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IS/DPP Baseline Training

E-learning – Part 7 – Incidents

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The Last Resort

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An incident

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Attentive colleague

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HELPDESK

Attentive colleague

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ISO

DPO

HELPDESK

DPO = Data Protection OfficerISO = Information Security Officer

Attentive colleague

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ISO

DPO

HELPDESK

DPO = Data Protection OfficerISO = Information Security Officer

Attentive colleague

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ISO

DPO

Escalate?

- Public Relations?- Management ?- Risk?- Complaints?- …HELPDESK

DPO = Data Protection OfficerISO = Information Security Officer

Attentive colleague

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ISO

DPO

Escalate?

- Public Relations?- Management ?- Risk?- Complaints?- …HELPDESK

DPO = Data Protection OfficerISO = Information Security Officer

Attentive colleague

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HELPDESK

Attentive colleague

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Behind the Curtains

There is an emergency and business continuity procedure for high impact incidents.

There are applications in place to detect and, if possible, stop SPAM, malware, attacks on our servers and our

websites, …

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And if it happens…

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Key Takeaways

Be wary of incidents, try to avoid them.

Identify incidents even from others.

Notify incidents To the person involved To the helpdesk (and if need be to the ISO)

30 sec IS/DPP survival kit

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