IT Infrastructure Manager ss
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Muhammad Shakeel Siddiqui (IT Infrastructure Manager) +971 50 7636081 | +971 50 9648550 [email protected] | http://ae.linkedin.com/in/shakeeel Synopsis • Over 12 years’ experience in information system, systems engineering, project management, technology evaluation, network administration, implementation and training to end user. Hardware infrastructure proposals, planning and procurement. Network designing, installation and technical skills to improve individual, team and organizational performance. • I have done MCSE, MCSA, MCITP, MCTS and ITIL V3 Certifications. • Handle multiple implementation of managing infrastructures and entire WAN/LAN and have worked on consolidation of servers. • An innovative team player possessing excellent interpersonal, communication, team motivating, people management skills combined with analytical mind-set and problem solving abilities. • Thorough understanding of IT solutions, law firm, travel, tourism, hospitality, finance, foods, retail, super stores and health care industries. • Good experience in disaster recovery plans, business continuity plans, business impact analysis documentation and implementation. • Expertise in network infrastructure design, security, virtualizations, testing and implementation of various client servers, n-tier technologies. • Strong object systems and network development background with extensive experience of leading large scale of network projects. • Excellent attitude, communication and interpersonal skills. Area of Expertise • IT Strategy & IT Policies • IT Projects Management • BES/BIS Management • Budgeting & Expenses Planning • Data Center Management • CRM Management • Vendor & Contract Management • Storage & Backup Management • MAC & Linux Administration • Systems Integration • IT Service Desk Management • DNS, Web, Mail Services Support • DR Solutions • Security Appliances • Migration • Virtualization • Clustering • WAN, VPN & Firewall Management Work Experience IT Infrastructure Manager Fichte & Co Legal October 2012 | Present | Dubai. UAE Role Purpose: • Responsible for installing, maintaining, troubleshooting and tuning central computing systems/data center infrastructure, providing reliable and secure computer services to all users. • Additionally responsible for ensuring proper implementation of systems security and controls in line with the procedures for best resources utilization. Infrastructure Management: • Develops Infrastructure capacity plans to support corporate business and technical applications, in collaboration of respective IT Division staff. • Provides continuous administration and support of IT infrastructure & operations landscape, comprised of servers, storage, backup, remote administration, internet/intranet applications, etc. • Ensure systems availability, integrity, reliability and optimum usability by minimizing risk factors and safeguard IT infrastructure investments. • Implements and provides support of office collaboration applications such as corporate e-mail and messaging system, fax, video conferencing etc. Information Systems, Security & Access Control Solutions: • Plan, tests, evaluates and carries out testing / installation / upgrade of operating systems, application packages, and security management tools for systems and ensure that the implementation is executed according to an agreed plan and time scale. • Implements, in consultation with user departments, logical access controls security to the various systems by ensuring that user get access only to those functions/data required for their operations, in consultation with user departments. • Supervises and controls the provision of technical support to all users in diagnosing faults malfunctions of any of the different operating systems, subsystems and systems infrastructure and determines appropriate corrective actions. • Participates in the implementation and testing of the contingency and disaster recovery plans to ensure continuous availability of the IT systems. • Develops check-point, backup and recovery procedures for use by operation staff, and application development teams. Co-ordinates major recovery operation with users and other IT staff as appropriate. Policies, Systems, Processes & Procedures:
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MuhammadShakeelSiddiqui(ITInfrastructureManager) +971507636081|[email protected]|http://ae.linkedin.com/in/shakeeelSynopsis• Over12years’experienceininformationsystem,systemsengineering,projectmanagement,technologyevaluation,networkadministration,
implementationandtrainingtoenduser.Hardwareinfrastructureproposals,planningandprocurement.Networkdesigning,installationandtechnicalskillstoimproveindividual,teamandorganizationalperformance.
