ITA/ISA Monthly MeetingAugust 22, 2014

Facilitator: Benjamin Garrison Customer Support Manager OIT Support Services

Agenda Items Presenter Time AllottedWorking Smart with Lync: Utilizing Lync video in the office, conference room & classroom

Robert GranadoOIT Academic Technology

20 min

Microsoft BitLocker Administration and Monitoring (MBAM) Service Demo

Harold Meyer OIT Support Services – Managed Solutions

20 min

Office of Information Security Updates: InSight, NAC, and Identify Finder Updates

Lance PritchardOffice of Information Security

20 min

General Updates / Open Discussion Benjamin GarrisonOIT Support Services – Customer Support

15 min

ITA / ISA Meeting Agenda

Attendees: ITA’s, ISA’s and OIT representativesDate and Time: Friday, August 22, 2014 - 2:30pm – 4:00pmLocation: Main Campus Building Bldg. BB 3.04.18 Downtown Campus Frio St. Bldg. FS 2.520 (Remote Site)

 

Lync Beyond the Desktop – Microsoft Lync 2013

Breaking UTSA’s Cultural Habits:

 

There are four areas we can target to increase utilization and leverage Lync

1) Conference Rooms & Office: UTSA departments have frequent meetings that require remote team members to travel

o Move them to Lync for their meetings or webinars

2) Classrooms: Academic Technology receives on average 8 service requests per month for support in a

classroom in relation to a video collaboration connectiono Move these Skype, GotoMeeting, & other desktop sharing UTSA app users to Lync

3) Lecture capture: UTSA faculty frequently create lecture capture supplements using other software in the

home/officeo Move them to Lync to record self meetings – Introduce Lync Recording Manager

4) Mobile: Certain UTSA departments use other avenues to connect to students

o Move them from Skype, Google Hangouts, FaceTime, etc. to Lync

• Make recommendations for building Smart videoconference rooms based on software apps instead of hardware conferencing systems from Polycom, Cisco, & LifeSize

• Incentives for Smart videoconference room over hardware conferencing roomo Most recent equipment cost for Polycom built UTSA videoconference room $26,000 o Most recent equipment cost for Smart videoconference room is $7,500 o Crestron’s out of the box room appliance solution still not cost effectiveo Logitech has a table top HD web cam solution suitable for a medium officeo Hardware conferencing room systems are one-dimensional expensive platforms

In the Conference Room & Office

 

• Encourage faculty to use Lync when bringing in Guest Speakers via a web video call

o We receive 8 OIT Connect tickets a month for tech support in classrooms for Skype

o Demonstrate instead how easy a Lync Video call is to others in lieu of Skype

o Meet with instructors ahead of time to conduct a Lync video call in classroom

• Looking Forward: Encourage faculty to let students join class from remote locations as needed

o Feasible option to open a section for remote students

o Lync Video meetings times can be scheduled on Outlook calendar – a reserved meeting room

In the Classroom – Students, Staff & Faculty

 

• Demonstrate to faculty/staff how a meet now Lync Video RECORDING in the classroom or office can be utilized as a Lecture capture option

o Lync 2013 Recording Manger App can assist in manually uploading mp4 videos to Helix Media Library and post to Blackboard.

o Pilot group of faculty testing this option out as a feasible replacement for standard lecture capture.

o Looking Forward:

o Get students to create their presentations via Lync

o Investigating upgrading or switching our media library to support the increase in media.

Lecture Capture Option 

• Demonstrate to faculty/staff how the Lync Video mobile app can be utilized to connect to students

o Awareness strategy that could benefit the Advising, Registration & Career Office for using the Lync app on mobile devices

o Create a training & best practice guide for end-users

Mobile – Students, Staff & Faculty

 

Questions or Recommendations?

 

Centralizing BitLocker Administration

What is MBAM?

• MBAM is a compliance and monitoring tool

• Stores BitLocker recovery keys in two locations• One key stored in Active Directory• One key stored in MBAM Recovery Database

• Allows users to recover BitLocker key from self-service portal

How does MBAM work?

• System will need MBAM Client installed• MBAM Client will be added to the current Windows image• Currently no planned forced push of MBAM

• System will require the SCCM Client installed• Uses new feature called baseline configuration• Uses hardware inventory scan to determine encryption status

• System will need Group Policy that controls settings of MBAM

MBAM Group Policy Settings

• Allowed to postpone encryption up to seven days

• Will not be able to write to a non-encrypted fixed drive

• MBAM for Windows 7 requires TPM chip enabled

• MBAM for Windows 8.1 works with TPM• If TPM is unavailable Windows 8.1 will allow BitLocker with

password

MBAM Self-Service

• The self-service screen can be accessed at the following link:• http://bambam:8081/selfservice

• To recover a key need at least the first 8 digits on the BitLocker recovery screen

• All Faculty and Staff will have access

• System will log you out after five minutes of inactivity

Questions?

Office of Information Security Updates:

• Encryption Progress

• SAN Courses Available

• Information Security Assessment website:• https://mysecurity.utsa.edu

• NAC (Network Access Control) Implementation Update

• Identity Finder Application Implementation Update

General Updates

• Printer Self-Service GPO Update

• SharePoint 2013 Update• https://utsacloud-my.sharepoint.com/ - Personal sites/OneDrive• https://utsacloud.sharepoint.com/ - Team Sites

• Next ITA / ISA Meeting: Friday, September 12, 2014

• 2nd Friday of the Month

• Also available through Lync

• Time – 2:30 p.m. to 4:00 p.m.

Questions and Answers

Please try our other services!http://oitconnect.utsa.edu

OIT Social Media Sites:

Thank You