School of Tourism and Hospitality Management Internship
(ITHM 250), for the part of term _____, _____ (year).
I have successfully completed a total of __________ semester hours toward the
fulfillment of the requirements for the BS in International School of Tourism and
Hospitality Management with a major in Hotel Management degree (a minimum of 60 or
more credit hours must be completed to be eligible to participate in the Internship), and I
am currently carrying a _________ grade point average.
_________________________________________
(Intern’s signature)
________________________________________
Internship Coordinator Tourism and Hospitality Management Program
______________________________________
(Date approved)
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TRANSCRIPT
A current transcript from student services will accompany your application. By signing
below you give permission for a transcript to be sent to schools and school districts as
part of your application.
I, ______________________________, Social Security _______________________
authorize the Universidad del Este at Ana G. Mendez University System, Florida
Campuses permission to access my university transcript as part of my application for
my internship.
_________________________________________
(Intern’s signature)
_________________________________________
Date
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Prep. 09-30-05. Prof. Abigail Ríos-Lugo, MPA Rev. 07-31-09 Prof. Abigail Ríos-Parnell, MPA
Appendix B
Intern's Statement of Responsibility Form
I acknowledge receiving a copy of the current International School of Tourism
and Hospitality Management Program's Internship Guideline Manual.
I acknowledge that I will not participate or practice within the internship phase until I
have on file:
1. A properly completed Application for Internship form (Appendix A);
2. A properly completed and signed Intern's Statement of Responsibility Form
(Appendix B);
3. An Internship Site Description (Appendix C);
3. An updated resume; and,
5. A properly completed and signed internship contract (Appendix D).
I acknowledge that I will not report to the site of the internship until I have read
completely the International School of Tourism and Hospitality Management Program's
Internship Guideline Manual and until I have registered for Internship I (ITHM 250).
Also, I agree not to reproduce, alter, or exchange with any other similar program,
institution, or other tourism or hospitality management program any part of the
International School Tourism and Hospitality Management Program's Internship
Guideline Manual without written permission.
During my internship experience, I will keep an up-to-date log of my experiences.
I will attend all meetings and cooperatively participate in all approved activities as
suggested by the on-site Supervisor. I will also attend one time a week for two hours
with the Internship Facilitator.
Upon the conclusion of the Internship I, I will schedule two individual
appointments, one with the on-site Supervisor and the other with my Internship Program
Coordinator. I will convey, to the best of my ability, as much information as possible for
the improvement of the Internship, intern preparation, and the International School of
Tourism and Hospitality Management Program of Universidad del Este, Ana G. Méndez
University System, Florida Campuses.
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I acknowledge that failure to comply completely with the conditions set forth in
this statement of responsibility could result in dismissal from the internship site, thereby
requiring that another internship be completed to fulfill graduation requirements.
__________________________ _____________________________________
(Signature of intern) Internship Coordinator (signature)
___________________________
(Date)
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Appendix C Internship Site Description Form
A. General Information
Student's Name ___________________________________________
Name of Site or Business _________________________________
Address __________________________________________________
City ________________ State ____________ Zip Code ____________
Phone _________________________ Fax ______________________
Web Site _________________________________
On-site Supervisor’s Name _______________________________________
On-site Supervisor’s Position _____________________________________
On-site Supervisor’s E-Mail ______________________________________
B. Internship Site Information
What is the general nature of the business?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Please give a general description of the size of the business or operation, i.e., number
of employees, members, nature of facilities, etc.
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Please give a general description of the duties expected of an intern.
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Please list specific duties that the intern would perform:
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
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Check the seasons during which the site could use an intern:
Fall ______ Winter ______ Spring ______ Summer _____
Is there any reason why a semester included would not work well beginning (a) early
September (b), early January, or (c) mid May?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
C. Remuneration
(While pay is not required for an internship, we do suggest that students be paid a
salary of some sort because they do have expenses, and will often have to select sites
with that in mind.)
Will a salary be paid?
______________________________________________________________________
If so, what will be the approximate salary per hour?
______________________________________________________________________
Are there any fringe benefits for the intern such as meals, lodging, etc.?
______________________________________________________________________
Please list
______________________________________________________________________
Is there a possibility of employment for interns following a successful internship?
______________________________________________________________________
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D. Duties and Responsibilities of the Internship O n-site Supervisor
1. An internship on-site Supervisor should consider the intern as a learning partner
while engaged in professional training.
