Is field service management software useful for your company

Is Field Service

Management

Software useful

for your

company?

Field Service Management software

allows Maintenance, Contracting, HVAC

and Inspection companies to optimize

their field service teams.

The speed and quality with which you can react to

customer requests helps to improve customer

satisfaction and attract new customers. Fulfilling the

agreed upon Service Level Agreements (SLA’s) makes

all the difference.

Scheduling & planning

increase productivity

Your Field Service Manager or Dispatch Operations creates the

assignments or receives them from the work planner or

helpdeskand immediately forwards them to the appropriate service

technician.

Because everything happens real-time, the field service

dispatchercan easily see which technicians are doing, what and

whether or not they are still on schedule. This way certain jobs – if

necessary – can be easily rescheduled or assigned to other

colleagues.

➔ Odyssee Mobile Visual Scheduler

speeds up the planning and scheduling

process; less time spent at a keyboard

means more time doing hands-on work.

➔ Process automation creates high

integrity, compliant and confident planning

and scheduling processes.

➔ Easy to learn and easier to use built-in

Odyssee Mobile user interface ensures

immediate user adaptation resulting in

speedy ROI and low TCO.

Invoice Time 85%

Administration Performance 93%

Be on Time 89%

Measurable benefits

Your Dispatcher or Dispatch team can:

➔ Schedule work orders with an easy ‘drop & drag’ function

➔ Consult field service information such as the status and result

of the current job dispatched;

➔ Get access to the information from the ERP thanks to a fast

ERP link and integration;

➔ Track the technician’s current inventory and how far they

are from a restocking station, etc.

➔ Have a real time overview of the technician’s location and

who can be sent to deal with unforeseen circumstances,

thanks to Geo localization or GPS fleet management.

➔ Immediately check what was noted with the customer, with

the work order scheduling tool;

➔ Thanks to the electronic signature they know who signed

the work order, as well having an overview of hours and used

spare parts in his mailbox.

Functionalities

Is Field Service Management software useful for

your company?

Get your Free Demo!

Note that the cloud field service software from Odyssee Mobile offers a free trial.

Experience for yourself on the internet what the benefits of a field service management tool

mean for your business or ask Odyssee for a free ROI calculation.

Is field service management software useful for your company

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