IPSIP Vietnam Presentation - QTSC
Transcript of IPSIP Vietnam Presentation - QTSC
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IPSIP Vietnam Presentation
May 2018
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22www.ipsip.eu
ABOUT US
Offer of Modular Data Center
2012 2016
2009 2014
Turnover
52millions
€
T3 Modular Data Center*
+ Parisian office opening
ASIE
Offer of Live Operation Control for infrastructures and/or applicative with the opening of our Network Operation Center
2017
Turnover
68millions
€
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33www.ipsip.eu
IPSIP
Consulting and Audit
Our expertise
Supervision
Infrastructure
Telecommunications
Data Centers
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IPSIP Datacenter
• TIER 3
• Availability of 99,98%
• 24x7x365 exploitation, supervision &
maintenance
• Vidéo-surveillance 24x7x365
• Wide range of choices of telecom operators
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IPSIP Vietnam
NOC OPS Support
NOC: OPS: Support:
- 24/7/365 monitoring - Audit & Consulting - Helpdesk L1
- Multi-level Operation - Improvement - Customer service L2
- Maintenance
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Technical Support
Team
Helpdesk Level 1
Customer service Level 2
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Training & Certificates
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ININTCODERS
DEVOPSTurn student into professionals ready for the real world
2 - 2,5 years
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Resources vs service
• Resource needed to operate production services• Advantages of a service vs resource organization• Our teams :
- DBA
- Architect
- System administrators
- Network administrators
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What do we do ?
• 24x7 Monitoring and operation at multiple levels• Infrastructure improvement• Infrastructure migration• Audit and consulting in multiple areas
‣ Cloud‣ Security‣ Best Practices‣ Availability
• Customer and internal support• Cloud initial setup and migration
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How do we do ?
• "Customer business understanding" is the most important part
of a successful monitoring
‣ Allow to understand functional impact of technical issue
‣ Help on classifying incidents
‣ Implication of Senior staffs in all project initialization
• Actions based on impact (end customer, worsening risk)
• Ability to handle technical and functional issues
• Projects handled by certified staffs (AWS, Fortinet, Cisco, ...)
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[ Realizations examples ]
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Infrastructure management to cloud migration (1/2)
• From 24x7 monitoring to cloud migration
• Initial state :
=> full dedicated server infrastructure
=> high scalability and availability issues
=> Large volume of data (tens of TB)
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Infrastructure management to cloud migration (2/2)
• Multiple phases:
=> fully automated infrastructure (from provisioning to services configuration)
=> infrastructure hybridation
=> data move to the cloud
• Conclusion:
=> full cloud platform
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On premise infrastructure management (1/2)
• 24x7 monitoring and platform operations
• Customer's partnership handling with multiple organizations:
=> end customers
=> state partners
=> european certification authorities
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On premise infrastructure management (2/2)
• Functional and technical incident management
=> Root cause analysis of functional incident
=> Segregation between "unhandled case" and "technical incident"
=> Provide recommendations on functional evolution
=> Or resolve the technical incident
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Cloud Audit• Initial state : a SAAS service deployed on AWS cloud
=> suffering some performance issues
=> requiring some "takeover" analysis
• Analyzing the setup according to best practices• Performance improvement recommendations at multiple level
=> data sharing
=> decorrelation of long duration tasks from short transactional operations
• Maintenance cost optimization
=> leverage the use of more AWS service
=> decrease the use of "custom" services
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Conclusion