Introduction to rdc arrow 2016
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Transcript of Introduction to rdc arrow 2016
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Introduction to RDCMarch 2016
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Who Are RDC? • Part of the Arrow Value Recovery
Group• The world’s leading provider of IT
asset recovery services• Arrow Value Recovery handles over
9 million IT assets per year, including 2 million at the RDC facility
• Working with businesses and government organisations to help minimise the costs and maximise the value of their used IT technology
• Equipment resold to 79 countries by a
sales force that speaks 19 languages• 355,000 square foot UK
operational facility• Over 300 security cleared staff• RDC returns over £21 million to our
customers every year
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BS EN ISO 9001:2008
BS EN ISO 14001:2004
PAS 99:2012
BS EN ISO 27001:2013
BS OHSAS 18001:2007
Queen’s Awards for Enterprise for
Innovation (2002)Sustainable Development
(2009) International Trade (2012)
• RDC is certified to international standards for security, environment, quality & safety
• Independently certified by the BSI, accredited world leading standards authority
• Data securely destroyed or removed by tools approved by HM Government Security Services
• Environmental permit as a WEEE Authorised Approved Treatment Facility (AATF)
• Exceed WEEE compliance targets with 0% landfill and 100% recycling & recovery of unsafe, non-working or obsolete IT equipment
PAS 141:2011
BS 11000:2010
RISK ASSURANCE & COMPLIANCE
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GLOBAL CAPABILITIES
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RDC helps customers to get the best value from their used technology
Buyback • Suitable for projects where
specifications of equipment are known or where equipment has values in excess of the cost of disposal
• Costs are deducted from the value in the equipment
• Equipment is purchased from the customer by RDC
Asset Recovery
Remarketing Remarketing • Suitable for ongoing
contracts or where exact specifications of equipment are not known
• Customer pays for services to be performed
• Equipment is resold, with a percentage of the resale value returned to the customer
Redundant Stock Purchase
• Unused and boxed equipment can be purchased from the customer by RDC
Buyback
Redundant Stock Purchase
ASSET RECOVERY SERVICES
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Intuitive online site that makes collection requests and processing more cost and time efficient
Solution • Simple and faster process
to follow with ability to clone previous reports
• One site for all collection requests in a user friendly format
• Reports automatically produced once the requests have been made
• Access on multiple platforms including tablets and SmartPhones
Challenge • Time needed to
complete a collection request form is lengthy and not efficient
• Customers using outdated versions of RDC forms
• Time taken to produce and receive reports varies when timescales are short
• Lack of access across new technology platforms
Benefits• Request form remembers
contacts details saving time when completing the form
• Intuitive interaction immediately familiar to anyone who uses the internet
• Reduces waiting time and access 24/7/365 instead of 09:00 – 17:00 Mon – Fri
• Users without immediate access to word processor or spreadsheet now able to make requests
Maximise Value
Collections
Reporting
MYDATA
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Collection, refurbishment and repair of used technology, before redeployment to a customer site or donation to charity
Refurbishment • Equipment can be
refurbished with a number of tasks including cleaning, upgrading and downgrading to meet a customer’s specific requirements
• Equipment can be reimaged with customer-specific builds or as part of the Microsoft Authorised Refurbisher scheme
Reuse
Re-deployment Redeployment • Equipment can be
reused within the customer’s estate, reducing expenditure on new equipment
• All equipment is put through Portable Appliance Testing, and functionality testing. All data is eradicated
• Equipment can be stored at RDC’s site until required by the customer
Charity Options • Equipment can be
refurbished and donated to charity
• Revenue generated from the resale of equipment can be donated to charity
Refurbishment
Charity Options
ASSET REUSE
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A range of secure solutions to remove data from customer equipment at their site or ensure secure transportation between sites
On-site Data Eradication• Improved data security by
ensuring data never leaves the customer’s site
• Preserves residual value in equipment
• Flexible options depending on volume of drives, type of technology and location
Security
Secure LogisticsSecure Logistics• Multiple options
depending on budget and volume
• ISO 27001 approved multi-drop courier
• Dedicated vehicles• GPS tracked point to
point logistics with secure locked boxes and SC cleared drivers
On-site Destruction • Maximum security
solution suitable for data classified as ‘Top Secret’
• Degaussing at customer’s site is suitable for magnetic media. Degaussed drives are then shredded on return to RDC
• On-site shredding is suitable for both SSDs and HDDs and gives visible results
On-site Destruction
On-site Eradication
ENHANCED SECURITY OPTIONS
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HMG IAS5NIST 800-88
JSP 440
CESGCPNI
US NSA/German DIN
Global compliance with UK and US
standards met as a minimum
ISO 27001HMG Approval
RISK ASSURANCE & COMPLIANCE
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Certified Processes
Award Winning Services
Zero Landfill
• ISO 14001• PAS 141
• Queen’s award for Enterprise for Sustainable Development
• CIWM – Recycler of the Year
• 100% diversion from landfill
• Full mass balance reporting 0%
Landfill
Environmentally ConsciousDescription Weight
in KgsPercentage
%
Recycling Input 38652.30 100.00 %
Ferrous (Iron/Steel) 21462.81 55.5279 %Aluminium 3773.17 9.7618 %Copper 3532.69 9.1397 %Monitor Glass 1476.98 3.8212 %Lead 441.86 1.1432 %Other Metals 1497.23 3.8736 %Oxide/Plastic 6214.43 16.0778 %Precious Metals 9.37 0.0242 %
Total Reclaim 38408.54 99.3694 %Process Loss/Slag 243.76 0.6306 %To Landfill 0.00 0.00 %
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Administration & Reporting• Online portal allows 24/7
collection request management
• All data eradication certificates held on file for a minimum of 7 years
• Full audit trail for all items collected
• Comprehensive selection of reports available on request
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