2. The internship on-site Supervisor should make a commitment to provide the
intern with a comprehensive learning experience.
3. The qualifications and experience of the internship on-site Supervisor are very
important. The Supervisor must have the proper practical experiences and
education to qualify as a tourism or hospitality professional.
4. An internship on-site Supervisor must understand the goals of the International
Tourism and Hospitality Management Internship Program of Ana G. Méndez,
Florida Campuses. Professional excellence requires a commitment.
5. The on-site Supervisor would type a list of the intern's responsibilities on the
company’s letterhead.
6. The internship on-site Supervisor is to discuss the evaluative assessment with
the intern before mailing, or e-mailing the evaluation form back to the Internship
Facilitator, and the Internship Coordinator.
7. Once the internship is completed, the on-site Supervisor should have written two
complete evaluation of the intern. The first one, at the end on the third week, and
the second one at the end of the internship on week five. A copy of the
completed evaluations forms from the internship site at which the internship was
completed shall be placed in the student's academic file.
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Appendix D
Contractual Agreement Form
The International School of Tourism and Hospitality Management of Universidad del
Este of Ana G. Méndez University System, Florida Campuses, and
________________________________________________________________ (site)
affiliated with _________________________________ (intern’s name).
This AGREEMENT will be effective the month of _______________, _________ (year)
between the International School of Tourism and Hospitality Management of Universidad del
Este, Ana G. Méndez University System, Metro Orlando Campus and ___________________
______________________________________(site).
The parties desire to engage the participation of the (site) ________________________
in the internship education of students from Universidad del Este of Ana G. Méndez University
System, Florida Campuses, and thereby to promote excellence in administration and education
and to contribute to the professional growth, development, and competence of the Tourism and
Hospitality Management students.
By agreeing to cooperate in accomplishing these common objectives, the three parties
hope to further mutual understanding and programs of mutual interest.
For the Internship Site:
__________________________________________
(Name On Site Supervisor)
________________________
(Title)
______________________
(Site)
__________________________________________
__________________________________________
(Address)
_____________________________________
(Signature)
_____________________________________
(Date)
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For the International School of Tourism and Hospitality Management, Universidad del Este,
AGMUS, Florida Campuses:
_____________________________________
(Name Executive Director)
_____________________________________
(Signature)
_____________________________________
(Date)
For the Intern:
_____________________________________
(Intern’s name)
_____________________________________
(Intern’s signature)
____________________________________
(Date)
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Appendix E
On-site Supervisor's Evaluation of Intern Form
Intern’s Name____________________ SSN ________________________
Internship Site _______________________________
Name of Supervisor ___________________________
Title/Position _________________________________
Address _______________________________________________________
Telephone ___________________________ Fax _____________________________
E-Mail ______________________________________
Directions : Prior to the completion of the internship experience, please check the rating which
best describes the level of attainment of the intern and complete the statements. Please review
the completed evaluation with the intern prior to submitting the evaluation to the Tourism
Internship Coordinator.
In the evaluation, rate the intern as you would rate a new employee. (Internship is the first step
towards a professional career.) How would you rate this individual as a future professional?
Rating Scale: 5 = Outstanding 4 = Above Average 3 = Average 2 = Needs Improvement 1 = Unacceptable 0 = N/A
Criteria 5 4 3 2 1 N/A
1. Cooperation
a. Functions well with and adjusts to people
b. Willing to accept suggestions and criticism
c. Respects the opinion of others
2. Responsibility
a. Follows tasks through to completion
b. Follows directions and instructions
c. Is punctual
d. Is dependable
e. Demonstrates appropriate attendance
f. Demonstrates awareness of responsibility for the
position
3. Enthusiasm
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a. Eagerly pursues tasks
b. Demonstrates interest in people
c. Initiates tasks without prodding
d. Demonstrates a desire to assist
e. Demonstrates a desire to learn
4. Leadership
a. Demonstrates ability to plan
b. Demonstrates ability to function with assigned groups
c. Attempts to resolve problems independently
d. Conveys ideas clearly
e. Introduces new ideas and approaches
f. Indicates understanding of people (staff, clients, or
customers)
g. Demonstrates imagination and creativity
h. Demonstrates knowledge of programming skills and
techniques
i. Exercises good judgment
5. Emotional Stability/Maturity
a. Demonstrates confidence
b. Is well-poised
c. Exhibits self control
d. Indicates sensitivity for needs of the clients or
customers
e. Demonstrates capability of confronting new situations
6. Physical Qualities
a. Demonstrates appropriate energy
b. Dresses appropriately for setting and activity
7. Social Qualities
a. Establishes good rapport with groups
b. Establishes good rapport with site staff
c. Demonstrates ease in meeting people
d. Demonstrates good character and integrity
e. Maintains a cooperative attitude
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Prep. 09-30-05. Prof. Abigail Ríos-Lugo, MPA Rev. 07-31-09 Prof. Abigail Ríos-Parnell, MPA
The intern is most effective in:
______________________________________________________________________
______________________________________________________________________
The intern requires assistance in:
______________________________________________________________________
______________________________________________________________________
Additional comments and/or recommendations:
______________________________________________________________________
______________________________________________________________________
* Intern's Signature _________________________ Date _____________
Signature of On-site Supervisor __________________ Date _____________
* This signature confirms that I have seen and discussed this evaluation.
