IT Mega Trend & Ubiquitous Computing Jeong-Ki Hong HP Korea.

IT Mega Trend & Ubiquitous Computing

Jeong-Ki HongHP Korea

23年 4月 18日 2

Business MegaBusiness Mega Trend requiring agile ITTrend requiring agile IT

IT MegaIT Mega Trend about agile ITTrend about agile IT

What is Ubiquitous ComputingWhat is Ubiquitous Computing

Reference Story of Ubiquitous ComputingReference Story of Ubiquitous Computing

23年 4月 18日 3

Everything Old is New Again

People

Product Process

Old Economy:Productivity across

many functions

New Economy:Knowledge in

specific functions

Old Economy:Product or Service

New Economy:Customer Experience

Old Economy:Efficiency, Speed

New Economy:Agility

23年 4月 18日

2005 - VirtualThe enterprise as an organism

2000 - PhysicalThe enterprise as an organization

• Brick and mortar• Vertical or horizontal

integration• “Black-box” trading-partner

relationships• Supply chain partners

• Click and mortar• Recombinant integration• Collaborative systems• Cyber trading communities

e-commerce c-commerce

Toward C-Commerce

23年 4月 18日 5

manufacturerDistributionChannels

customerssuppliers

suppliers manufacturer customers

suppliers manufacturer customers

Legacy Model: The dominant model in the PC industry

Direct Model: Eliminates the time and cot of 3rd party distribution.

Virtual Integration: Works faster by blurring the traditional boundaries and role in the value chain

The Evolution of a faster business model

23年 4月 18日 6

Manufacturing Excellence( 생산성 / 원가 )

Customer Intimacy ( 고객의 Needs 충족 )

Product Leadership( 첨단제품과 서비스 선점 )

• Manufacturing Excellence 는 세계 최고

수준

• Customer Intimacy 개선 필요

( 전임원 / 부 실장 토론결과 )

2.7

4.3

0

3

5

5

구 경제 : 만들면 팔리던 시대 신 경제 : 고객의 선택시대

구 경제 , 신 경제

가치 경영투명 , 정도 , 책임

가치 경영투명 , 정도 , 책임

기업 문화의식 , 관행 혁신

기업 문화의식 , 관행 혁신

프로세스고객 중심 개편

프로세스고객 중심 개편

정보 시스템베스트 프랙티스

정보 시스템베스트 프랙티스

• 신경제 시대에는 고객충족이 경영의 필수 조건

23年 4月 18日 7





23年 4月 18日 8

Bridges connecting Business and IT

Agile Business & IT Alignment

Customer-centric Business Process

Innovation

Measurable Enterprise Business Performance

BusinessCustomer

IT

23年 4月 18日 9

Return on IT: The Traditional Model

Manage Costs:•Lower operations and

acquisition costs

•Manage fixed costs

Mitigate Risk:

•Ensure security and continuity of business operations

Increase Quality:

•Improve levels of availability and response time

•Extend service levels across the enterprise

23年 4月 18日 10

Return on IT: Business Agility : the added dimension

Manage costs: Mitigate risk:

Increase quality:

