Introduction of Future Generali Insurance

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    INTRODUCTION OF INSURANCE

    The business of insurance is related to the economic values of assets. Every asset has

    a value. The asset would have been created through the efforts of the owner. The asset

    is valuable to the owner, because he expects to get some benefits from it. The benefits

    may be an income or something else. It is a benefit because it meets some of his

    needs. In the case of a factory or a cow, the product generated by is sold and income

    generated. In the case of a motor car, it provides comfort and convenience in

    transportation. There is no direct income.

    Every asset is expected to last for a certain period of time during which it will

    perform. After that, the benefit may not be available. There is a life time for a

    machine in a factory or a cow or a motor car. None of them will last forever. The

    owner is aware of this and he can so manage his affairs that by the end of that period

    or life time, a substitute is made available. Thus, he makes sure that the value or

    income is not lost. However, the asset may get lost earlier. An accident or some

    unfortunate event may destroy it or make it non-functional. In that case, the owner

    and those deriving benefits there from, would be deprived of the benefit and the

    planned substitute would not have been ready. There is an adverse or unpleasantsituation. Insurance is a mechanism that helps to reduce the effect of such adverse

    situations.

    SOME DFFINITIONS OF INSURANCE

    1. Insurance, in law and economics, is a form of risk management primarily usedto hedge against the risk of a contingent loss. Insurance is defined as the

    equitable transfer of the risk of a potential loss, from one entity to another, in

    exchange for a premium.

    2. Plans in which individuals and organization who are concerned about potentialrisks will pay premiums to an insurance company, who in return, will

    reimburse them if there is loss. To generate a profit, the insurer will invest the

    premiums it receives.

    3. A contract that provides compensation for specific losses in exchange for aperiodic payment. An individual contract is known as an insurance policy and

    the periodic payment is known as an insurance premium.

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    4. A contract in which one party agrees to pay for another partys financial lossresulting from a specified incident (for example, a collision, theft or storm

    damage).

    BRIFE HISTORY OF INSURANCE

    The business of insurance started with marine business, traders, who used to gather in

    the Lloyds coffee house in London, agreed to share the losses to their goods while

    being carried by ships. The losses used to occur because of pirates who robbed on the

    high seas or because of bad weather spoiling the goods or sinking the ship/the first

    insurance policy was issued in 1583 in England. In India, insurance began in 1870

    with life insurance being transacted by an English company was the Albert. The first

    Indian insurance company was the Bombay Mutual Assurance Society Ltd, formed in

    1970.

    Later, the Hindustan cooperative was formed in Calcutta, the united India in Madras,

    the Bombay life in Bombay, the Jupiter in Bombay and the Lakshmi in New Delhi.

    These were all Indian companies, started as a result of the Swadeshi movement in the

    early 1900s. By the year 1956, when the life insurance business was nationalized and

    the Life Insurance Corporation of India (LIC) was formed on 1 st September 1956,

    there were 170 companies and 75 provident fund societies transacting life insurance

    business in India. After the amendment to the relevant laws in 1999, the LIC did not

    have the exclusive privilege of doing life insurance business in India. By 31/3/2002,

    eleven new insurance had been registered and had begun to transact life insurance

    business in India.

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    accidental manner. Nobody should be in a position to make the risks happen. In other

    words, none in the group should set fire to his assets and ask others to share the costs

    of damage. This would be taking unfair advantage of an arrangement put into place to

    protect people from the risks they are exposed to the occurrence has to be random,

    accidental and not the deliberate creation of insured person.

    Assets are insured, because they are likely to be destroyed, through accidental

    occurrences. Such possible occurrences are called perils. Fire, floods, breakdowns,

    lightning, earthquakes etc. are perils. If such perils cab case damage it the asset, we

    say that the asset is exposed to that risks. Perils are the events. Risks are the

    consequential losses or damages. The risk to an owner of a building, because of the

    peril of an earthquake, may be a few lakhs or a few crores of rupees, depending on the

    cost of the building and the contents in it.

    The risk only means that there is a possibility of loss or damage. The damage may or

    may not happen. Insurance is done against the contingence that it may happen. There

    has to be an uncertainty about the risk. Insurance is relevant only if there are

    uncertainties. If there are no uncertainties about the occurrences of an event, it cannot

    be insured against, in the case of a human being, death is certain, but the time of death

    is uncertain. In the case of a person who is terminally ill, the time of earth is not

    uncertain, though not exactly known. He cannot be insured.

    Insurance does not protect the asset. It does not prevent its loss due to the peril. The

    peril cannot be avoided through insurance. The peril can sometimes be avoided,

    through better safety and damage control management. Insurance only tries to reduce

    the impact of the risks on the owner of the assets and those who depend on that asset.

