ISSIP BOD Meeting 1st Quarter, FY 2015 April 03, 2015 · 2015 ISSIP and/or its affiliates. All...

1 2015 ISSIP and/or its affiliates. All rights reserved.

ISSIP BOD Meeting

1st Quarter, FY 2015

April 03, 2015

http://www.issip.org/2401-2/ Twitter Hashtag: #ISSIP

2015 ISSIP and/or its affiliates. All rights reserved. 2

ISSIP

Meeting Agenda Opening and Welcome: Jeff Welser, ISSIP President, VP, Lab Director, IBM- Almaden

Launch of ISSIP Speaker Series & Discovery Summits: Yassi Moghaddam (YM), Executive Director, ISSIP

ISSIP Influencing Standards (YM)

Other Events: Haluk Demirkan (HD), Professor, U. of Washington, ISSIP BOD, Chair of Conferences Committee

Ambassadors Briefing, Andrzej Rucisnki , Professor U. of New Hampshire

SIGs and Community of Interest Updates:

Cognitive Systems Institute: Jim Spohrer (JS), ISSIP BOD, Director, Global University Program, Cognitive Institut, IBM

Education & Research: HD & JD, SIG Co-Chair(s)

Service Innovation Framework: Heather Yurko, Senior Manager, Cisco, SIG Chair

SDN SIG: Casimer DeCusatis, Professor, Marist University, IBM, SIG Chair

User Experience: Daniela Sangiorgi, SIG Chair, U. of Lancaster

Open Innovation Coaching Program: YM

Operations Update: YM

Open Discussion: Ask of the Board


ISSIP

Programs in support of ISSIP 2015 Goals and Objectives

1.  ISSIP Service Innovation Business Meetups - Goal: to provide an opportunity for industry leaders to exchange ideas on latest service innovation trends, and network with peers.

2.  Industry-oriented Service Innovation Discovery Summits - Goal: Opportunity to take a deep dive into a business challenge that service innovation can help address.

3.  An annual 1-day industry symposium around a service innovation theme ( IoT, Cloud, Cognitive Computing, Big Data/Analytics, etc. ). This year we are considering an event around IoT services in Q3~ Q4.

4.  A new Standards SIG being formed looking to influence various standard bodies from the perspective of service innovation.

5.  New industry-oriented SIGs - currently SDN and Cognitive Computing being led by IBM; Practical Service Innovation Framework and Service Design led by Cisco.

6.  A formal annual awards program that would publicly recognize and promote exceptional contributions of ISSIP members to service innovation globally.

7.  White papers, books, and other publications based on the above and providing the industry guidance on the the latest services trends.


ISSIP

Welcome New Volunteers! q  Tayfun Keskin – Co-Chair of the ISSIP IoT/IoE

SIG, Assistant Professor, University of Washington, Previously with UT Austin Kraft Foods, Oracle, PhD, UT Austin, McCombs School of Business.

q Christoph Peters – Editor of the ISSIP HICSS 2015 White Paper, Researcher & Ph.D. Candidate at Kassel University, service modularization & service modeling, service science, service engineering, digitization of complex services, business models, design science research, and eHealth.


ISSIP

ISSIP Service Innovation Speakers Series

q  Service Innovation Business Leaders Speaker Series - Goals: to offer ISSIIP members speaking, thought

leadership and networking opportunitis - Format: In person, 2 hours, 12:30-2:30 2nd

Wednesday of each month - All sessions are live streamed and recorded via

WebEx - Kick off – May 2015

- First Speaker - TBD

q  eSpeaker Series - ISSIP Education and Resaerch SIG presentations are

now ISSIP Servcie Innovation Series. - The speaking slots are now open to all SIGs.

- Format: Recorded conference call, Wednesday, 7:30-8:00 am Pacific Time


ISSIP

ISSIP Service Innovation Discovery Summits q Goal: ~ To take a deep dive into a business

challenge that industry-academic collaboration can help address.

q  Format: 2 days working session, invitation only with participation from industry and academi.

q All sessions will result in white paper.

q  First Discovery Summit: June 2-3, 2015 - Topic: “Data Science Meets Customer Experience ”

- In partnership with Consortium for Service Innovation. Many thanks to Greg Oxton Executive Director, CSI and ISSIP Ambassador!

- Sponsor: San Jose State University. Many thanks Professor Stephen Kwan, Associate Dean, SJSU Lucas Graduate School of Business.


