Inventia 6Play Video Customer Engagement Solutions

Copyright 2015 All rights reserved

INVENTIA 6PLAY VIDEO CUSTOMER ENGAGEMENT SOLUTIONS

Video Kiosks Video Technology Mobile Engagement Web Video Engagement

How to have a personal relationship with the customer

and increase your sales online and offline.


VIDEO CUSTOMER ENGAGEMENT LEADER

Partner


Customers who are fully engaged represent an

average 23% premium in terms of share of

wallet, profitability, revenue and relationship growth

compared with the average customer. (Gallup State of the American Consumer 2014)

OUR MARKET: THE VIDEO ENGAGEMENT

Video Customer Engagement One of the fastest growing sectors according to international analysts

• Gartner estimates that at the start of 2015, more

than 100 of the 500 largest global businesses will introduce video-based chat by 2018

• By 2017, one third of all customer service

interactions will still require the support of a human intermediary (Gartner)

• By 2018, 5% of customer service cases will be

initiated by internet-connected devices, up from 0.02% in 2014 (Gartner)

http://businessjournal.gallup.com/content/172637/why-customer-engagement-matters.aspx


OUR TECHNOLOGY: WEBRTC

100% WebRTC The technology of video communication that is changing the world, created by Google

• Why WebRTC Will Drive the Next Billion Dollar

Wired, 2015

• WebRTC ABI

Reasearch, 2013

• WebRTC: Will WebRTC Kill the

Handset Toolbox, 2014


__________ ____ _________ _______ _____ ____ __ ___ _____ _____ __ _________ __ _____ __________ ___ _____ _______ _____ _____

Omnichannel Video Engagement

Inventia offers the widest range of solutions for video engagement

MEET YOUR CUSTOMERS, COMMIT YOURSELVES


6 Play Video Engagement ! Inventia an effective solution and top class Video Engagement for +6 different Touch Points with the same operator console.

SaaS or On Premise.

OUR TECHNOLOGY: 6PLAY!

We help companies to create an Omnichannel strategy!


Workflows Management We are the only ones that make possible for a remote operator to perform complete business processes or CRM processes, and to pilot remote touch point devices, through the Video Communication.

For any commercial script and for any touch point !

INNOVATION: BUSINESS PROCESS MANAGEMENT

To manage commercial scripts everywhere,

it’s possible. Everything becomes easy!

communicate

identify

profile

share

get document

localise

sign

pay

deliver

print


Relax, I'll handle it!

Thanks to the researches and innovations done in Mechatronic and IOT by Inventia, the remote operator interacts with the customer taking physically and temporary control of the necessary each

communicate

identify

profile

share

get document

localise

sign

pay

deliver

print

INNOVATION: SMART DEVICES CONTROL


INNOVATION: CROSS CHANNEL STOP & GO!

Mario wants to get a loan for a new house. He request a quote from virtual branch of his Bank, but he is undecided

Mario contacts the Advisory Video on the App of his iPad to stipulates the contract and decides to see themselves later in a Video Chat on PC with his wife

The same evening, Mario and his wife finally sign the contract with the Video Adviser in Video Chat

Stop & Go means that the operator can manage processes going from a touch point to another even at different times. Follow the customer until the sale!

To start a process on a touch point, continue it over a different one and complete it on another touch point is possible.


From Self Service to Human Service Relate to your customer personally.

Create an omni-channel relationship.

Perform the actions wherever the customer is, independently to the touchpoint used

INNOVATION : WE EXTEND THE HUMAN EXPERIENCE


Beyond the Video Support The engagement of an omnichannel customer creates a constant relationship.

The remote process management directs the relation towards selling, the omnichannel crosselling or upselling.

Conversions have an immediate benefit.

THE INVENTIA METHOD : HOW IT WORKS AND EFFECTS

Effects on conversions: +90%*

Customer Satisfaction: +91%* * Average data from Inventia best pratices


Self-adaptive Video Technology Video communication is 100% WebRTC, the latest technology for video communication, self-adaptive with any connectivity.

It's offered by our Top Class Cloud or by License.

INNOVATION: AS A SERVICE OR BY LICENSE


Pay per minute or by prepaid hours packages

Inventia

minute or by hour packages of video

services for each operator equipped

with a Connect console regardless of

the channel of engagement: web,

mobile, kiosk ....

INNOVATION: PAY PER MINUTE OR BY PREPAID PACKAGES


ALL INCLUDED!


INTEGRATED CALL MANAGEMENT SYSTEM

A Video Contact Center «in a box» Inventia ConnectTM offers a CTI system to manage any rule of engagement or call routing to dedicated operators. Existing legacy CTI systems integration available as well.


POWERFUL BACK-END FOR ANALYTICS AND MONITORING

Everything under control Inventia ConnectTM offers a set of back-end tools for the most complete management of the relationship, the analysis of the performance, the status of the platform, the monitoring of calls and of geolocated alerts from the touch points.


COMPLIANCE IDENTIFICATION

Digital Signature and Biologin Inventia ConnectTM offers, in addition to integrated digital signature solutions, systems for customer biometric login, the identification based on the acquisition of many biometrics parameters (face, voice, fingerprint, palm signature ...).

