ISO 21001 –Educational Organization Management Systems

Fawzieh Makkawi

TAZKIAH Director

Learning & Development

Consultant

SDG 4 Teacher Conference (Arab States)

Quality and Innovation in Teacher

Professional Development:

Issues and Challenges

4-5 Dec 2017

Beirut, UNESCO Office in Beirut Venue

Forward – Preparing an ISO standard

ISO (the International Organization for Standardization) is a worldwide

federation of national standards bodies (ISO member bodies).

The work of preparing International Standards is normally carried out through

ISO technical committees.

Each member body interested in a subject for which a technical committee has

been established has the right to be represented on that committee.

International organizations, governmental and non-governmental, in liaison with

ISO, also take part in the work. ISO collaborates closely with the International

Electrotechnical Commission (IEC) on all matters of electrotechnical

standardization.

More about ISO:

PORTO Nov. 2013 – ISO/TC 176 Meeting

• In this meeting, WG5 was terminated

and

• the establishment of project committee PC288 was announced.

How it worksInternational Standards are drafted in accordance with

the rules given in the ISO/IEC Directives, Part 2.

The main task of technical committees is to prepare

International Standards. Draft International Standards

adopted by the technical committees are circulated to

the member bodies for voting. Publication as an

International Standard requires approval by at least 75

% of the member bodies casting a vote.

ISO 21001 was prepared by Project Committee ISO

PC288, Educational Organization Management

Systems, Working Group WG1.

ISO / PC 288 Membershttps://www.iso.org/committee/4960304.html?view=participation

Participating Members (43) Observing Members (15)

ISO 21001 Participating Countries1. Armenia (SARM)

2. Australia (SA)

3. Austria (ASI)

4. Bangladesh (BSTI)

5. Barbados (BNSI)

6. Botswana (BOBS)

7. Brazil (ABNT)

8. Bulgaria (BDS)

9. Canada (SCC)

10. Chile (INN)

11. China (SAC)

12. Colombia (ICONTEC)

13. Cyprus (CYS)

14. Ecuador (INEN)

15. Finland (SFS)

16. France (AFNOR)

17. Germany (DIN)

18. India (BIS)

19. Japan (JISC)

20. Kenya (KEBS)

21. Korea, Republic of (KATS)

22. Lebanon (LIBNOR)

23. Luxembourg (ILNAS)

24. Malta (MCCAA)

25. Mauritius (MSB)

26. Mexico (DGN)

27. Netherlands (NEN)

28. Oman (DGSM)

29. Pakistan (PSQCA)

30. Panama (COPANIT)

31. Peru (INACAL)

32. Portugal (IPQ)

33. Romania (ASRO)

34. Russian Federation (GOSTR)

35. Rwanda (RSB)

36. Serbia (ISS)

37. Singapore (SPRING SG)

38. Slovenia (SIST)

39. Spain (AENOR)

40. Sweden (SIS)

41. Thailand (TISI)

42. United Kingdom (BSI)

43. Uruguay (UNIT)

+15

Observer

Members

125 ISO PC 288 membersFrom Lebanon:

1.Mohamad Chamas

2.AbdelWahhabKharboutly

3.Anastasia ElAya

4.Fawzieh Makkawi

5.Mohammad Fawaz

6.Rafic Younes

7.Rami Chidiac

8.Vincent ElMazraani

2

3

4

5

7

Sandra

The Convenor

ISO 21001 last meeting in Lebanon – July 2017

ISO 21001 Briefing Note

What is ISO 21001?ISO 21001 provides a common management tool for organizations

providing educational products and services capable of meeting

learner and other customer requirements and needs.

It is a stand-alone management system standard, based on the ISO 9001

(without being a sector application), and aligned with other

management system standards through the application of the High

Level Structure.

ISO 21001 focuses on the specific interaction between an educational

organization, the learner, customers and other relevant interested

parties.

Who would be interested in ISO 21001?

ISO 21001 specifies requirements for an EducationalOrganization Managements System (EOMS) when such anorganization :

a) needs to demonstrate its ability to consistently provide,share and facilitate the construction of knowledge tolearners conforming with applicable statutory andregulatory requirements

b) aims to enhance satisfaction of learners, othercustomers, and personnel through the effectiveapplication of its EOMS, including processes forimprovement of the system

To whom does this standard apply?

All requirements of ISO 21001 are generic and intended

to be applicable to all educational organizations that

provide, share and facilitate the construction of

knowledge to learners through teaching, training or

research, regardless of type, size and product and service

provided. The standard therefore applies to the

management system of any organization which utilizes a

curriculum to provide, share and transfer knowledge.

Who can benefit from ISO 21001?Although learners and educational organizations worldwide are the mainbeneficiaries from this new management system standard, allstakeholders (everyone) will benefit from the output of standardizedmanagement systems in educational organizations.

Examples of educational organizations include pre-school, primary,elementary, middle schools, high schools, colleges, universities, adulteducation, vocational education and training, tutoring or coaching centers,training organizations, education/training departments and consultants.Another distinction exists in the funding source including public (subsidized),private (commercial), self-sufficient (internally generated revenue), and notfor profit (sponsored) interested parties involved in determiningrequirements will benefit from this International Standard (teachers,parents, Government, NGOs, trade unions, etc.).

Potential benefits of ISO 21001The potential benefits to an organization of implementing an EOMS based on this international standard are:

a) better alignment of educational mission, vision, objectives and action plans;

b) inclusive and equitable quality education for all;

c) promotion of self-learning and lifelong learning opportunities;

d) more personalized learning and effective response to special educational needs

e) consistent processes and evaluation tools to demonstrate and increase effectiveness and efficiency;

Potential benefits of ISO 21001 – Cont.

f) increased credibility of the educational organization;

g) recognized means to enable organizations to demonstrate commitment to education management practices in the most effective manner;

h) a model for improvement;

i) harmonization of national standards within an international framework;

j) widened participation of interested parties;

k) stimulation of excellence and innovation.

ISO 21001 Principles1. Focus on Learners and Other Beneficiaries - التركيز على

-المتعلمين والمستفيدين اآلخرين

2. ...

3. Engagement of People – مشاركة الناس

4. ...

5. Improvement - تحسين

6. ...

ISO 21001 Principles – Cont.

7. ...

8. Social Responsibility – المسؤولية االجتماعية

9. Accessibility and Equity – إمكانية الوصول واإلنصاف

10. …

11. …

Focus on Learners and Other Beneficiaries –

-التركيز على المتعلمين والمستفيدين اآلخرين

Key Benefits

• …

• increased ability to respond to demands of interested parties;

• ...

• …

• …

• improved acquisition and development of competences;

• …

• enhanced learner personal development, initiatives and creativity.

Focus on Learners and Other Beneficiaries

Possible Actions

• …

• …

• …

• create an institutional curricular policy that emphasizes active-learning;

• …

• train staff in learning centered learning;

• …

Learning Centered Learning

Engagement of People

Engagement of PeopleSome potential key benefits are:

• improved understanding of the organization’s objectives by people in the organization and

• …

• …

• enhanced personal development, initiatives and creativity;

• …

• …

• …

Improvement

Social Responsibility

Thank you … Fawzieh Makkawi

TAZKIAH DirectorLearning and Development Consultant

Fawzieh.Makkawi@live.com

009613304785