ISSIP

ISSIP Influencing Standards

q Short survey sent on Feb 10

q Based on 22 members responses

q Several categories of standards have been identified

q 14 ISSIP members interested in volunteering at least 1 hour a week to support this effort.

q Currently talking to members who have indicated interest in running an ISSIP Standards SIG.

q Call for Volunteer of SIG Chair still open.


ISSIP

Other Conferences and Events Activities

q Workshop: “Prescription for Africa”; goal: to scale medical education in Africa; co-sponsored by Mayo Clinic, ISSIP, and local universities, April 29-30, 2015, Addis Ababa, Ethiopia.

q  ISSIP at 3rd ICServ, Society of Serviciology, San Jose, CA, July 7-9, 2015.

q  ISSIP at 24th Annual Frontiers In Service, July 2015, San Jose, CA, July 9-12

q 6th International Conference on The Human Side of Service Engineering, Las Vegas, NV, July 26-30, 2015.

q  Industry Symposium being scheduled for Q3/Q4 2015

q  ISSIP-NEMODE at UK- House of Commons (Date TBD), "the future of ICT and digital strategy"

ICServ2015 2015 Frontiers

in Service


ISSIP

Cognitive System Institute Speaker Series A New Community of Interest q Launched Nov 2014

q Mission: To augment and scale human expertise

q Chair: Dianne Fodell, Program Director, Global Universities Program, IBM

q Weekly speaker series, Thursday 10:30-11:00 am EST

q 15 calls completed. Repository of presentations: http://cognitive-science.info/community/weekly-update/,

q LinkedIn Group: http://tinyurl.com/keyj7k5

q Call for Volunteers – Sign up or line up Cognitive Computing Speakers, join and participate in LinkedIn Group


ISSIP

Members

ISSIP SIG Education & Research Update

Activities / Communication

ISSIP Newsletter article

Weekly SIG Call (Wed. 7:30am PST)

Presentations at HICSS Conference

@ISSIP

Page on the ISSIP Global Website

2015 Goals and Objectives • At least one paper on issip.org “Innovations with Smart Service Systems: Analytics, Big Data, Cognitive Assistance and Internet of Everything” forthcoming @ CAIS Journal

• 2 sessions @ ISSIP sponsored conferences Knowledge Dissemination • Setup a social system (growth the usage of Linkedin Group & twitter) • Publish presentations Growth • Focus on Scholars and Practitioners • Students

Interconnect • Other SIGS & Chapters

Short term: • Next call (April 8)

Next Steps Launched

Oct 2012

113 members e.g. IBM, Cisco, HP, Salesforce, Mayo Clinic, Tata, DELL, VTT, EAB, Mac, FranklinCovey, Virginia Tech Univ, Reduceor, University of Washington, UC Berkeley, Harvard Univ, San Jose State Univ., Hult Int. School, The University of Melbourne, The University of New Hampshire, Linnaeus University, Zurich University, University of Calabria, University of Technology, Tel Aviv University, Tokyo Institute of Technology, Univ. of Toronto, and many others)

Achievements

Source: Haluk Demirkan, Jim Spohrer

80 evangelist presentations

open data sets – 80+

We like to make time slots available to any COI (Communities of Interests) that are trying to form, or other ISSIP groups.


ISSIP

With Business Express Press for Applied, Concise Books/Booklets Collection Title: Service Systems and Innovations in Business and Society Co-founder & Editors: James C. Spohrer & Haluk Demirkan (on April 2011) The primary readers are professionals, executive development, graduate programs Sale price for ISSIP Members is $5.00 for digital; $20.00 for paperback (60% discount of regular price); and also opportunities to author & publish new booklets COLLECTION http://www.issip.org/learningcenter/booksandcollections/ CALL FOR AUTHORS http://www.issip.org/page_id4114/ 8 books – completed http://www.businessexpertpress.com/taxonomy/term/61 16 books – in-progress - writing New value-added partnerships are forming (in-progress) with Informs Analytics Magazine http://www.analytics-magazine.org/ Informs ORMS Magazine http://www.orms-today.org/ormsmain.shtml A number of articles have been published & presented at academic research & professional outlets by the ISSIP members to Promote Service Innovations For Our Interconnected World.