• IhavedoneMCSE,MCSA,MCITP,MCTSandITILV3Certifications.• HandlemultipleimplementationofmanaginginfrastructuresandentireWAN/LANandhaveworkedonconsolidationofservers.• An innovative teamplayer possessing excellent interpersonal, communication, teammotivating, peoplemanagement skills combinedwith
analyticalmind-setandproblemsolvingabilities.• ThoroughunderstandingofITsolutions,lawfirm,travel,tourism,hospitality,finance,foods,retail,superstoresandhealthcareindustries.• Goodexperienceindisasterrecoveryplans,businesscontinuityplans,businessimpactanalysisdocumentationandimplementation.• Expertiseinnetworkinfrastructuredesign,security,virtualizations,testingandimplementationofvariousclientservers,n-tiertechnologies.• Strongobjectsystemsandnetworkdevelopmentbackgroundwithextensiveexperienceofleadinglargescaleofnetworkprojects.• Excellentattitude,communicationandinterpersonalskills. AreaofExpertise• ITStrategy&ITPolicies •ITProjectsManagement •BES/BISManagement• Budgeting&ExpensesPlanning •DataCenterManagement •CRMManagement • Vendor&ContractManagement •Storage&BackupManagement •MAC&LinuxAdministration• SystemsIntegration •ITServiceDeskManagement •DNS,Web,MailServicesSupport• DRSolutions •SecurityAppliances •Migration • Virtualization •Clustering •WAN,VPN&FirewallManagement
WorkExperience ITInfrastructureManager Fichte&CoLegal October2012|Present|Dubai.UAERolePurpose: • Responsible for installing,maintaining, troubleshootingand tuningcentral computingsystems/data center infrastructure,providing reliable
andsecurecomputerservicestoallusers.• Additionallyresponsibleforensuringproperimplementationofsystemssecurityandcontrols inlinewiththeproceduresforbestresources
utilization.InfrastructureManagement:• DevelopsInfrastructurecapacityplanstosupportcorporatebusinessandtechnicalapplications,incollaborationofrespectiveITDivisionstaff.• Providescontinuousadministrationandsupportof IT infrastructure&operations landscape,comprisedofservers,storage,backup,remote
administration,internet/intranetapplications,etc.• Ensuresystemsavailability,integrity,reliabilityandoptimumusabilitybyminimizingriskfactorsandsafeguardITinfrastructureinvestments.• Implementsandprovidessupportofofficecollaborationapplicationssuchascorporatee-mailandmessagingsystem,fax,videoconferencing
etc.InformationSystems,Security&AccessControlSolutions:• Plan, tests,evaluatesandcarriesout testing / installation/upgradeofoperatingsystems,applicationpackages,andsecuritymanagement
toolsforsystemsandensurethattheimplementationisexecutedaccordingtoanagreedplanandtimescale.• Implements, inconsultationwithuserdepartments, logicalaccesscontrolssecurity tothevarioussystemsbyensuringthatusergetaccess
onlytothosefunctions/datarequiredfortheiroperations,inconsultationwithuserdepartments.• Supervises and controls the provision of technical support to all users in diagnosing faultsmalfunctions of any of the different operating
systems,subsystemsandsystemsinfrastructureanddeterminesappropriatecorrectiveactions.• Participates in the implementation and testing of the contingency and disaster recovery plans to ensure continuous availability of the IT
systems.• Developscheck-point,backupandrecoveryprocedures forusebyoperationstaff,andapplicationdevelopment teams.Co-ordinatesmajor
recoveryoperationwithusersandotherITstaffasappropriate.Policies,Systems,Processes&Procedures:
• Directthedevelopmentandestablishmentofappropriatepolicies,procedures,standards,methodsandqualitycontrolforIToperationsandperformance.
• Developsproceduresrequiredtocarryouttheinstallation/upgradeandkeepsthemuptodate.• Worksindependently,guidedbythebroadpolicies&objectives,andmakesdecisionsofmagnituderesponsibility.• Performs tasks/duties in compliance with Company policy, strategy and professional standards and in co-ordination with all concerned
personnel.• Followallrelevantoperationalproceduresandinstructionssothatworkiscarriedoutinacontrolledandconsistentmanner.SystemSupport:• ProvidestechnicalsupportwithintheITDivision,includingduringthesolutiondesignprocessofapplicationsystemsinanalyzingtheimpactof
newrecommendedpackages,applications,etc.regardingsystemandnetworkdesignandperformance.• Monitorssystemsperformancetoidentifyandrectifysystemsbottlenecksandmalfunctions.• Monitorsandtroubleshootsystemshardwareandsoftwareproblemsandensuretheirpromptandsatisfactoryresolution.Budgets&CostControl:• Coordinates the preparation of the department's budget and business Plan and ensures effective control and implementation. Includes
monitoring expenditure against budget through review of monthly expenditure reports and follows up with subordinates to prepareappropriatejustificationsforsignificantbudgetvariances.
