Education and Quality - Myanmar Standards | National ... · QMS Trainer ‐Myanmar Engineering...
Transcript of Education and Quality - Myanmar Standards | National ... · QMS Trainer ‐Myanmar Engineering...
Education and QualityISO 21001:2018 Management systems for educational
organizationsorganizations
Dr. Tin LattQMS Trainer ‐Myanmar Engineering Society
14 October 2018 (Sunday) ‐World Standard Day
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What is ISO 21001:2018?
ISO 21001:2018 specifies requirements of a management system for educational organizations (EOMS) when such an
i tiorganization:
d d i bili h i i i d• needs to demonstrate its ability to support the acquisition and
development of competence through teaching, learning or research;
• aims to enhance satisfaction of learners, other beneficiaries and staff
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Key Differences
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ISO 21001 developmentISO 21001 development
2018 May
2017 Q3
2016 Q42015Sept
2014Sept 2013 May
•Final Release
Q3
•Draft Publication
Q4
• CD & DIS ballot
• Working Groups
2014
• 1st meeting of PC 288
2013
• Concept agreement PublicationGroups
meetingsof PC 288agreement
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Purpose of ISO 21001
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Principles of ISO 21001No PrincipleNo. Principle
#P1 focusonlearnersandotherbeneficiaries#P2 visionaryleadershipy p#P3 engagementofpeople#P4 processapproach#P5 improvement#P6 evidence‐baseddecisions#P7 relationship management#P7 relationshipmanagement#P8 socialresponsibility#P9 accessibilityandequityy q y#P10 ethicalconductineducation#P11 datasecurityandprotection
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Structure: ISO 21001:2018
0 Introduction1 Scope2 Normative references3 Terms and definitions4 Context of organization5 Leadership6 Planning6 Planning7 Support8 Operation8 Operation9 Performance evaluation10 Improvement
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ISO 9001:2015 QMS FrameworkFramework
EOMS- Framework of ISO 21001
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EOMS Strategy
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Assessment of the Educational effectiveness process
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Classification of Interested Parties
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Process, Measure and Tool in EOMSSS
providing adequate resources;scheduling, designing, managing d l ti re
dropout rate; literacy rate; graduation rate , Job placement rateLearner and Befn satisfaction; ols cost analysis;satisfaction surveys;
ROCES and evaluating courses;
evaluation of staff performance, learners' performance;continuing professional development of staff;
Measu
Learner and Befn. satisfaction;length of programme;Overall level of qualification of staff;publication and research output of staff;
b f h f
Too suggestion schemes;
complaint and appeal systems;impact evaluation;statistical data analysis;
P security, health and safety compliance;publication of educational materialsresponding to feedback queries
M number of hours of continuing professional development;No. of accredited programs;number of complaints;assessment pass rate;
focus groups;self‐assessment;peer assessment;boards and committees to analyse performanceresponding to feedback, queries
and complaints from interested parties;complaints appeals and anti‐discrimination;i f ti ll ti d l i
ratio of administrative to research to teaching staff;overall inward investment (by source);degree of achievement of learning outcomes.
performance;SWOT;brainstorming;quality methodologies (e.g. TQM, Lean Six Sigma, Kaizen).information collection and analysis Lean Six Sigma, Kaizen).
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Benefits of ISO 21001
• Commitment to education management practices in the most effective manner
• Provides a model for improvement• Provides a model for improvement
• Harmonization of national standards within an international framework
• Widened participation of interested parties
• Stimulation of excellence and innovation
• Helping educational organizations deliver quality in today’s challenging educational environment
• Offering guidelines to help organizations meet requirements of learners and other customers
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THANK YOUTHANK YOUTHANK YOUTHANK YOU
Ref: ISO 21001 (2018), Educational organizations —Management systems for educational organizations —Requirements with guidance for use g q gavailable at www.iso.org
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