Knowledge Co-creation & Co-dissemination Value Network


ISSIP

Members

ISSIP SIF SIG Update


ISSIP Partnership on speaker series

Weekly Chapter Call (Tuesday 10.30am EST)

Library of Example Service Innovation Framework Best Practices

Page on the ISSIP Global Website

2015 Goals and Objectives • Co-Host Recurring Speaker Series •  Evangelizing Business Practical Service Frameworks Growth • Leverage Speaker Series Platform • Wider-Use of Social Media (LinkedIn, Twitter?)

Interconnect • Close speaker partnership with Global SIGs • Explore Day-Long industry event with Cisco

Next Steps Launched

April 2014

34 members • Scholars • Practitioners • Graduate students

Cisco IBM Innovation Consultants

University of Wisconsin KIT

University of New Hampshire

HP

Achievements

Chair: Heather Yurko (Cisco)


ISSIP

Members

ISSIP SDN SIG


ISSIP included in OFC 2015 Service Provider Summit, Los Angeles, CA (March 22-26) Plans for Cisco Live, June 2015

Monthly SIG Calls

Workshop for TIERA conference, Arlington, VA (March 27-28)

Workshop for ATMAE annual conference (St. Louis, Nov 19-22, 2014)

2015 Goals and Objectives •  extend SIG visibility, possibly by present at one of the ISSIP- sponsored conferences Growth • Promote education related to SDN and NFV services; assess impact of SDN on services knowledge base • Investigate and strengthen relationship between academia and industry • Support SDN research related to new architectures and service opportunities

Short term: • Last group meeting March 31 Next planned group meeting June

Next Steps Launched

April 2014

10 members • 4 Scholars • 5 Practitioners

Cisco IBM

Marist College City University of N.Y.

Purdue N.C. State

Achievements

Chair: Casimer DeCusatis (Marist College)


ISSIP

Members

ISSIP UESIG


Bi-Weekly SIG Call (Wed. 8:00 AM MST)

2015 Goals and Objectives •  Complete whitepaper and Design for SDL checklist document •  Design for SDL checklist doc for further testing on issip.org •  Submit whitepaper service conference

Interconnect •  Planning for ServDes2016 •  SDIN EU training network

Short term: •  Whitepaper with a more academic focus to be completed by September •  Checklist document to be tested with other ISSIP companies •  Revisit current activities – considering expanding membership •  consider EU research bid

Next Steps Launched

November 2012

7 members • 2 Scholars Lancaster University Singapore University • 5 Practitioners Cisco Systems Inc Frank Partners Kaiser Permanente ISSIP WTInfoTech

Achievements

Chair: Daniela Sangiorgi (Lancaster University)

Service Design and Empathy Whitepaper

Service Design Case Studies & checklist draft


ISSIP

Students Open Innovation Coaching Program Update q  Goal: to promote project-based learning for students

employment readiness

q  Launched: May 2013

q  Total # : 49 ( 27 in 2014, 20 since last quarter)

q  Participating Organizations from a number of univerrsities and our institutional member

q  Challenges:

-  Industry mentors time limited

-  Scaling, more demand than we can currently support

q  Currently Juan Carabalo, IBM, and Florida International University, and Jeff Saperstien, CVC Group, leading an effort to develop a grant proposal to design and develop a scalable student mentoring platform that overcomes the identified challenges.


ISSIP

Individual Membership Update (as of March 29)

Total: 730 Growth: 8% QoQ Average addition per Month: 18

100+ Companies, include: Intuit, Pepsi Co, Salesforce, DePuy Synthes Spine, Rain Bird Corporation, DB Schenker Rail, Data Techno Park, ABeam Consulting, Total Energies, Magnet Systems, Kelly Services, Intel, United Health Group, Detecon, AT&T, ABB, Dupont, John Deere, Samsung, Venafi, Yahoo, Dell, Fujitsu, Microsoft, Amazon, Ciena, Microsoft, Dell, EMC, Tata, Xerox, Capgemini, BT, Deloitte, Deutsche Bank, SAP, PT Telecom, Waggener Edstrom, Activo Bank, Toyota, IBM, Cisco, HP, and more… 150+ Academic & Research Centers, include: NorthWestern, Dartmouth, Abu Dhabi University, National U. of Malaysia, Wroclaw U of Technology, Michigan State University, Linnaeus University, U. of Washington, SJSU, Virginia Tech, U. of New Hampshire, UC Berkeley, Hult, KSRI, UC Santa Cruz, UC Merced, UCLA, Santa Clara U, Harvard, MIT, Imperial,, National U of Singapore, Stanford, Purdue University, U of Salerno, U of Coimbra, U of Porto, Bentley, U of San Francisco, U of Melbourne, Tokyo Institute of Technology, & more…

