Introductions

Concern Worldwide - Bernard Gaughan – Head of ICT4D

PSI Mobile - Kieran O’Toole – Head of International NGO Sector

Topic

Concern’s deployment of mobile applications to support

multiple worldwide programmes using PSI Mobile’s Fusion .

Concern Worldwide is a non-governmental, international, humanitarian organisation dedicated to

the reduction of suffering and working towards the ultimate elimination of extreme poverty in the

world’s poorest countries.

HQ in Dublin, Ireland

Operating in 26 countries worldwide.

PSI Mobile has been delivering mobile operational support applications since

2004.

Headquartered in Dublin, Ireland.

Our Mobile Application Platform is Fusion.

Focused on the International NGO sector since 2010.

PSI Mobile - Fusion

Implemented > 20 Projects in > 30 Countries with

International Non-Government Organisations

In 2010, Concern implemented 2 pilot projects to evaluate the benefits of Digital Data Capture….

1. Malawi – Conservation Agriculture Project

2. Darfur – Nutrition Survey

These projects were implemented with PSI

Mobile’s Fusion Platform

PSI Mobile had originally developed the data capture module in

Fusion for the Market Research industry in 2006.

By 2010, digital data capture was a mature technology in use by

thousands of users in the commercial sector.

By 2010 all of the major challenges associated with effective mobile data capture solutions had been resolved:

• Off-Line operation

• Data Security

• Cost of Data

• Availability of lower cost devices with better screen resolution / real-estate – Android

• Mobile Device Management and Remote Support

• Reporting Tools

• Integration with 3rd party applications – e.g. Mapping/GIS.

Concern’s pilot projects in Malawi and Darfur were a huge success…. Achievements:

1. Availability of “real-time” information.• Reporting

2. Accuracy of information.

3. Efficiency – elimination ofduplicated data entry etc…

4. Programme effectiveness.

• 20% improvement in yields

“Concern’s adoption of cloud-based tools continues to grow and not just for the benefit of our staff but our programme participants too. As part of our ICT4D strategy, the use of our data gathering toolset has now expanded from supporting our conservation farming programme to supporting our health, nutrition and education programmes.”

Source – Concern Annual Report 2012.

LebanonWASH and Education

BurundiPoverty Scorecard

EthiopiaAnthropometry, Infant Feeding

MozambiqueWater Source Monitoring

NigerNutrition, Health,

Programmes

KenyaEducation and

Health Surveys

PhilippinesSurvey of Cyclone

Damage

TanzaniaWater Facility Programme

Sierra Leone Emergency Cholera

Response

AfghanistanAgri / Seedlings

Programme

What have all these projects got in common…?

In 18 months to end of 2013 Concern completed 49,996 surveys and data capture templates from

517 connected devices in 21 countries.

PSI Mobile’s

Fusion

Mobile Application Platform

“In Haiti, the majority of Concern’s post-earthquake emergency programs have come to an end and Concern are now focusing on longer term development goals, including Concern’s “Return to Neighbourhoods” programme which supported 8,676 people to leave camps and return home in 2012.”

Emergencies 2011/2

Source – Concern Annual Report 2012.

• In early 2012, initial call from Concern to outline requirements for Beneficiary Management solution to help manage “Return to Neighbourhoods” programme.

• The programme requirement Beneficiary Registration and Management to go live in 6 weeks..

• PSI Implementation staff provided on-site support for project roll-out.

• Team of 50 local Concern staff completed approx. 2,200 registrations in 1 day.

• Workflow included:• Identification of most vulnerable• Household /Baseline Surveys• House evaluation – cash payments –

house verification checks, GPS• On-going financial grants.• On-going life skills monitoring

programme.

Operational Support Project examples:

• DRC – Beneficiary Management, Aid Distribution, “Cash for Work” Programme, Post Distribution Monitoring,

• Malawi and Zambia – Farmer Registration and Conservation Agriculture Programme (phase 2).

• Kenya – pilot project for program / activity management, tracking and reporting. (includes integration with CRM solution).

• Central America – Partner and Project Monitoring, Reporting

Another PSI Mobile partner, managing 100,000 displaced persons on Syria / Turkey border area.

Beneficiary Management and Aid Distribution

• Based on learnings from Haiti,

• Customised application to support the full Beneficiary Management and Aid Distribution workflow.

• Beneficiary Registration

• Relief Committee Registration

• Registration of Shopkeepers and

Bakeries

• Distribution and receipt

reconciliation of vouchers

• Distribution of NFI

• “Cash for Work”

• Post-distribution surveys

• Management and Donor Reporting

Localisation includes Arabic..

Beneficiary Management and Aid Distribution Application

ManagementReports

• Powerful reporting and dashboard tool.

• Create your own reports through drag and drop GUI.

•Schedule and email reports.

•Multiple export options.

Beneficiaries Vulnerability Report

Sample Donor Report

Progress Against Targets, by Village

Data Protection / Security

• PSI provides mobile applications to customers in the commercial sector – Utilities – who operate in a regulated environment.

• These applications (also based on Fusion) capture customer details and are subject to data protection legislation.

• PSI has been audited by third parties and is compliant with European data security / protection standards.

TaskManagement

• Create and schedule jobs and tasks for field

based staff.

• Enable field based staff to update tasks with relevant information

eg. time, costs, usages, work details etc..

• Integrate with CRM/GIS

• Monitor real-time location of staff.

In Summary

• Digital Data Capture is a mature solution which has been available for a number of years.

The Future

• Mobile Operational Support Applications which support the full range of “on-the-ground” activities of the NGO community.

• Continued development of functionality based on user feedback.

• Standard Templates for common activities eg. Beneficiary Registration and

Management.

• Standard Indicators Reporting for key donors.

• Additional integration with ESRI and mobile payments.

• Remote Server capability

If you require any further information on Concern’s ICT4D programme, please contact Bernard at Bernard.gaughan@concern.net

If you require any further information on FUSION, or, if you would like to arrange a

follow-up conference call or meeting with PSI, please contact Kieran at kieran@psimobile.ie

or +353-868270781.

www.psi-mobile.com

.