Panasonic Phone Assistant CTI Application Suite CTI = Computer Telephony Integration.

PanasonicPhone Assistant

CTI Application Suite

CTI = Computer Telephony Integration

• Introduction

• Express Release Feature Highlights

– Phone Assistant Express

– Phone Assistant Status Express

– Phone Assistant Manager

• Pro Release Feature Highlights

– Phone Assistant Pro

– Phone Assistant Status Pro

– Phone Assistant Manager (Enhancements)

• Licensing

– Express (Bundled Version)

– Pro Trial mode

– Pro (Licensed) Version

– Option Modules

• Ordering

• Support contact

TopicsTopics

IntroductionIntroduction

Phone Assistant Series are intuitive PC-based productivity software applications that converges telephony capabilities with screen based presence, availability, and a variety of collaboration applications to simplify and enhance real-time communications for business users.

Phone Assistant applications combine the power of the Panasonic KX-TDA Hybrid IP PBX together with personal computers to provide Computer Telephony Integration (CTI) Solutions - allowing intuitive point-n-click operation for personal, team, and business productivity.

Applications have become the No.1 ‘Value-added’ reason

for business to Invest in PBX telephony systems.

Key to our future success is applications:- Add VALUE to PBX Sales and reposition as an I.T. Solution.

- Deliver End User PRODUCTIVITY gains to increase R.O.I

- Allow business decision makers (managers, supervisors, etc) to

use the applications to enhance business PRODUCTIVITY

- Deliver Admin/IT manager PRODUCTIVITY tools to maintain their

investment (PBX) in-house

- CONVINCE IT Managers that the System is I.T. Friendly.

Current Market Situation

Why Customers need applications ?

(Phone Assistant Introduction)

Phone ASSISTANT – End User•Phone Assistant Express (Bundle)•Phone Assistant Pro (Purchasable)

Phone STATUS –Manager/Team Leader•Phone Status Express (Bundle)•Phone Status Pro (Purchasable)

Phone MANAGER. – IT Manager (Bundle)

Phone Assistant Solutions

(Phone Assistant Introduction)

Phone Assistant SeriesPhone Assistant Series

Express Release Feature Highlights



Phone Assistant Express

Key Benefits• View Colleagues -online presence and telephone status• ‘I want to…’ wizards for easy access to PBX features

e.g. Forward, DND, etc• Simple and intuitive point n click call control• View and Dial from PBX extension directory • Dial from user created contact lists• Get reminder of missed calls• View and sort call history• IP camera integration and control

Phone Assistant Express

(Phone Assistant Express Ver 1.0)

Enhance PBX functionality and Increase End User ProductivityEnhance PBX functionality and Increase End User ProductivityEnhance PBX functionality and Increase End User ProductivityEnhance PBX functionality and Increase End User Productivity

Online Presence and Status

Set your own online Presence to inform

colleagues that you are either: available,

busy, do not disturb, in a meeting, in a

conference, urgent only, and away.

See colleagues’ online presence and

telephone status before you make calls.

Automatic telephone status (Idle,

Fwd/DND, busy, ringing, disconnected)

controlled by PBX.

Improved EfficiencyImproved Efficiency


“I want to” wizards ideal for new users. The following wizards are available:

I want to… - Forward my phone - Change my Presence - Edit my contacts - Change my options

Simple and IntuitiveSimple and Intuitive

‘I want to…’ wizards



Once a call has been established, this displays easy to use call control functions. These functions include:- Put call on hold- Screened transfer a call- Hang-up the call- Blind transfer a call

Call ControlSimple and IntuitiveSimple and Intuitive

IP Camera Integration

A Panasonic IP Camera can be Integrated into phone assistant. Multiple buttons are available to remotely control the camera. The controls include:- Tilt up/down- Pan left/right- Scan (left to right) - Zoom in/out

Camera images are available in three (3) resolution sizes. - 160 x 120 - 320 x 240 - 640 x 480

Simple and IntuitiveSimple and Intuitive


Easy to useEasy to use

Contacts and Directories

Two telephone directories are available:

PBX extensions – All telephone extension numbers and names are displayed

PA Users - All extensions running Phone Assistant are displayed.

Both lists can be sorted by both name and number.

Contacts from both lists can be added to personal contact list via ‘Drag & Drop’. Users can add, edit, and delete contacts.The list can be sorted to show Business, Private, and All contacts.Users presence and status is shown in the contact list.


Call History ControlAdded ValueAdded Value


Call history can be sorted into the following categories at the press of a button:- All calls (last 40 entries)- Incoming missed calls (last 10 entries)- Incoming answered calls (last 10 entries)- Outgoing missed calls (last 10 entries)- Outgoing answered calls (last 10 entries)

Each type of call history can also be filtered by date/time, caller ID, called ID, category, or length of call.

Calls can be made from history log entries using right-click and telephone numbers can be saved as contacts



Phone Assistant Status Express

Key Benefits:

Provide Team Leaders/Supervisor:

• Monitor Team in Real-time

• Monitor Call history of Individual and Team

• Barge-in to calls

• Take-over calls

Phone Assistant Status Express

(Phone Status Express Ver 1.0)

To strengthen PBX argument and help sell PBX.To strengthen PBX argument and help sell PBX.

Target: Empower Supervisor/Team Leader.Target: Empower Supervisor/Team Leader.


Target: Empower Supervisor/Team Leader.Target: Empower Supervisor/Team Leader.

Selected extensions are monitored by the supervisor and call details are displayed in the information panel:- Call Status- Online Presence- Direction of call Inbound/Outbound- Caller ID details- Call duration- Status duration


Real Time MonitoringBetter IntegrationBetter Integration


Call History

A selected extensions call history can be sorted into the following categories at the press of a button:- All calls (last 40 entries)- Incoming missed calls (last 10 entries)- Incoming answered calls (last 10 entries)- Outgoing missed calls (last 10 entries)- Outgoing answered calls (last 10 entries)

Each type of call history can also be filtered by date/time, caller ID, called ID, category, or length of call.

