IS Predictive Intelligence –The TAS Industry’s First of Many Artificial Intelligence Features

Predictive Intelligence saves time by predicting who is calling and why they are calling.

Save time, eliminate errors, and provide better service for every caller with the innovative IS Predictive Intelligence! Predictive Intelligence uses the ANI (automatic number identification) for the call to recognize previous callers, eliminating the need for operators to reenter the caller’s information. Predictive Intelligence determines who is calling and predicts the most likely reason why they are calling. It continues to learn with each call which helps improve call handling.

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Time-Saving FeaturesOn incoming calls, Predictive Intelligence checks its specialized database and uses the ANI to identify previous callers. When Predictive Intelligence finds a previous caller, the caller’s information is displayed to the operator along with a drop-down list that shows the reasons why this caller has called before, in order of frequency.

Predictive Intelligence saves a tremendous amount of time for your operators and for your callers. Operators simply select the reason for the call from the list, saving time and also helping ensure error-free information.

The Predictive Intelligence application presents the operators with a list of reasons for calling, automatically sorted in order of frequency.

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Efficiently Handle Multiple CallersFor multiple callers from the same phone number, Predictive Intelligence sorts the list of callers by the number of times each person has called. The most frequent caller from that ANI is shown at the top of the list. The operator can quickly choose the current caller from the list, and Predictive Intelligence retrieves the caller’s information. For each caller, the list of the reasons for the call is displayed with the most frequent reason for calling at the top of the list.

For multiple callers from the same phone number, Predictive Intelligence displays a pop-up box that allows operators to quickly select the current caller.

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Keeping Track of DataPredictive Intelligence stores information about callers, including the caller’s ANI, name, address, and reasons for previous calls, in a dedicated database. An administration script provides easy access to the database for adding new reasons for calling.

Predictive Intelligence simplifies customer interaction by instantly providing operators with all the information they need for fast, professional call handling.