    It only compensates the losses and that too not fully.

    Only economic consequences can be insured. If the loss is not financial, insurance

    may not be possible. Examples of non-economic losses are love and affection of

    parents, leadership of managers, sentimental attachments to family heirlooms,

    innovative and creative abilities, etc.

    If a Jumbo Jet with more than 350 passengers crashers, the loss would run into crores

    of rupees. No airline would be able to bear such a loss. It is unlikely that many Jumbo

    jets, come together into an insurance pool, whenever one of the Jumbo Jets in the pool

    crashes, the loss to be borne by each airline would come down to a few lakhs of

    rupees. Thus, insurance is a business of haring.

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    The manner in which the loss is to be shared can be shared can be determined

    beforehand. It may be proportional to the risk that each person is exposed to. This

    would be indicative of the benefit he would receive if he the peril befell him. The

    share could be collected from the members after the loss has occurred or the likely

    shares may be collected in advance, at the time of admission to the group. Insurance

    companies collect in advance and create a find from which the losses are paid.

    The collection to be made from each person in advance is determined on assumption.

    While it may not be possible to tell beforehand, which person will suffer, it may be

    possible to tell, on the basis of past experiences, how many person, on an average,

    may suffer losses.

    INSURANCE AS A SECURITY TOOLS

    The united Nations Declaration of human Rights 1948 provides that Everyone has a

    right to a standard of living adequate for the health and well-being of himself and his

    family, including food, clothing, housing and medical care and necessary social

    services and the right to security the event of unemployment, sickness, disability,

    widowhood or other lack of livelihood in circumstances beyond the control.

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    When the breadwinner dies, to that extent, the familys income dies. The economic

    condition of the family is affected, unless other arrangements come into being to

    restore the situation Life insurance provides if this did not happen, another family

    would be pushed into the lower strata creates a cost on society. The lower strata create

    a cost on society. Poor people cost the nation by way of subsidies and doles and so on.

    Poor people also cost by way of larger growth in population, poor education and

    vagaries in behavior of children. Life insu0rance tends to reduce such costs. In this

    sense life insurance business is complementary to the states efforts in social

    management.

    Under a socialistic system the responsibility of full security is placed upon the state to

    find resources for providing social security. In the capitalistic society, provisions of

    security are largely left to the individuals. The society provides instruments, which

    can be used in security this aim. Insurance is one of them. In a capitalistic society too,

    there is a tendency to provide some social security by the state under some schemes,

    where members are required to contribute e.g. Social Security Schemes in U.K.

    In India, social security finds a place in our constitution. Article41 requires state,

    within the limits of its economic capacity and development, to make effective

    provisions for security right to work, to education and to provide public assistance in

    case of unemployment, old age, sickness and disablement and in other cases of

    undeserved want. Part of the states obligations to the poorer sections is met through

    the mechanism of life insurance.

    TYPES OF INSURANCE

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    1. Auto InsuranceThis is insurance, which protect the insured against losses involving the

    use of automobiles.2. Business Insurance

    Insurance that is intended to serve the insurance needs of a business rather

    than the needs of an individual.

    3. Health InsuranceA broad term applying to all types of insurance indemnifying or

    reimbursing for losses caused by bodily injury or sickness or for expenses

    of medical treatment necessitated by sickness or accidental bodily injury.

    Health policies can offer many options and very in their approaches to

    coverage. It might also include prescriptions and doctor visits.

    4. Life InsuranceIt provides for payment of a sum of money upon the death of the insured

    person.

    5. Loss of Income InsuranceInsurance that covers workers who are unable to work for any reason.

    They are usually paid 80% of the insured income. They may have to be off

    work for 3 months before the policy comes in effect.

    6. Property InsuranceProperty insurance provides protection against risks to property, such as

    fire, theft or weather damage

    7. Travel InsuranceIs an insurance cover taken by those who travel abroad, which covers

    certain losses such as medical expenses, loss of personal belongings, travel

    delay, personal liabilities?

    8. Workers Compensation InsuranceA State-mandated from of insurance covering workers injured in job-

    related accidents.

    9. Insurance adviceAdvice offered to you related to insurance.

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    Tax Benefits, Riders and Age Eligibility

    1. Premiums paid under this plan are eligible for tax benefits underSection 80C of the Income Tax Act, 1961. Any sum received under

    this plan is exempt from tax under section 10(10D) of the Income Tax

    Act, 1961.

    2. Attach Accident, Waiver of premium, Payer Benefit (for juvenilepolicy) and Critical Illness riders to this policy at a nominal extra cost

    for added protection.