History can also be shown for All monitored extensions.

View employee / team call historyView employee / team call history


Barge-in Calls

Supervisors can Barge-in to selected monitored calls.

A Conference Call is setup – allowing supervisors to communicate with all parties.

Barge-in to selected callsBarge-in to selected calls


Take Over Calls

Supervisors can Take Over selected monitored calls.

Selected call is removed from the internal user (e.g. new employee) and transferred to the supervisor.

Take Over to selected callsTake Over to selected calls



Phone Assistant Manager

(Phone Manager Ver 1.0)

Key Benefits:• Browser based administration• Ideal for System Administrator to manages PBX System and Extensions

Phone Assistant ManagerTo strengthen PBX argument and help sell PBX.To strengthen PBX argument and help sell PBX.

Target: Empower Administrator or IT manager.Target: Empower Administrator or IT manager.


Target: Empower Administrator or IT manager.Target: Empower Administrator or IT manager.

• Key System settings• Key Ext Settings

Phone Assistant ManagerBetter IntegrationBetter Integration


Pro Release Feature Highlights



Phone Assistant Pro

Phone Assistant Pro has the same features as Phone Assistant Express (1.1) with many new and improved features.

Improved:• Conference room (initiator) • 128 Phone Assistant Users• Absent message follows Presence• Call History unlimited with search• 100 groups in contact list

New:• Outlook Integration• IP Softphone Module• Call Recording

Phone Assistant PRO (ver 1.1)

(Phone Assistant PRO Ver 1.1)

To sell powerful productivity tools, empowering End User.To sell powerful productivity tools, empowering End User.To sell powerful productivity tools, empowering End User.To sell powerful productivity tools, empowering End User.

Absent Message follows presence

When a PA user changes their online presence, absent messages automatically changes to same as selected presence.


Better IntegrationBetter Integration

Call History (unlimited) with Search


The number of history log entries that can be viewed is only limited by available PBX call data.

History log entries can be searched via text input box located on History tab.Call history log entries can be searched by - Number, - Date, - Time, - Length of call

Add ValueAdd Value

Easy to useEasy to use

Contact List Groups

PA contact list can be sorted into groups. Preset groups include: Business, Private, and All contacts.

Users can create and name new groups.

A total of 100 groups can be defined by users.


Outlook Integration


Microsoft Outlook contacts can be integrated into Phone Assistant. The contact details appear under contacts tab.

Once MS Outlook contacts are linked, users can dial any Outlook contact from Phone Assistant.

Add ValueAdd Value

IP Soft phone Module (KX-N9101X)


IP Softphone is an additional module that can be installed as a plug-in module.

Users that have the module installed can make calls directly from the softphone without the need of a physical phone.

The user’s laptop acts as an IP phone.

Requirements:

- Mic/Headset required on PC

- TDA PBX with IP EXT16 Card

- PC connected over IP Network

Remote/Home workerRemote/Home worker



Phone Assistant Status Pro

Phone Assistant Status Pro has the same features as Phone Assistant Status Express (1.1) with many new and improved features:

Improved :• Monitor ALL 128 user in Real-time • Unlimited Call history of all users with search• Built In Basic Reports• CSV Export for Report

New• Listen in• Call Recording

Phone Assistant Status Pro

(Phone Status PRO Ver 1.1)


Target: Empower Supervisor / Manager / Team LeadTarget: Empower Supervisor / Manager / Team Lead


Target: Empower Supervisor / Manager / Team LeadTarget: Empower Supervisor / Manager / Team Lead

Built-in Basic Reports


A basic report of a selected extensions call history is displayed within the report tab.

Add ValueAdd Value

CSV Export for Reports

Basic history report data can be exported as CSV file to use with external 3rd party report software


Add ValueAdd Value

Listen-in

Supervisors can listen-in secretly to monitored calls.


Add ValueAdd Value

Call Recording


Calls can be recorded directly to PC Hard Drive at the press of a button. Recordings can be accessed via the History tab

Add ValueAdd Value



Phone Assistant Manager (Enhancements)

Phone Assistant Manager

Future planned Key Enhancements:• Program each user• Remote extension lock• Flexible key assignment

To sell PBX productivity empowering administrator (IT Manager)To sell PBX productivity empowering administrator (IT Manager)To sell PBX productivity empowering administrator (IT Manager)To sell PBX productivity empowering administrator (IT Manager)

Product Description License Remarks

KX-NCS1100XPhone Assistant Express Bundle Free

KX-NCS1200X Phone Status Express Bundle Free

KX-NCS1301X Phone Manager Bundle Free

KX-NCS1101X Phone Assistant Pro 1 Licence Sold



KX-NCS1201X Phone Status Pro 3 Licence Sold

KX-NCS9101 PA IP Softphone 3 Licence Module for PA Pro

Ordering – Product Line-up

LicensingLicensing

• Express Version is bundled FREE with all Panasonic KX-TDA30/100/200/600 PBX products

– Maximum 15 PA Express simultaneous logins allowed

– Maximum 3 PA Status Express simultaneous logins allowed

• PRO version requires Purchased License

– Maximum 128 PA Pro simultaneous logins allowed

– Maximum 8 PA Status Pro simultaneous logins allowed

• PRO Trial mode

– Full feature as PRO for 60 days from date of installation

– License required after 60 daysNote: License is entered in PA Manager and controlled by PA Server

Let Sales Begin!Let Sales Begin!

Panasonic Phone Assistant CTI Application Suite CTI = Computer Telephony Integration.

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