Introduction to promotion
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Transcript of Introduction to promotion
INTRODUCTION
TO
PROMOTION
Promotion & Communication
0 Promotion is the communications part of marketing.0 promotion provides customers with information and
knowledge in an informative and persuasive manner.
- Information & knowledge can be communicated using
promotion mix.
What is promotion mix?
The steps of developing effective communications
Identify the target
audience
Determine the communication
objective
Design the message
Media selection
Message selection
Feedback collection
Identify the target audience
end user
existing consumers
person deciding on purchases
future customers
Determine the communication objective
• - awareness• - knowledge• - preference• - conviction• - purchase
Buyer readiness
level:
Determine the communication objective
• - Awareness• - Knowledge• - Liking • - Preference• - Conviction• - Purchase
Buyer readiness
level:
Design the message
A
•attention
I •interest
D •desire
A •action
AIDA MODEL
Media Selection
Personal communication
channel
• Two or more person communication directly with each other.
• Face to face• telephone• Mail• Fax
Non-personal communication
channel
• Directed to the end user market.
• Printed media• Broadcast media• Display media• Online media
Main objective – must purchase by target audience
Message Source Selection
0 How to convinced the audience.
0 message source must be credible to gain customers
trust and beliefs.
0 professionals and celebrities as spokesperson
0 eg:
Siti Nurhaliza promote Simply Siti
Feedback collection
do the audience remember the massage?
how many times did they watch it?
what is the main content that they remember about the message?
how is their behavior now as compared to before towards the product and the company?
How do they feel towards the message?
ESTABLISHING THE TOTAL PROMOTIONAL BUDGET
•affordable•percentage-of-sales•competition•objective and-task
4 methods:
affordable
0 Depend on company financial:- good financial – promotion budget
will be big- financial problem - budget will be small
0 promotional program as the final expenses.
percentage-of-sales
0 Easy to be used – only need to decide on a percentage of sales that changes from time to time.
0 eg: 10% of its sales will go to promotion.
competition
0 Easy to be used – only need to decide on a percentage of sales that changes from time to time.
0 eg: 10% of its sales will go to promotion.
objective and-task
Identifying the objective.
determining task
Determining cost
• Advertising
• Sales Promotion & Merchandising
• Personal Sales
• Publicity
•Direct Marketing
MARKETING COMMUNICATION TECHNIQUES(PROMOTION MIX)
Advertising
Is any paid from of non-personal
presentation of ideas, goods, or services by
an identified sponsor.
paid promotions using mass media
one-way communication.
Setting advertising objectives
Inform Persuade Remind Compare
Def : A specific communication task to be accomplished with a specific target audience during a specific period of time.
Personal selling
0Involved a company’s a company sales people.
0 meeting face to face with the customer.
0 the most expensive method among other
promotional mixes.
Sales Promotion
0Involved a company’s a company sales people.
0 meeting face to face with the customer.
0 the most expensive method among other
promotional mixes.
PUBLICITY / PUBLIC RELATION
0 Nonpaid communication of information about an organization’s product or services.
0 Roles of publicityi. maintaining a positive public presenceii. Handling negative publicityiii. Enhancing the effectiveness of other promotional mix elements
DIRECT MARKETING
0 Business communicate straight to the consumer with
advertising techniques such as: fliers, catalogue
distribution, promotional letters, and street
advertising
Example…Direct Mail
TelemarketingEmail Marketing
Door-to-Door Leaflet MarketingBroadcast faxing
Voicemail MarketingCouponing
Popularity of Direct AdvertisingDirect Selling
Factor in setting the promotion mix
Type of product &
market
Push vs Pull strategy
Buyer readiness
state
Product life cycle
ELECTRONIC MARKETING
DIRECT MARKETING
DATA BASE MARKETING
INTERNATE MARKETING
DIFFERENCES AMONG ELECTRONIC MARKETING•Associated with internet marketing.•Captures data to feeds firm’s databases
ELECTRONIC MARKETING
•Is a process of building, maintaining and using customer databases.
DATA BASE MARKETING
•Is an interactive system of marketing which uses one or more advertising media.
DIRECT MARKETING
DIFFERENCE OF MASS & DIRECT MARKETING
•one way.•Aimed at customerMASS MARKETING
•Two way•Interactive with customerDIRECT MARKETING