Functions of Management

Introduction to Business & Marketing

ObjectivesUnderstand the purpose of management

Describe the functions of management

Identify skills needed by managers

Understand the levels of management

What is Management?Entrepreneurs start off only

having to manage themselves.

If a company has employees, then a management plan is needed.

Management helps businesses focus on setting and meeting goals efficiently and effectively.

Skills Needed by ManagersTask-Oriented

Time Management

InterpersonalProblem Solving

Communication

Functions of ManagementThese functions are listed in the

order that they occur.

Some managers specialize in one or two functions.

5 Functions of Management1. Planning2. Organizing3. Staffing4. Implementing/ Directing5. Controlling

1. PlanningSetting goals and objectives

Making long- and short-term plans for meeting goals

Determining resources required and standards that must be met

2. Organizing & 3. StaffingObtaining/coordinating

resources so that objectives can be met

Includes organizing people, work processes, and equipment

Staffing: May need to hire,

train, or fire employees as necessary

4. Implementing/DirectingInfluencing,

guiding, and directing people to carry out their delegated tasks

Providing direction and vision

Also known as “leading” or “implementing”

5. ControllingKeeping the company

on track and making sure goals are met

Setting standards for quality of work

Evaluating performance

Solving problemsMonitoring customer

satisfaction

Levels of ManagementTop-Level Management

Middle Management

Operational Management

Top-Level ManagementTop-Level Management:

Responsible for setting goalsPlanning for the futureLeading and controlling the work of others

Middle ManagementMiddle Management:

Carries out the decisions of the top management

Often responsible for various departments

Responsible for organizing functions, leading and controlling the work of others

Operational ManagementOperational Management:

Responsible for the daily operations of a business:

Office Managers Supervisors Crew Leaders

Main duty is over seeing workers and meeting deadlines

ActivityLook at organizational charts for

Starbucks and identify each level of management

Answer questions regarding the current Top-Management at McDonalds