Video Recording of the session, as evidence of consent always available.


DIFFERENCES

With Connect, With us ! A) We manage any process natively without

dedicated developments and quickly

B) We cover over 6 touch points, still rising

C) We manages the Stop & Go of a process

D) We drive the process, taking the tele-control of the necessary device

With other technologies A) Each process requires a dedicated development, new costs and time

B) It covers some but not all touch points managed by Inventia

C) Do not run the Stop & Go of a process

D) Do not offer the ability to dynamically manage the necessary devices


We are Gartner 2015 Cool Vendor because we give the

possibility to an Agent through the video communication "to engage a customer for starting a business process from a touch point, to complete it in any end point, and at the same time interacting with customers taking the physical control of every device temporarily necessary to the process, to guide the customer step by step in a simple way, until the completion of the same."

Gartner 2015 , Cool Vendor in Italy, Analysis by Regina Casonato, Brian Manusama

GARTNER DECLARES OUR TECHNOLOGY AS UNIQUE

Gartner has awarded us the title of COOL VENDOR 2015 classifying our technology as "unique" globally in the segment of video chat and video customer engagement "


INNOVATION: THE RANGE OF SOLUTIONS FOR RETAIL

The FastTM family We have created a portfolio of Video Engagement solutions designed to offer a unique and integrated experience.


COMPLETE SOLUTIONS WITH INCLUDED SERVICE

For every need

Banking/Finance/Insurance Hospitality/Tourism Receptionist

Public Administration Retail Healthcare Telecom/Utilities


WHAT HAVE WE DONE?

Numerous best practices where a Remote Agent in Video, can offer all the services of a store or a bank counter or a front end as if it were physically present, tele-controlling the devices in the Kiosk. Look at some examples: https://youtu.be/cfLiMALNEgc

We transformed Kiosks in virtual stores and bank counters

https://youtu.be/cfLiMALNEgc


WHAT HAVE WE DONE?

Not Video Chat only! We enrich APPs with our applications for iOS and Android, to share documents, manage identification of the customer, make payments, to sign, sell..

Look at some examples:

https://youtu.be/0Oll-xeD0Yo

Developed a new way of doing MBanking and MCommerce






Improved conversions of E-commerce also by 90%

WHAT HAVE WE DONE?

Not a Video Chat but a real tool for customer relationship to provide services of Live Video Assistance up to integrated services with the most common e-commerce shopping carts, with tools of co-browsing and sharing as well as proactive engagement, up to the management of the signature and payment.


REFERENCES


Le persone la definiscono video comunicazione ma sembra più di accoglienza online. come essere di fronte ad una persona fisica. Grazie ad Inventia abbiamo creato un nuovo concetto di banca : la Filiale Estesa Extrabanca.

al 100% come una filiale bancaria reale in video da remoto gestita da un nostro impiegato con un costo fino al 500% inferiore rispetto alla tradizionale filiale bancaria."

Michele Cantatore, Extrabanca

Le soluzioni Video Assisted e Video Kiosks di Inventia hanno dimostrato il conseguimento di un incremento delle vendite e rappresentano un fondamentale canale di vendita che ci permette di guardare avanti. Grazie ad Inventia abbiamo lanciato in tutta Italia alcune nuove soluzioni di filiali Virtuali risparmiando il 90% dei costi ed incrementando le nostre vendite.

Franco Nonnis, Tiscali Spa

WHAT OUR CUSTOMERS SAY

THE CUSTOMER EDGE


ON FIELD EXAMPLES


CHE BANCA! CASE, HUMANLESS BRANCHES


Amazing Results! A new strategy! Che Banca! demonstrates how a digital Bank may have retail branches through the Inventia technology, and increase revenues and new contracts signed! Efficient, Effective, Economical

CHE BANCA! CASE, HUMANLESS BRANCHES


EXTRABANCA EXPERIENCE

The anywhere Bank! Extrabanca provides multilingual banking services to foreign customers.

Their strategy is to reach them, serving them in their own language outside the branches and expand brand awereness and services on the territory, thanks to the Inventia technology!

Efficient, Effective, Economical


MPS EXPERIENCE

The 24h Bank We accomplish the MPS strategy to oversee and

24 hours day service for every customer requirement


WE ARE IN MANY MARKETS

Video Assisted Shops for Mobile / Fixed-Line Operators Video Shops for Mobile Telephony


WITH DIFFERENT SOLUTIONS

Fidelity and Informative Points for Large-scale retail channels Video Assisted Shops for Mobile Operators


TO MEET DIFFERENT NEEDS

Video Receptionist for Hospitality

Tele Pharmacist and Tele Medical Solutions


Stores Front Desks

WITH EFFECTIVE AND INTEGRATED SOLUTIONS


AND TO OFFER A UNIQUE EXPERIENCE

Remote Virtual Bank Counters Remote Virtual Insurance Counters


ENJOY A DEMO!

https://youtu.be/vq-APJpB3OE

Inventia 6Play Video Customer Engagement Solutions

Technology

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