FLOOR JOCKEY Combine the Best of Queue Management

with Personalized Service

Provide quick service transactions reducing the transaction load on service representatives

Captivate your customers with on-demand product videos

Understand the customer betterwith customer profiling tools

Floor Jockey helps you monetize the customer wait times and personalize the selling experience. Multi-functional retail tablet can engage your customers with on-demand product videos. Understand and anticipate the customer needs better through customer profiling surveys. You can also migrate quick service transactions such as statement printing and form downloads to the lobby level, thus reducing load on teller transactions.

IserveKiosks

From Banking to Telecom

e-Governance to Retail

...and everything in between...

OptiQ Alert PackOptiQ is infused with real-time analytics and can be configured to setoff alerts the moment threshold parameters are breached. The advanced version can connect to an IP camera and give a complete view of the floor, thus giving better control to the management. Alerts can be real-time screen pop-ups, mails and SMS.

UX DesignerOptiQ UX designer allows users to create a compelling user experience. Users are not bound by any creative limitations. With UX Designer, you can create your own distinctive identity. UX designer helps you to stand apart from the crowd with its stunning animation sequences and unlimited color palettes.

Turn Tellers into SellersIntegrating OptiQ with CRM systems presents an opportunity to profile customers and feed real-time data to counter staff for up-sell and cross-sell opportunities. Moreover, a lead referral system monitors the progress of the service representatives through a performance dashboard.

OptiQ customer service module has a zero footprint installation and can handle ticket serving, re-direction, pause and resume function along with no shows.

OptiQ’s integrated digital signage display units can be fully customized including colors, fonts and videos. Networked LCD displays the called ticket number with targeted exposure of digital media content.

OptiQ FloorViewOptiQ’s real-time FloorView provides the supervisor the latest waiting status of every customer including - how long they have been waiting and for what service? The individual performance of each employee and their deviation from predefined baselines are alerted instantly. FloorView acts as a decision support system to optimize the counter to service mix.

Gold Vending MachineThe Gold Vending Machine (GVM) demonstrates our superior engineering capabilities. It is the only kiosk in the world, capable of handling 36 different product permutations including gold coins, pendants and jewelry. Equipped with cash acceptors and card reader, the kiosk has been a huge success with the younger generation for its ease of use and proven ability to provide fast and flawless high volume transactions.

Now Buy Gold at the

Touch of a Fingertip

OptiQ Components

OptiQ Accessories

OptiQ Dashboard and Reporting

Why just see the data when you can seize the opportunities? The reporting server consolidates data from all branches and provides detailed service-level analysis, employee efficiency and customer footfall analysis across all branches. OptiQ condenses the entire operations from your branch into the One Page Crosstab report, enabling easy identification of elements that hamper your operations. The OptiQ dashboard gives a 360-degree graphical view on every performance parameter. It shows service and footfall trends across branches, efficiency levels among employees and a complete score card of individual branch.

InstaView

InstaView is the real-time view of each branch arranged in a flip style chart, wherein key service metrics for each branch including number of active counters, waiting customers, service times, wait times and employee efficiency are displayed in a single slide.

Entry

OptiQ's main display screen educates waiting customers by displaying integrated digital signage along with ticket information. Additionally, animated widgets provide service-wise waiting information.

Customers select desired services using the touchscreen interface, with an option to identify themselves with a card swipe. They are then presented with a ticket. The ticket has an alphanumeric number with personalized greeting.

Iserve - Service Without the Wait We lead the industry in design and installation of some of the most complex self-service kiosks. Integrating cutting-edge Printed Circuit Board (PCB) designs with superior engineering skills and mass manufacturing capabilities.

We offer the most comprehensive range of self-service terminals from cash and cheque deposit systems to self-service dispensing mechanisms. Our team of system designers and engineers are adept at handling complex peripherals including biometric devices, wide range of sensors and precision-driven dispensing mechanisms, reiterating the promise of round-the-clock service.

We offer the broadest skill sets to handle our customers’ unique requirements, while offering the shortest turnaround time in the industry. Translating our customers’ idea into product that not only provide unmatched reliability but also exceptional customer experience.

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Workflow Optimization and Quality of Service Increase Operational Efficiency and EmployeeProductivity

OptiQ maps key employee interaction events such as critical service metrics including service times and wait times to real-time dashboards. OptiQ's real-time FloorView gives up-to-the-minute waiting status of every customer type, such as - how long they have been waiting and for what services? The individual performance of each employee and their deviation from predefined baselines are alerted instantly. The dashboard enables the floor manager to add or reduce services across counters leading to improved workflow optimization and consistent service quality.

OptiQ's built-in 'Raise the Performance Bar' allows management to define service benchmarks for each type of service. Every transaction is compared to an accepted baseline on the teller counter screen. This continuous, real-time monitoring of service quality encourages service representatives to either improve or match the accepted benchmarks, thereby, increasing operational efficiency across the enterprise.

Aurionpro's OptiQ is a complete customer experience platform, designed to set you apart from your competitors. OptiQ infuses real-time branch analytics and dynamic customer intelligence, while providing visibility, insight and answers to streamline customer information.