Others include: UNDP, Consortium for Service Innovation, Mayo Clinic, Global Tech Women, NSF, National Research Council of Thailand, Lumina Foundation, Madison Elementary School District, Ministry of Health, Município de Ponte de Lima, National Science and Technology Development Agency, Thailand, Open Health Systems Laboratory (OHSL), Prime, Public Agenda , Swedish Agency for Growth, The Education Advisory Board, California Health Corp, Blood Systems, and more…

40+ Countries, include: USA, United Arab Emirates, UK, Thailand, Taiwan, Switzerland, Sweden, Spain, South Africa, Singapore, Romania, Portugal, Poland, Nigeria, New Zealand, Netherlands, Mexico, Malaysia, Macedonia, Lithuania, Kuwait, Korea, Japan, Italy, Israel, Ireland, Indonesia, India, Germany, France, Finland, Egypt, Denmark, China, Chile, Canada, Brazil, Belgium, Australia

Academic/Research

Center 43% Company

49%

Others 8%

% Members per Organization Type


ISSIP

Institutional Members Update

Curious how your company could

join ISSIP?

Contact [email protected]

q  Started dialogue with Symantec

q  Planning to invite pipeline contacts to the upcoming Discovery Summit and Speaker Series as a way to re-engage.

q  Existing Pipeline: • Symantec, Carnegie Mellon U, Philips, AT&T, Samsung,

Salesforce, CA Technologies, GE, Teradata, Lowe’s, Total Energies USA, Detecon (Deutsch Telecom), Oracle, John Deere, Dupont, EMC, Yahoo, Fujitus, NetApp, SAP, Xerox, Agilent, Citi Group, Intel, Autodesk, Northrup Grumman, Tata Consulting, Boeing, Corning, Dell, Qualcomm, Dow Chemical, Nielsen, Applied Materials, and others.

q  Asking the Board to help: - move things forward with compnaies in the pipeline.

- connect ISSIP with others companies.


ISSIP

Recognition for Donating to ISSIP

q Jim Spohrer, Director, IBM, ISSIP BOD Member, Co-Editor of the BEP Book Series on Servcie Innovation - All proceeds earned from BEP book

series and publication of Magazine of Information Processing Society of Japan

q Haluk Demirkan, Professor, Washington University, ISSIP BOD Member - Proceeds of publication of Magazine of

IPSJ


ISSIP

Recognizing ISSIP Digital Design and Content Team

Saule Simontyte, ISSIP Newsletter Editor, Chair of ISSIP Content Planning Committee, Leading the program management of the new ISSIP website, while improving the quantity and quality of current site.

Antonio Padavo, Vice Chair of the ISSIP Membership Committee, and Digital design team

Mike Wang, ISSIP Digital Design and UI/UX, SAP, Senior UX/I Specialist. Continued contributions all ISSIP digital design and UI/UX efforts.


ISSIP

Financials q  As of 12/31/2014

Total Balance~ $87,579

¨  As of 4/1/2015

Total Balance~ $105,210

YTD Total Rev ~ $37,800

YTD Total Expenses: $20,169

¨  Receivables (2015): ~$34,000

¨  Operating Expenses total 2014 - YTD -  Salaries ~ $12,498 -  Conferences, sponsorships, and

Miscellaneous ~ $6170 -  Web development - $1500 -  Total ~ $20,168

¨  Pro Forma for FY2015

n  Estimated Income: ~$95,000, Plus 4~6 institutional memberships and sponsorships

n  Salaries - $50,000

n  Consulting & Operations (tools, licensing, web, etc. ) - $5,000 - $15,000

n  Travel and Miscellaneous $5,000- $10,000

n  Awards - $2,000-$5,000

ISSIP BOD Meeting 1st Quarter, FY 2015 April 03, 2015 · 2015 ISSIP and/or its affiliates. All...

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Transcript of ISSIP BOD Meeting 1st Quarter, FY 2015 April 03, 2015 · 2015 ISSIP and/or its affiliates. All...