SupervisionofSubordinates:• Guide, direct, coach, train, develop and motivate team leaders and department personnel (including developers) to work to their best
potentialanddisplayahighdegreeofcustomerorientation.• Providesworkdirectiontocontractedsystemsengineers,supplier'ssystemsengineers,andotherconsultantsengageintheinstallationsand
supportofsoftware/hardware.ContinuousImprovement:• Stimulatesubordinatesandcontributetotheidentificationofopportunitiesforcontinuousimprovementofinformationtechnologydivision’s
systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction andproductivityimprovement.
• Numberandqualityofimprovementsarelinewithcorporateexpectationsandimplemented.Safety,Health&Environment:• EnsurethatInformationTechnologyunitcomplieswithallrelevantsafety,qualityandenvironmentalmanagementpolicies,proceduresand
controls across all operations and support functionandall projects, toguaranteeemployee safety, legislative compliance,deliveryofhighqualityproducts/serviceandaresponsibleenvironmentalattitude.
• CompliancewithsetHSEstandards.VendorManagement:• Workwithvendorsandconsultantstocoordinatetheweb/portalsystemsrequirementsincludingthequalityofdeliverables,projecttimelines
andcoststoensurethatthesystemsaredeliveredandimplementedinaccordancewiththecontractsandusers’specifications.• Frequent contact with vendors, suppliers, software solutions providers especially Microsoft, ETISALAT, peers in other IT departments to
resolveproblemsandexchangeinformation.Reporting:• Provide regular reportson the relevantactivitiesof theapplicationmaintenance toensure theavailabilityof keydataand information for
effectivedecisionmakingprocessbythemanagement.ITManager LivingroomCommunication August2010|October2012|Dubai.UAE• Disasterrecoveryplanning,businesscontinuityplanning(BCP),documentationandinfrastructureimplementationforthecustomers.• Consultancyprovidestotheusersforthecurrentandnewnetworkinfrastructure,implementationandadministrationofMACsystems.• Projectmanagement for the companies. Focusing on the standards and technologies for enabling systems performance qualities, such as
availability,scalability,recoverability,etc.alsoworkingcloselywiththeteamstosupport,suggestandtroubleshoottheirIssues.• Motivatedteams,applyingresources,budgetplanning.• RFQ&RFPdocumentation.• RnD work on the new products. Network infrastructure documentation, client/server connectivity, application connectivity, databases
transaction and dependencies.Messaging server optimization, increasing performance scenarios, spam & security control tool intro. Riskanalysis,aggressiveapproach24/7workingcapability&trytogive99.99%efforttothecompanyonanystage.
• Manages and provides hardware and softwaremaintenance, training and consultation, and recommendations about future planning anddevelopmentofresources.
• Plan,organize,direct,controlandevaluatetheoperationsofinformationsystemsandelectronicdataprocessing.• Developandimplementpoliciesandproceduresforelectronicdataprocessingandcomputersystemsoperationsanddevelopment.• Manage the system requirements, specifications, costs and timelines Hire andmanage information systems personnel and contractors to
design,develop,implement,operateandadministercomputerandtelecommunicationssoftware,networksandinformationsystems.• ControlthecomputersystemsbudgetsandexpendituresTrainstaffaboutpotentialusesofexistingandnewtechnology.
• Hardwarefirewall&routersadministration,management,security,spamcontrolling(sonicwall).• Maintaincurrentandaccurateinventoryoftechnologyhardware,softwareandresources• Monitorandmaintaintechnologytoensuremaximumaccess.• ManagingandadministrationofSymantecbackupexec/Acronis.