When the evaluation is completed, please forward to:
Attn: Internship Facilitator (Name)
Ana G. Méndez University System, Florida Campuses
International School of Tourism and Hospitality Management
P. O. Box 574998
Orlando, FL 32857-4998
ITHM 250 Student teaching handbook: A guide for internship I 23
Prep. 09-30-05. Prof. Abigail Ríos-Lugo, MPA Rev. 07-31-09 Prof. Abigail Ríos-Parnell, MPA
Appendix F
Intern’s Presentation Letter to the On-site Supervi sor
Date Name Position Site’s name Address Mr. or Mrs. Dear : Universidad del Este, Ana G. Méndez University System, Florida Campuses offers a bilingual (Spanish and English) BS in International Tourism Hospitality Management with a major in Hotel Management. In order to complete such a degree, it is a requisite that the students perform 120 practical hours in the related area of concentration as part of the course ITHM 250, Internship I. The students of these programs are insured under the _____________________ with policy number # _______________________. These students also have knowledge of the fact that they will not receive any wages from the employer if their business is used for practical work experience, unless the employers’ wishes to stimulate the student for the work accomplished. We hope to count on your help and cooperation with the future bilingual professionals of the Tourism Industry. In offering an opportunity to a participating student, you are contributing to the education of future youth, which can later on become part of your prestigious business. Anticipated thanks for your cooperation. If there should be any further information needed, please contact me at 407-207-3363. Sincerely, Prof. Coordinator of Tourism Internship Universidad del Este, AGMUS, Metro Orlando Campus
ITHM 250 Student teaching handbook: A guide for internship I 24
Prep. 09-30-05. Prof. Abigail Ríos-Lugo, MPA Rev. 07-31-09 Prof. Abigail Ríos-Parnell, MPA
Appendix G
Intern’s Time Sheet Form
Intern’s Name____________________ SSN ________________________
Internship Site _______________________________
From _______________ To _______________
Month/Day/Year Month/Day/Year
Day time in (am) time out (pm) time in (am) time out (pm) total of
hours
SUNDAY
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
SATURDAY
TOTALOF
HOURS
Intern’s signature____________________
Internship On-site Supervisor’s Signature_______________________________
Date __________________________
Appendix H
ITHM 250 Student teaching handbook: A guide for internship I 25
Prep. 09-30-05. Prof. Abigail Ríos-Lugo, MPA Rev. 07-31-09 Prof. Abigail Ríos-Parnell, MPA
Intern's Evaluation of Site Form
Intern’s Name____________________ SSN ________________________
Internship Site ___________________________
On-site Supervisor __________________________
Instructions : Using the following scale, rate the strengths and weaknesses of the site in terms
of meeting your needs as an intern. Please make comments in spaces provided.
5 = Outstanding; 4 = Above Average; 3 = Average; 2 = Needs Improvement; 1 = Unacceptable;
0 = N/A
Criteria 5 4 3 2 1 0
1. Acceptance of you as a functional member of the staff, willingness to
integrate you into all appropriate levels of management in programs and
projects.
2. Provisions of relevant experiences in administration, supervision, and
leadership.
3. Cooperation of site staff to provide professional growth experiences
through training programs, seminars, and similar activities.