Improve agility:• enable the IT environment to

adapt to changing business needs

23年 4月 18日 11

mainframe

centered

technology

and network

focuse

d

business-

driven adaptive

computing

time

incr

easi

ng

bu

sin

ess

ag

ility

mainframe

personal

Internet

client server

adaptive computing– shared, optimized, heterogeneous resources

The industry is moving to a new model of computing

business process management

web services

grid deployment

service-centric management

23年 4月 18日 12

MarketEvent

Business Advantage

MarketEvent

MarketEvent

Proprietary,MonolithicApplicationSuites and Modules

Net-Enabled,ServicesWrappedApplication

SOA andBPM enabled,BusinessProcessFusion

1998–2003: Efficiency

2003–2008: Effectiveness

2008–?: Profitability

CRM ERP II

Business Advantage

Business Advantage

Agility, Adaptability

Business ResponseProcess-Driven

Value Chain

Business ResponseLoosely Coupled

Value Chain

Business ResponseEnterpriseCentricity

Value Chain VisibilityProactive Enterprise

Back Office

Industry App

Reactive Enterprise

Paradigm Shift for Survival

CRM ERP IIBack Office

Industry App

23年 4月 18日 13

CIOs : Preparing Their Departments for Growth

TOP-TEN CIO MANAGEMENT PRIORITIES, 2004

* Improving the quality of IT service delivery

Providing leadership for the board/executive

Tightening security and privacy safeguards

Improving IT governance

Increasing use of IT architecture/standards

Making IS more service oriented

Business continuity planning/readiness

-

1

10

3

14

13

5

-

2

7

-

14

-

8

4

5

6

7

9

10

8

Demonstrating business value of IS/IT

Developing leadership in the IS senior team

Strengthening the IS/business linkage

Ranking

2

8

6

20032002

3

4

1

1

2

3

2004

Selected change in ranking compared with 2003

* New question for 2004

23年 4月 18日 14

CIOs : Technology Priorities

TOP-TEN TECHNOLOGY PRIORITIES, 2004

* Maintaining a standard desktop

* Improving the TCO of IT assets

* IT performance management

Applications integration

IT enabled interbusiness processes

Business Intelligence applications

Storage management and deployment

-

-

-

2

13

7

12

-

-

-

3

14

11

10

4

5

6

7

9

10

8

Ranking

* Developing efficient/flexible infrastructure

* Managing efficient/flexible infrastructure

Security enhancement tools

-

-

1

20032002

-

-

1

1

2

3

2004

Selected change in ranking compared with 2003

* New question for 2004

23年 4月 18日 15

비즈니스 결정과 동시에 IT 대응이 즉각적으로 이루어지는 Business 와 IT 가 완전 동기화된 최고의 단계 실현

BusinessBusiness

Information TechnologyInformation Technology

Vision for Adaptive Enterprise

23年 4月 18日 16

MEA

SU

RE &

ASS

ESS

tim

e, ra

ng

e,

ease

MA

NA

GE &

CO

NTR

OL

asse

ss, advise

, act

Applications

ARCHITECT & INTEGRATE simplify, standardize, modularize,

integrate

Infrastructure

Suppliers Employees Customers

EXTEND & LINK

Business processes

Adaptive Enterprise Reference Model

Darwin Architecture

23年 4月 18日 17

Hot 10 IT Technologies

04/18/23 SK CIO Committee 18

Rep

ort Activate

Deliberate

Assimilate

Formulate

Communicate

Sense

CaptureFilter Track

Implement

Revise

Event BusinessResponse

Awareness Action

Decision

• Reduce delays & error rates

• Information precision and timeliness

• Faster reaction

1.Real-Time Enterprise -- RTE

04/18/23 19

Trough ofDisillusionment

Slope ofEnlightenment

Plateau ofProductivity

TechnologyTrigger

Peak of Inflated

Expectations

Real-timeAnalytics

Web Services

Mass RFID Tagging

WirelessWeb

WirelessLAN

RT Integration brokers

Wireless Messaging

DataWarehouse

Business Process ManagementLanguages

Content Management

Infant Adolescent Mature

Webcasting

Rules Engines

Home Broadband

Automatic text categorisation

Event Mgt.

CommercialGrid Infrastructure

Self-healingInfrastructure

Maturity of RTE Technologies

04/18/23 20

2. Developing Web Services

Business Partner Applets, Appl. Web Browser PDA

SOAP,UDDI, WSDL, ebXML IIOP HTTP HTTP

Firewall

Servlets

Connectors

EJBs

JSP

Legacy system Business Partner

Proprietary Protocol SQL Proprietary Protocol SOAP,UDDI,WSDL,ebXML

Context Repository Databases

ClientTier

Back-endSystems

Web ServiceContainer

04/18/23 21

Noteworthy Points:

• Features vs PBX

• Scalability

• Reliability

• QoS and sharing networks

• Interoperability

VoIP on WAN issues:

• QoS control

• Economics vs carrier trends

• IP variable latency

• Standards and interoperability

3. IP Telephony

04/18/23 22

4. RFID TagSuccessor to Bar Codes:

Can read even covered & while moving

Can scan at distance

Survives water, heat, painting

Price dropping to low levels

Current Applications:

Toll pass systems

Access cards

Retail theft protection

Potential Applications:

Locate common objects

Real-time retail-shelf inventory

Improve manufacturing and supply-chain efficiency

04/18/23 23

Instant Messaging

5. Instant Messaging in the Enterprise

Values:

•Presence service

•Real-time

•Low overhead

Security Concerns:

•Data protection

•Privacy

•Tamper resistance

Other Issues:

•QoS limitations

•Poor integration

•Lost record of decisions

04/18/23 24

Technologies being deployed:

•RFID

•Bluetooth

•Cell phone tower

•GPS

Possible Usage Areas:

•Emergency

•Promotions

•Navigation

•Cyber-overlay

•Smart context

6. Location-Based Services

04/18/23 25

Input Output

Policies:•Definition of IT Service•Service Agreements

•User Class•Business Priorities

•Provisioning•Optimization•Availability

7. Policy-Based Management:The Real-Time Infrastructure

ApplicationService

•Application •Middleware•Databases•Network

04/18/23

8. Utility Computing

•Buy the services of system, not HW/SW

•Separates the “what” from the “how”

•Pricing model tends toward use

Examples: •ASPs

•SSPs

•MSPs

•hosting services

Access them various ways:•Web Services

•Browsers

•Thick Clients

04/18/23 27

Toolkits and Enablers:• Web services and other standards• Corba• Custom approaches, Significant

integration required

Current Applications:• Large computations with limited

data interchange• Partitionable algorithm• Engineering & Scientific research

Universal or Niche?:• Security, economic and QoS issues

remain• Breakthrough performance vs.

cost-efficiency

9. GRID Computing

Application

Owner COwner A Owner B

04/18/23 28

Honey Pots, Application Traces and Forensics

Firewalls

IDS

VA

Gateway AV

Security Platform

In the Cloud

IntrusionPreventionAppliances

Anti-spam

ContentScanning

Sub-100 Mb

Gigabit+

2002 2004 2006

?

?

Policies and Parameters

10. Network Security Technology

Unifi

ed

Managem

ent

04/18/23 29





04/18/23 30

• Link people with information

• Capture information early, never freeze information

• Dynamic real-time collaboration

• Illuminate information shadows

• Flexibility at all times and in all places

Ubiquitous Computing: Key Enabler of Real-Time

Enterprise

04/18/23 31

Ubiquitous Computing: Linking People with

Information

Staff and partners

Partner and supply chain

Informationsystems

Multichannelnot just mobile

Multiple mobile and network types

Multiple mobile paradigms(e.g., messaging, pictures, thin client and thick client)

Provide access to information at all times

and from all places

Make decisions whenever needed

“In touch” means

“in control”

Proactive alerts

04/18/23 32

WiFiCellular WAN

Mobile IP Agent

Bearer

Network

Transport

Session

Mobile IP Stack

SIP

TCP/WTLS

LAN/WAN

GSM/CDMA/WiFi

Data Transm

ission

SS7 Signaling

SS7 Signaling

Network Handoff

EnterpriseBackend

Data

Trans

miss

ion

Data TransmissionInternet

Ubiquitous Scenario: Using Mobile IP

04/18/23 33

Mobile ElectronicCommerce

Messaging

InformationServices

Corporate Extension

PersonalProductivity

There Is No One Killer Application ... Just Killer

Characteristics

Industry Specific

04/18/23 34Maturity

Wireless Web ( Portals/ASP’s)

802.11bP2P Bluetooth

Visibility

Will reach the peak in:

Less than two years

Two to five years

Five to 10 years

Wireless Voice

X

X

Mobile Location Services

Wireless Streaming Video

2G Network Capability

3G Network Capability

Mobile Java/J2ME

Mobile Financial Services

GPRS

WiFi Hotspots

VoIP

WAP

802.11a

X 4G

XIPv6

E911

BREW

Mesh NetworksMMS

Wireless E-mail

SMS

Wireless PDA/Smart phones

BluetoothNetworking

The Wireless Hype Cycle

04/18/23 35

RFID

04/18/23 36

RFID Viewpoint

Maturity

Visibility

RFID

• RFID promises to revolutionize retail

• No one has saved or made a dime yet

04/18/23 37

RFID not ready for prime time, but…

• Much work remains on the three basic hardwarecomponents for RFID systems.

• The five-cent passive RFID tag still does not exist.