Sr.Engineer,IT WhiteHatsLLC October2008|June2010|Dubai.UAE• Activedirectoryadministrationandmanagementwithcompanypolicies(windows2003and2008server).• AdministrateandmanagingparentchilddomainbetweenUK,DubaiandJeddah.• MACnetworkadministrationandmanagementwithMicrosoftnetwork.• Designedforfuturenetworkandtheirtechnicalreview.• StructurecablingforLAN,PABX&CCTV.• Focusingonthestandardsandtechnologiesforenablingsystemsperformancequalities,suchasavailability,scalability,recoverability,etc.also
workingcloselywithdevelopmentteamstosuggestandtroubleshoottheirissues.• Superviseevents,exhibitionsandallprojects.• Documentationofsystemandnetworkinfrastructure.Determineappropriatelevelsofsecuritycontrolsandsystemmonitoring.• Hardwarefirewalladministrationmanagement&security(SonicWALL,Netgear,D-LinkandNetasq).• Identifiesconfigurationandmaintainingdetailsforusers/servicesneeds,suchasinternetserviceprovision,networkswitching,networksize,
backup,desktop/laptopsstandards.NetworkAdministrator K.SSulimanjiEsmailji&Sons August2003|September2008|Karachi.• Implementedplans,controls,procedures,etc.thatensurethestabilityoftheproductionapplicationsaccordingtoservicelevelsagreedupon
withcustomer.• Activedirectoryadministrationandmanagement(windows2003server).• Administrateandmanagingparentchilddomainbetweenheadofficesandstores.• AdministrateandmanagingPOSandweighingscales.• Makesdailybackupchecksandupdatesonserversandpos.• MonitoringandreviewingtheLAN/WANandPOSsyncstatus.• Actsasfirstpointofcontacttoescalatethroughhelpdesk/servicedesk.• Ensurewebsiteandemailsserverisfunctionallyproperly.• Technicalsupporton(windows2000pro,XP,VistaandLinuxplatforms).• Jobsmanagement(MicrosoftexchangeandMicrosoftISAserver2000,2004).• Ensurewebsiteandemailsserverisfunctionallyproperly.• AdministrateandmanagingIPbasecamerasandDVR.• Administrateandmanagingbiometricattendancesystem.• ImplementandmanageVPNbetweenheadofficeandallstores.Projects&Consulting• LevantCapital,ServerDeploymentDubai,U.A.E
Install&configureMicrosoftwindows2008SBSserverpremiumedition.AD,GPO,folderredirection,diskquota,set.Deploy"ESETenterpriseendpointsolution".Install&configure"Axisnetworkdocumentserver".Configureserverbackupontapedrive.Networkdocumentation.
• TMKMiddleEastFZE,SBS2008ServerDeployment,BIS/ExchangeServerIntegrationDAFZADubai,UAE Install&configurewindows2008SBSserver&BIS,sothatTMK-MEusersarenotonlylimitedtosend/receiveemailsfromtheirworkstationsbuttheycanalsousetheirsmartdevices&outlookwebaccessfeature.ConfigureSonicWALLNSA2400withViewPointreportingsoftwareanduserability toaccesscompany’s file securely fromremote locations.Workedwith“TMKRussia”headoffice IT teamtodeploy“Checkpointedge firewall” for site to siteVPNconnectivity inorder to runTMKCRM&other company customizedapplication.Configure serverbackupontapedrive/IOMEGAnetworkaccessstoragedevicewiththehelpofSymantecbackupexec&novabackupsoftware.
• ACOSystemsFZE,DeploymentofSonicWallCDP&NSA240/TZ210JAFZA Dubai, U.A.ESetup&configureSonicWALLNSA240/TZ210forsitetositeconnectivitybetweenDubaioffice(locatedatJAFZA)&Germanyheadoffice.Install&configureSonicWALLCDP(continuousdataprotectiondevice)fordesktop/laptops&server’sdatabackup.
• DUBAIInternationalPoetryFestivalDubai,U.A.ESetup&manageITinfrastructurefor"Dubaiinternationalpoetryfestival"atMadinatJumeriah-Dubai.
Education• MastersofScienceinInformationTechnology fromPrestonUniversity–Pakistan(2004-2005)• BachelorofInformationTechnology fromAl-KhairUniversity–Pakistan(2001-2003)
CertificationsandTraining:• MCSE-MicrosoftCertifiedSolutionExpert • MCITP–MicrosoftCertifiedITProfessional• MCSA–MicrosoftCertifiedSolutionsAssociate • MCTS-MicrosoftCertifiedTechnologySpecialist• ITILv3Foundation • CCNA,CEH,Linux,VMWare,Firewall• SharePoint2013,MSSQL • SabreTravelInformationNetwork• OneyearDiplomainInformationTechnology • CounterServiceforAirlineandTravelAgency
PersonalDetailsName: MuhammadShakeelSiddiquiDateofBirth: April18th1980Familystatus: 1spouse+3kidsVisaStatus: EmploymentDivinglicense: UAE-PakistanNoticeperiod: 2to4weeksLanguagesknown: English(fluent),Urdu(fluent),Arabic(WorkingKnowledge)
Contactdetails:+971507636081|+971509648550 [email protected]://ae.linkedin.com/in/shakeeelReferences:• SyedShoaibAhmed •AdnanKhanMughal •SmitaNagdevGeneralManager Sr.SystemsEngineer ManagerHumanRecourses GulfTradingFZE AlHosnGas [email protected] [email protected] [email protected]+971508625757 +971503512652 +971501971070
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