4. Provision of assistance in helping you meet your personal and
professional goals and objectives.
5. Possession of resources essential to the preparation of professionals
(library, equipment, supplies, etc.).
6. Employment of qualified, professional staff with demonstrated capability
to provide competent supervision.
7. Adequate scheduling of conferences with you and ongoing evaluation
of your performance followed up by brief written progress reports.
8. Allowance for relating classroom theory to practical situations.
9. Location in reasonable proximity to campus.
10. Willingness to listen to whatever suggestions or recommendations you
might offer, and willingness to discuss them with you, explain the rationale
for their acceptance or rejection.
ITHM 250 Student teaching handbook: A guide for internship I 26
Prep. 09-30-05. Prof. Abigail Ríos-Lugo, MPA Rev. 07-31-09 Prof. Abigail Ríos-Parnell, MPA
Would you recommend this site to future interns? Why or why not?
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
What were the strongest/weakest parts of this experience? What should be added or deleted?
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
Do you have any additional comments?
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
Final Comments:
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
ITHM 250 Student teaching handbook: A guide for internship I 27
Prep. 09-30-05. Prof. Abigail Ríos-Lugo, MPA Rev. 07-31-09 Prof. Abigail Ríos-Parnell, MPA
Appendix I
Internship Log of Experiences
Upon completion of the internship, the intern will submit two typewritten copies of the
log of experiences along with all of the internship evaluation forms. Following the
evaluation of the internship log of experiences, one of the two submitted copies will be
returned to the intern.
The log/journal of experiences should include, preceding the introduction section, a
cover (title page), a table of contents, and references APA style. The log/journal should
be organized in the following manner:
1. Brief Introduction
a. Site of Internship
b. Job Responsibilities (This should be typed on letterhead from the
internship site.)
2. Organizational Hierarchy of the Internship On-site
3. Time/Duration of the Internship (100 clock hours is the minimum requirement
for three (3) credit hours.
4. Chronicle of Experiences
a. Daily/Weekly Summarization of the Work Experiences
b. Appendix Section for any Special Materials, Handouts, or Gimmick
Samples
5. Summary
c. Brief Summary of the Total Experience, Exposures, and Participation
d. Personal Philosophy Paper (two to three pages). The students should
address the value of tourism and hospitality in society and in the lives
of those served.
7. Intern's Evaluation of the Site
a. Briefly evaluate the site and the on-site Supervisor.
b. Should the School of Tourism and Hospitality Management seek to
place another intern with this site?
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c. What recommendations do you have for the improvement of the
internship phase of the program?
d. Should we strive to prepare our interns in a special manner for this
site?
e. Was the internship a worthwhile expenditure of the time required? If
the answer is no, why or why not?
ITHM 250 Student teaching handbook: A guide for internship I 29
Prep. 09-30-05. Prof. Abigail Ríos-Lugo, MPA Rev. 07-31-09 Prof. Abigail Ríos-Parnell, MPA
Appendix J
RUBRIC TO EVALUATE WRITTEN PAPERS
NAME: _______________________ FINAL GRADE: ________________
TITLE: _______________________ DATE: _________________________
0-NOT OBSERVED 1-DEFICIENT 2-AVERAGE 3-GOOD 4-VERY GOOD 5-EXCELLENT N/A-NOT APPLY
CRITERIA 0 1 2 3 4 5 N/A 1. Identifies purpose, objectives and principal
ideas included in the paper.
2. Presentation of ideas is organized, coherent and can be easily followed.
3. The author demonstrates mastery of the presentation theme or matter, as it properly explains content and does not incur in mistakes.
4. The presentation ideas and arguments are based in sources presented, consulted or discussed in class.
5. The summary of principal points and/or the presentation of conclusions are clear and appropriate.
6. The author presents his point of view in a clear, convincing and well-based manner.
7. The paper demonstrates substance, logic and originality.
LANGUAGE 8. Utilizes appropriate language with grammatical
and syntactical correction.
9. Utilizes precise, correct and appropriate vocabulary.
10. Contains well-constructed sentences and paragraphs that facilitate lecture and comprehension.
Comments:
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
_____________________________________________________________________.
ITHM 250 Student teaching handbook: A guide for internship I 30
Prep. 09-30-05. Prof. Abigail Ríos-Lugo, MPA Rev. 07-31-09 Prof. Abigail Ríos-Parnell, MPA