Reduction in service time

45%Increase in sales

18%Reduction in wait time

81%Increase in productivity

72% 100%Increase incustomer satisfaction

SIM Card DispensingSIM Card Dispensing

Cash & Cheque Cash & Cheque

Deposit AutomationDeposit Automation

Bill PaymentBill PaymentVideo BankingVideo Banking

Personal Teller Machine

Video banking offers Bank a cost-effective alternative to opening a branch by providing convenience of self-service, while maintaining personal touch with their customers. The entire bank can be remotely run from a data center.

The best of self-service with the best of video banking.

Discover the largest array of self-service terminals

Check-In KioskCheck-In Kiosk

Internet BankingInternet Banking

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Prioritize VIP Customers and Redirect them to your Best Salesman

Turn Tellers into Sellers Unleash the Power of Adaptive Digital Signage

By identifying customers through card-based swipes, VIP customers can be accorded higher priority in the queues. This increases customer retention leading to better customer loyalty. The VIP customers can be redirected to the best salesman inside a branch increas-ing the probability of cross and up-sell across the counter.

Integrating CRM with OptiQ enable tellers to better understand the profile of your customer. This helps them anticipate customer needs while creating possibilities for cross-selling and up-selling your new products. A separate referral/reward points accumulator keeps track of all leads generated by the employees.

OptiQ's dynamic customer intelligence feature triggers marketing promotions that matches the profile of waiting customers, increase customer awareness and generate higher revenues.

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Check-In KioskCheck-In KioskFood Ordering KioskFood Ordering Kiosk

Vandal resistant keyboard

Smart/MSR card reader

MICR cheque reader, endorsing mechanism

Cameras

Laser/Receipt printer

Single/Multiple note cash acceptor

Dispensing mechanism

EMV compliant pin pads

Kiosk Peripherals

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ThinkThinkBeyond...QueueManagement

How Do You

Transform Good

Sales into Great

Ones?

Ensure the

Right Customer

Meets the Right

Employee?

Improve

Productivity and

Fine-tune

Efficiency?

...Think OptiQ

Bill PaymentAccount Opening & Personalised Card IssuanceVirtual Teller Machine

Put the hotel at your customers' finger-tips and let your front-line service staff refocus on value-added guest interac-tions

Provide guests with fast seamless transit through your hotel. Enable guests to check-in, manage loyalty points and even receive room keys

Provide consolidated billing state-ments with quick links to hotel facilities and restaurants

Add on peripherals can include pass-port scanners, driving license scan-ner, bar code scanners and cash/card based payment options

Our healthcare kiosks demonstrate proven benefits for both the healthcare provider and the patient. By automating processes like patient registration, payments options, reports collection a significant part of the front office applications can be migrated enabling the hospital staff to concentrate on core activities.

Automate the patient check in process including payments

Visitor management services

Way finding applications

Appointment scheduling

Hospital Directory services

HR kiosks are ideal to gain access to employees with limited PC access or experience. It eliminates theunnecessary paperwork and one-on-one personnel consultations, allowing HR staff to concentrate on core tasks.

Offer employees option to view pay slips, leave records and overtime dues

24x7 access to HR information increas-es convenience for employee

Saves paper, distribution and administration costs

Factory floor HR kiosks act as a virtual assistant for employee training, sched-uling and other managerial functions

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Our Customer Experience solutions empower companies to optimize their business while driving revenues and increasing

productivity. They establish an instant connect with the customer to seamlessly deliver an Aurionpro Customer Experience, the

process of strategically managing a customers' entire experience within your organization.

80% of

customers think they

deliver superior customer

experiences...

Only 8% of their

customers actually agree

Aurionpro Customer Experience

Experia Insight

Iserve

Floor Jockey

OptiQ

- Inform and Educate Customers

- Enhance Customer Experience

- Streamline Queues

- Monitor key Services/Productivity

Metrics with real-time analytics

- Provide differentiated services to

high networth customers

- Customer profiling

- Migrate teller transactions to the lobby

- Personalised selling

- Migrate Routine Transactions to

the Self-Service channel

- Provide 24x7 services

- Increased customer convenience

- Customer Feedback

- Capture Voice of the Customer

- Minimize Customer Defection

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Engage your audience with state-of-the-art multi-touch contents and high-definition image quality

Interactive Multitouch Table

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E-Government kiosksAurionpro kiosks are ideal for government institutions planning to implement self-service solutions. With a host of payment options including cash, card and cheques, the kiosk can be integrated with numerous biometric options such as iris scanners, smart card and finger print readers. The kiosks can help reduce government service load and benefit citizens in the following ways:

With secure means of authentication, the kiosks become a 24x7 gateway to several government to citizen initiatives

24x7 convenience to citizens

Migrate transactions from printing licenses to permits

Visa applications

Traffic fine payments thus reducing the workload on the government officers

Any retail branch whether a bank or a telecom store or even a Government to citizen center is the first touchpoint for your

customers…While in the last decade organizations focused on providing customer service the rules of the game have

changed...perhaps forever…Services today are commoditised…what you offer is offered by your competitors perhaps

at better terms. Why should customers still do business with your Organization…More than anything else the

reason is Customer Experience.

