IS 450 Enterprise Systems Implementation Olayele Adelakun (Ph.D) Assistant Professor CTI Office:...
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IS 450 Enterprise Systems Implementation Olayele Adelakun (Ph.D) Assistant Professor CTI Office: Room 735 CTI 7th Floor Phone: 312-362-8231 Fax: 312-362-6116 Email : [email protected] Web: http:// facweb.cs.depaul.edu/yele
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Transcript of IS 450 Enterprise Systems Implementation Olayele Adelakun (Ph.D) Assistant Professor CTI Office:...
IS 450 Enterprise Systems Implementation
Olayele Adelakun (Ph.D)Assistant Professor CTI Office: Room 735 CTI 7th FloorPhone: 312-362-8231Fax: 312-362-6116Email : [email protected]: http://facweb.cs.depaul.edu/yele
Agenda Course Overview
Expectation
IS change management in organizations
Themes
Course Overview
Objective Course Materials Grading Group Assignment
Course Objectives An understanding of the major processes that affect the change
process in people and organizations
An understanding of the major organizational transformation technologies such as BPR and ERP.
An understanding of the challenges and issues inherent in changing established organizations.
An appreciation of the various methods available for achieving change, the circumstances that effect their appropriateness, and the preferred execution.
Students will be able to develop a change management plan for implementing an information system that radically changes the current processes.
Prerequisites IS 483 or HCI 400 or ECT 555.
Course Material Varun Grover and William Kettinger,
Process Think: Winning Perspectives for Business Change in the Information Age, Idea Group Publishing, Hershey PA. 2000. ISBN 1-87828-968-3.
Jeffery M. Hiatt and Timothy J. Creasey, Change Management: the People Side of Change. ProSci Learning Center Publications, Loveland CO. 2003. ISBN 1-930885-18-0.
Grading
Assignment I 25%
Assignment II (Group Assignment) 30%
Assignment III 25%
Participation 20%
Group Assignment 1 About 2-3 students per group.
Your group assignment is to develop a change management plan for an organization implementing any of the following systems:
Enterprise Resources Planning Systems (ERP) E-commerce or M-commerce systems Customer Relationship management systems (CRM) Supply chain management systems
Deliverables Presentation (10%) Written documentation with references (15%) Peer to peer evaluation (5%)
OR
Group Assignment 2 About 2-3 students per group.
Your group assignment is to study the change management plan for an Large system implementing in your company. Your group should also study how the change management plan was implemented. Examples of systems include the following:
Enterprise Resources Planning Systems (ERP) E-commerce or M-commerce systems Customer Relationship management systems (CRM) Supply chain management systems
Deliverables Presentation (10%) Written documentation with references (15%) Peer to peer evaluation (5%)
OR
Group Assignment 3
Conducting an Industry Analysis See examples
Question
Agenda Course Overview
Expectation?
IS change management in organizations
Themes
Expectations?
Agenda Course Overview
Expectation?
IS change management in organizations
Themes
Who moved my Cheese
http://www.whomovedmycheese.com/products/changeVideo.asp
Who Moved My Cheese?
Reasons For Change
Internal Factors
External Factors
Why Change IT or ICT has always been a source of
opportunity and uncertainty, advantage and risk.
Distance and time have become much less significant determinants of market and organization structures and processes.
IT influence in large organization is pervasive, affecting the smallest department and decision-making processes to an extent not visualized few years ago
IT Era and Organization Changing perspectives
Regulated
Monopoly
Organization
Productivity/ Efficiency
Free Market Individu
al
Individual/Group
Efficiency
Collaborative
Enterprise and Industry
Integration
Value Creation
Era I1950s- 70s
Era II1970s- 80s
Era III1990s-99
Administrative
Framework
Primary Target
Justification/ Purpose
?
?
?
Application
Challenges
?
?
?
Changing Technology Platforms
? ? ?Era IV2000s-
? ?
Agenda Expectations?
Course Overview
IS change management in organizations
Themes
Relevant Themes Change Management Models
Market structure and Industry Dynamics
IT Impact
Market structure and Industry Dynamics
The old industry value chain Sequential Functionally organized and transitional in nature Vertical organization structures within
organization boundaries
The new industry value chain Process based Integrating the enterprise activities Boundaries are becoming fluid Partnership and the rise of virtually integrated
industry
IT Impact
The goal for technology use influences Its development, operating and management Impact on core operations Impact on core strategy
Impact Support, Factory, Turnaround, Strategic
Categories of Strategic Relevance and Impact
Factory
Support
Strategic
Turnaround
Strategic Impact of existing IT system
Low
Low
High
High
A contingency appropriate to IT management.
Strategic Impact of IT applications under development
Totally depending on it
Not absolutely depending on totally uninterrupted, fast response-time.
IT are important but theyare not fundamental to thefirms ability to compete.
Strategic Impact of ITon operations and futurestrategy is low.
Categories of Strategic Relevance and Impact
Factory
Support
Strategic
Turnaround
IT Impact on core operations
Low
Low
High
High
A contingency appropriate to IT management.
IT Impact on core strategy
Goal: Transform the organization or industryLeadership: Senior executives or
board
Goal: Identify and launch new Ventures
Leadership: Venture incubation unit
Goal: Improve performance of core processes
Leadership: Business unit executives
Goal: Improve local performanceLeadership: Local level oversight
Discussion
Why do organizations change
Does my organization need to change
What happens if we don’t
How important is IT to the success of your industry / organization
What kind of change will it introduced into the organization
Are leaders capable and ready to deal with the change management challenges?
Are IT resources appropriately placed in the firm?
Discussion
Do the perspective and skill of the IT team, IT users, and general management team fit the firm’s changing strategy and organization and the IT application, operating environment, and management processes?
Is the firm organized to identify, evaluate, and assimilate new information technologies on a timely basis?
Are the strategic planning, the management control and the project management systems defined and appropriately implemented and managed?
Are appropriate organizational structures and coordinating mechanisms in place to ensure IT is appropriately aligned to the needs of the firm?
What is the importance of change management in the organization?
Agenda
Expectations?
Course Overview
IS Challenges in the organization
Themes