Silicon Antenna Assembly Packaging

$0.15 $0.05 Capital/scale-sensitive

Current: At least $0.40

• Tags

• Transceivers/interrogators

• Antennas

04/18/23 38

RFID is more than just tags and readers

RFID-enabled dynamic logistics networks

RFID-centric retail operations

Third-party RFID

inventory

RFID-centric WMS

Mobile RFID inventory

Medical equipment

tagging

Port operations tagging

Passive RFID controls on factory equipment

Returnable assets

Automotive OEM parts

tagging

Military field equipment and supply tagging

Maturity

VisibilityLess than two years

Two to five years

Five to 10 years

More than 10 years

Obsolete before Plateau

Key: Time to Plateau

Active RFID controls on factory equipment Barcode-centric

WMS, manufacturing

and retail

RFID

04/18/23 39

Infrastructure Cost vs Operational Cost

IT costs:architecture,infrastructure, applications

Increasing RFID use

Costsof

datacollection

fixed costs

Operational costs

04/18/23 40

Closed-loop applications,pre-2002

Closed-loop pilots based on open standards

2002-2004

Open-system RFID applications

Using RFID to create new processes and strategies

2004-2007

2007-2012

Scope of solution

Strategicpower

Phase 1 2 3 4

Phase-by-Phase RFID Roadmap

RFID-enabled

RFID-centric

04/18/23 41

Don’t underestimate process change

Process• Determine how RFID-tagged inventory will flow in supply

chain.• Redesign processes for non-line-of-sight reading.• Deal with the physics.• Redesign distribution center and store backroom layouts.

Data• Determine how to use RFID data.• Design for real-time decision-making capability.

People• Redesign roles and responsibilities.

Continuous improvement• Build in benefit-seeking processes.

A Process Change Checklist

04/18/23 42

Focus on enhancing the consumer experience

Customer experiencedimensions

RFIDbenefits

• Right items• Right store• Right time

• Redeploy• Reinvest • Retrain

• Fact-based • ROI-driven • Timely

Betterdecision

data

Inventoryvisibility

Laborsavings

1. In-stock

2. Easy to find

3. Fast checkout

4. Informed staff

5. Product trials

6. Product info.

7. Easy to return

04/18/23 43

Consumers value RFID-enabled benefits

32%

40%

42%

45%

49%

50%

51%

55%

18%

24%

26%

25%

23%

24%

25%

25%

Faster payment

Faster checkout

Shorter checkout lines

Detailed product information

Tracking in-store spending totals

Easier returns

Always in stock

Perishable product protection

% willing to accept RFID tags on products in exchange for...

Source: GartnerG2, January 2004

Left: Very WillingRight: Somewhat Willing

04/18/23 44

Scan-based trading: A case of value-shifting

Traditionaldistribution

Changing inventory ownership

Scan-basedtrading

Retailer Manufacturer

04/18/23 45

Lessons learned from early adopters

In the supply chain:• Think creatively about reader and tag

deployment.• Re-usable tags are the best route to ROI.• Don’t underestimate process changes.

In-store:• Human interaction/error can eliminate

benefits.• Consumer privacy concerns can derail efforts.

04/18/23 46





04/18/23 47

Case Study:Wal-Mart defines much of the

timing

• Only using standards-based technology

• Wants to collaborate with suppliers

Wal-Mart announcement

ePC standards announced

Wal-Mart supplier conference

Supplier enablement implementation begins

Vendors announce concrete solutions

Vendors promise solutions

Wal-Mart finalizes requirements

Suppliers attempt cost rationalization with Wal-Mart—propose some GTIN on barcodes

Wal-Mart compromises and rationalizes requirements

Limited tagging in production environments begins

Suppliers develop and implement win-win business cases with Wal-Mart

2Q03 3Q03 4Q03 2Q041Q04 3Q04 4Q04 1Q05 Beyond

04/18/23 48

• Reduce costs by 5 percent to15 percent

• Lower device costs• Increase communication capability

• Increase sales calls and proposals by two to four per week

• Improve number of stops by 50 percent• Increase related revenue 15 percent

• Increase from 10 per week to 12

Case Study:Wireless ROI Scenario

Warehouse

Mobile Executive

Mobile Sales

In-Store Personnel

Inspectors

• Large, national retailer• Six-month pilot, 55 users

DistributionDistribution

04/18/23 49

Notes taken on paper

Print patientmedical record

HospitalInformation

System

Bedside visit to patient in wards

ManualInput to HIS

Examination Booking

• Few PCs due to lack of room• Delays in inserting patient data• Errors in input, low-quality data • Late input of examination delay

diagnosis and care activities

Problem:

• Reduce circulation of paper documents

• Eliminate the two-step process for patient data registration

• Enable bedside data collection in electronic format

Objectives:

• Wireless extension of the HIS• Mobile handheld for doctors and nurse• Changes to hospital processes concerned

Solution:

Case Study: A Wireless Hospital Information

System

04/18/23 50

Bedside visit to patient in wards

HospitalInformationSystem

Patient data and examination requests in the HIS

• A medicine ward chosen as pilot• Preliminary bedside process analysis• IPAQ devices, Microsoft Pocket PC, Visual

Basic CE, Windows 2000, SQL server 2000, IIS

Approach:

• Short project lead time and quick adoption by end users (six months each);

• High acceptance by end-users, perceived time reduction (at least 15 minutes);

• Limited budget (150,000 euros)• Benefits: one-day reduction in patient stay,

with hospital cost saving (14 percent)

Results:

Examination booking executed

• Extending the existing HIS to wireless• Management commitment• Focus on process improvement, not

technology testing

Critical Success Factors:

Case Study: A Wireless Hospital Information

System

04/18/23 51

• Dependability — fragile technology• Teachers unable to use portable PCs• Students mistreated PDAs

Problem:

• Restructure the project to improve instruction with the available mobile technology

Objectives:

• Focus on few subjects• Handhelds assigned to classrooms• Assess student progress via wireless

feedback and decide

Approach:

• Teachers and students have better support, more focused access

• Collaboration and assessment

Results:

• Focus your resources• One size does not fit all• Remember your end user

Critical Success Factors:

Case Study: Wireless Project in Education

04/18/23 52

Planning and scheduling(Excel spreadsheet)

Issuing of plant maintenance order sheets Order 1

Superviser/DispatcherTechnicianAdministrator

SAP BDE

Business Problem

Supervisor

Engineer

Back-end systemdata entry

Order 3

Order 2

Writing in Excel spreadsheet:time and distance

Creating plant maintenance orders

Case Study: Wesertal, German Utility

Company

04/18/23 53

CreationPM Orders

Planning and Scheduling SAP M

E

SAP ME

SAP

BDE

PM

1

2, 5

3

42. Wireless connectivity (GSM)

1. Symbol devices

3. New SAP mobile licences4. SAP integration with back-

office and change- management experts

Orders (On/Offline)1. Log on2. Synchronize (log off)3. Select4. Report data5. (Log on) replicate

data6. Log off

Provider was Orange

Case Study: Wesertal, New ‘Wireless’

Process

04/18/23 54

Experiences and Challenges

• User issues: most engineers over 45 years old didn’t want to use technology

• Network: difficult to get a mobile carrier to offer data at a suitable price• Development issues: SAP mobile interface wasn’t suitable for selected

devices• Most of the problems involved very minor technical issues

Results

• Accurate data is being received on jobs.• Engineers driving fewer miles (less petrol), increase utilization of

engineers.• Supervisors reallocated to new tasks.

Bottom Line: Training end users to feel that this project is of great strategic benefit to the company is very important.

Case Study: Wesertal, Challenges and

Benefits

04/18/23 55

3

AccountsDepartment

Very expensivehardware

Very expensivefield engineer

goes to companyand fixes problem

1

Help desk

Call field service

department

Dispatch engineer

Very expensive field engineer fills out time-recording sheet

2

4

5

6

Case Study: Global High-Technology

Scenario

04/18/23 56

• Discover, measure and justify mobile projects using BVIT to help you compete, decrease costs and drive revenue.

• Create a mobile strategic plan, but assume technology investments on a tactical 18- to 24-month basis.

• Standardize internally on mobile services, devices and applications, and set policies accordingly for real-time enterprise (RTE).

Recommendations

04/18/23 57

THANK YOU

IT Mega Trend & Ubiquitous Computing Jeong-Ki Hong HP Korea.

Documents

Transcript of IT Mega Trend & Ubiquitous Computing Jeong-Ki Hong HP Korea.