Recommendations

Abstract Survey Development

Based on the Food for Health team’s experience, BFC may consider implementing one or more of the following:

• Additional piloting client engagement and satisfaction questions.

• Translating the survey into Spanish and Amharic to reach a more diverse population.

• Converting the survey into a written form, rather than the current direct interview, to achieve more universality.

• The Client Advisory Board, or another group, can be designated coordinators of the survey. They can be assigned to:

• Determine the frequency of survey use.

• Provide recommendation to each of the services/programs.

• Distribute the findings from the survey across the organization and its clients.

• Evaluations should take place to determine whether survey results are meaningful and provide information that allows the organization to make real changes.

Bread for the City Mission Statement

Acknowledgments

We would like to thank Bread for the City and our community coach, Joni Podschun, for collaborating with us on this project. Also, many thanks to the ISCOPES staff for their support and guidance throughout this process.

Client Engagement and Satisfaction

Holiday Helping Happy Hour Fundraiser.GW DPT program organizing food drive for Holiday

Helpings.

At Bread for the City (BFC), we worked with the Community Engagement and Advocacy Department to develop survey questions that relate to the organization's food-related activities. These programs include nutrition education classes, free farmers markets, gleaning, the rooftop garden, and the health resource room computer classes. We worked with leadership from these programs to develop questions to collect useful information relating to client engagement, satisfaction, utilization, and client ideas for improvement. Once these questions were developed, we submitted them for rewrite and approval to the Client Feedback Committee. The end goal is to have these questions piloted and incorporated into a larger effort at Bread for the City to collect client feedback that will be used to improve client services and engagement in the future.

“The mission of Bread for the City is to provide vulnerable residents of Washington, DC, with comprehensive

services, including food, clothing, medical care, and legal and social services, in an atmosphere of dignity and respect. We

recognize that all people share a common humanity, and that all are responsible to themselves and to society as a whole.”

Client Choice Food Distribution at the Food Day Fair.

Sharon Gruber, Bread for the City Nutritionist, led a workshop through a grocery store.

Holiday Helpings Fundraiser.Nutritionist, Sharon Gruber, who talked about

making healthy food choices.

Client Satisfaction Questions as appropriate with

program specific questions as follows:

(general themes listed below)

If “Know of” YES and “Use” YES,

o What do you like? Dislike?

o What would you change?

o Perceived impact of program on health.

If “Know of” YES and “Use” NO,

o Why don’t you use it?

o Is there anything that could change that would

make you want to use it?

o Do you think this program is valuable for

healthy living?

If “Know of” NO,

o Would you like resources for this program?

Several definitions of client engagement have evolved from the BFC Client Advisory Board:• Opportunities to give back to BFC• Make it easy for clients to support each other• Activities led or proposed by clients• Open dialogue with clients concerning improving existing services and

providing new services• Support entrepreneurs• Activities that lead to long-term self-improvement and self-sufficiency• Leadership development• Art• Self-advocacy• Connecting clients with similar interests• Small groups sharing skills

Above is an algorithm depicting how the survey

would be conducted based on current client involvement in

BFC programs.

“At the Food Day Fair, I saw first hand how BFC impacts the lives of individuals within the community” – Laura

Right, the necessary components to maintain and increase positive client involvement at the services at BFC.

“This experience has taught me the importance of communication between the ISCOPES team and the community site in order to facilitate progress” –Emily

Sustainability

Encouraging

Independence

More

Involvement in

the Community

Needs Met

Decrease

Crime

Knowledge

of Services

Open

Mindness/

Willingness

Empathy

C/S & C/C

Degree of

Commitment

Awareness

of Various

Groups

Compassion

C/S

Education

(Video)

Honest

Interpersonal

Relationships

Staff

Consistency

Knowledge of

Gaps in Services

of Clinic/Depts.

Open

Communication

Adaptability

Awareness of

Various Groups

Perspective/

Engagement

of Community

Needs/Wants

Understanding

Concerns/Needs

Trust

C/S &

C/C

Share

Resources

More Client

„Word-of-Mouth‟

Empowerment

Social & Economic

Development

Client

Volunteers

Stable

Community

CL

IEN

T IN

VO

LV

ME

NT