ISSIP USERS EXPERIENCE SIG
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Nov 07 , 2012
ISSIP
USER EXPERIENCE
SPECIAL INTEREST GROUPS
(UE -SIG)
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Why a User Experience SIG?
User experience plays a pivotal role in the successful development, deployment, and
utilization of the processes and tools employed in the services industry. Providing a
consistent, multi-vendor services solution to both customers and partners is critical to the
continued growth and maturation of this industry.
Facilitating cooperation among the user experience professionals working within the
services industry in the construction of industry standards will expedite the development of
new services innovations.
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User Experience SIG Objectives
The User Experience SIG (UESIG) is organized and will be operated exclusively for
educational, research, scientific, and technical purposes in support of improving the user
experience of customers, providers, and stake holders in the service industry.
Objects
Support the development and deployment of documentation and guidelines for
best practices in support of new innovations in services science.
Share information and provide advice for the develop of user interface
interaction models, vocabularies, and style guides.
Sponsor conferences, symposia, and workshops in support of collecting and
disseminating this information.
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Scope
Conceptual
Semantic
Syntactic
Lexical
The objects a user interacts with and the tasks they execute against them.
Definition of the objects, their attributes, and the actions (methods) used to interact with them.
The sequence of the inputs and outputs during task execution and the vocabulary used to represent them.
The method that the user interface is delivered to the user
Interaction Models Method for executing the same or similar task(s)
User Interface Style Guides Definition of how user interface components work and how they should be used.
Smartphone Tablet Laptop Workstation
Consumer
Customer
Administrator
Implementer
Support Person
Service consumer
Developer
Provider of service
Manager of service
Service installer
Service support
Service developer
The Methodology
The Deliverables
The Users
Delivery Targets
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UE-SIG Members
Current Members
Don Allen, Ph.D. (Chair)
Cisco Systems
April Slayden Mitchell
HP
Ingrid Lu
Cisco Systems
Jen Huang
Cisco Systems
Future Members
Invite new members
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UE-SIG Deliverables
User Interaction Models
Identify and document common tasks
Define and document interaction models (task flows) for common tasks
Identify and document the vocabulary for common objects and actions
User Interface Style Guides
Develop and document style guides for supported platforms
Workshops
Develop and delivery conference workshops on the use of the interaction models and
style guides