ACE Framework

XML, WEB Services or Proprietary

Protocols

Our industry expertise and investment in customer facing technologies provides a foundation for leadership in application design, development, implementation and management.Our in-depth understanding of business processes and customer facing technologies uniquely

qualifies us to work with clients who wish to leverage industry best practices in customer facing technologies. Our global experience gives us a unique insight into the cultural, technical and environmental issues in a project enabling us to respond faster to the needs of the customer. The end result is a product that weaves a rich tapestry of stunning interfaces driven by robust transaction technologies.

With more than 10,000 plus terminals for global customers across a wide range of industry verticals we are just the right size to handle your requirements. Large enough to manufacture close to 5000 terminals a year yet small enough to pay close attention

Right SizeManufacturing

to our customers’ individual expectations.

Our customers can pick and choose from our huge portfolio of models with an option to customize it to their special requirements. Our capabilities include cutting edge PCB designs with higher layer counts to component miniaturization. We have invested in the most advanced CAD, CAM and prototype development systems to ensure customers get products of the highest quality. Our terminals are built to last as almost every single activity from the electronic to mechanical fitments and mass production is done in-house thus ensuring the highest quality and outstanding reliability.

SoftwareEngineering Services

Cheque Automation System

CTS MATE

Aurionpro provides a comprehensive cheque deposit automation system engineered to work round the clock. These machines are designed to handle all cheques without any human intervention, while also providing customers the printed acknowledgment receipts.

Prints serial number at the rear of the cheque and scans both sides of the cheque

Generates acknowledgment with user defined input and image of the cheque

Serial stacking of cheques

Process Flow

Back Office Reconciliation SoftwareUser-friendly GUI with multiple sorting methods foreasy validation and cleaning of cheque data beforesettlement process

Account No:

XYZ BANK552894756935

Front & Back side of the cheque is scanned.

Incase of Non MICR Cheque, it is rejected through input slot.

Cheque is endorsed on the back side.

The ACE framework is the industry’s most comprehensive platform to rapidly deploy customer facing technologies across a wide range of industry verticals. ACE comprises a series of application servers that can virtually drive every customer facing technology within a retail institution.

The ACEFramework

The cornerstone of our offerings is the ACE platform, a high-performance low latency middleware from Aurionpro that can help organizations deliver innovative digital experiences. The API-centric architecture provides a set of out of the box functionalities, which can be extended to individual requirements that are all woven within the rich tapestry of HTML5 driven interfaces, creating a consistent experience for your end customers. Built on open standards, ACE from Aurionpro can be augmented by best of breed businesses and social intelligence tools infusing real-time analytics and contextual intelligence about your customers.

From the introduction of first Bill Payment Terminals in the late 90’s to the creation of the first ATM Surveillance Solution, we have constantly endeavored to create new product definitions that has redefined the landscape.

It reflects the creativity of our system designers and software engineers and our ability to deliver products that withstand high volume transactions, uncompromising reliability and an outstanding customer experience.

Design is an integral part of great customer experiences. As one of the industry’s few cradle to grave organizations we take immense pride in original design capabilities. Our ability to translate the vision of our customers into production models with the shortest

DesignExcellence

turnaround times in the industry remains unsurpassed.

Our design speaks a language that goes much beyond the external form factor. It encompasses every single element that contributes to outstanding customer experiences from ease of use, to product servicing and above all the compelling interfaces that create an instant connect with your customers.

InnovativeEngineering

ACE ArchitectureIntegrated platform enabling customers for seamless transition across multiple channels.Augmented by best in class business and social intelligence tools providing contextual intelligence.Deployment can be a modular point solution or as a platform.

Key ISSA ComponentsConfiguration ManagerZero Touch DeploymentDevice PointSecure BrowserTransaction ManagerReporting and DashboardExperia Media Manager

AdvantagesA common, unified and unique communication interface with the involved backend systems that can be easilymaintained and updatedAccess to all backend systems through a widely adopted open standard (Web Services) that all enterprise applicationvendors support and recommendReusability of the interface by other applicationsLogical separation of backend system functionality and integration interfaceAbility to replace backend systems with minimum impact to integrated platforms

Imagination, Innovation & Insight ...... for Superior Customer Experience

Compelling Interfaces Driven by RobustTransaction TechnologyOur team of system designers and software developers has proven ability to work with a vast array of peripherals and are adept in handling the technical, environmental and cultural challenges of any Self Service technology.

Experience the breadth of our software platforms, compelling interfaces designed to minimize user training and creating an instant connect with your customers.

At Aurionpro Customer Experience (ACE), our goal is to create unmatched customer experiences that are truly transformational to the core of your business. They are designed with a clear bias for business outcomes while putting your customers at the center of the business.

At Aurionpro, we offer an unrivalled range of touch points that are designed to automate transactions and migrate frontline activities into digital channels, resulting in higher efficiency and elevating the customer experience.

Organizations now have an opportunity to accelerate digital innovations, drive operational excellence, deliver differentiated services and generate new streams of service within the retail branch, on the web and over the mobile, thereby taking your business to a new level of competitive advantage.