    The Insurance Regulatory and Development Authority (IRDA)

    Reforms in the Insurance sector were initiated with the passage of the IRDA Bill in

    Parliament in December 1999. The IRDA since its incorporation as a statutory body

    in April 2000 has fastidiously stuck to its schedule of framing regulations and

    registering the private sector insurance companies.

    The other decisions taken simultaneously to

    provide the

    supporting systems to the insurance sector and in particular the life insurance

    companies were the launch of the IRDAs online service for issue and renewal of

    licenses to agents.The approval of institutions for imparting training to agents has also

    ensured that the insurance companies would have a trained workforce of insurance

    agents in place to sell their products, which are expected to be introduced by early

    next year.

    Since being set up as an independent statutory

    body the IRDA has

    put in a framework of globally compatible regulations. In the private sector 12 life

    insurance and 6 general insurance companies have been registered.

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    INSURANCE IN INDIA

    Insurance in India can be traced back to the Vedas. For instance, Yogakshema, the

    name of Life Insurance Corporation of India's corporate headquarters, is derived from

    the Rig Veda. The term suggests that a form of "community insurance" was prevalent

    around 1000 BC and practiced by the Aryans. Burial societies of the kind found in

    ancient Rome were formed in the Buddhist period to help families build houses,

    protect widows and children. Bombay Mutual Assurance Society, the first Indian life

    assurance society, was formed in 1870.

    Other companies like Oriental, Bharat and Empire of

    India were also set up in the 1870-90s. It was during the swadeshi movement in the

    early 20th century that insurance witnessed a big boom in India with several more

    companies being set up. As these companies grew, the government began to exercise

    control on them. The Insurance Act was passed in 1912, followed by a detailed and

    amended Insurance Act of 1938 that looked into investments, expenditure and

    management of these companies' funds.By the mid-1950s, there were around 170

    insurance companies and 80 provident fund societies in the country's life insurance

    scene. However,in the absence of regulatory systems, scams and irregularities were

    almost a way of life at most of these companies. As a result, the government decided

    nationalizes the life assurance business in India. The Life Insurance Corporation of

    India was set up in 1956 to take over around 250 life companies.

    For years thereafter, insurance remained a monopoly of

    the public sector. It

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    was only after seven years of deliberation and debate - after the RN Malhotra

    Committee report of 1994 became the first serious document calling for the re-

    opening up of the insurance sector to private players that the sector was finally

    opened up to private players in 2001.The Insurance Regulatory & Development

    Authority, an autonomous insurance regulator set up in 2000, has extensive powers to

    oversee the insurance business and regulate in a manner that will safeguard the

    interests of the insured. The insurance sector in India has come a full circle from

    being an open competitive market to nationalization and back to a liberalized market

    again. Tracing the developments in the Indian insurance sector reveals the 360-degree

    turn witnessed over a period of almost two centuries.

    Milestone of Indian Life Insurance Industry

    The business of life insurance in India in its existing form started in India in the year

    1818 with the establishment of the Oriental Life Insurance Company in Calcutta.Some of the important milestones in the life insurance business in India are:

    1912: The Indian Life Assurance Companies Act enacted as the first statute to

    regulate the life insurance business.

    1928: The Indian Insurance Companies Act enacted to enable the government to

    collect statistical information about both life and non-life insurance

    businesses.

    1938: Earlier legislation consolidated and amended to by the Insurance Act with the

    objective of protecting the interests of the insuring public.

    1956: 245 Indian, foreign insurers and provident societies was taken over by the

    central government and nationalized. LIC formed by an Act of Parliament, viz.

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    LIC Act, 1956, with a capital contribution of Rs. 5 crore from the Government

    of India.

    Insurance sector reforms:

    In 1993, Malhotra Committee headed by former Finance Secretary and RBI Governor

    R.N. Malhotra was formed to evaluate the Indian insurance industry and recommend

    its future direction.

    The Malhotra committee was set up with the objective of complementing the reforms

    initiated in the financial sector. The reforms were aimed at "creating a more efficient

    and competitive financial system suitable for the requirements of the economy

    keeping in mind the structural changes currently underway and recognizing that

    insurance is an important part of the overall financial system where it was necessary

    to address the need for similar reforms".

    In 1994, the committee submitted the report and some of the key recommendations

    included:

    1) Structure

    Government stake in the insurance Companies to be brought down to 50%. Government should take over the holdings of GIC and its subsidiaries so that

    these subsidiaries can act as independent corporations.

    All the insurance companies should be given greater freedom to operate.2) Competition

    Private Companies with a minimum paid up capital of Rs.1bn should beallowed to enter the industry.

    No Company should deal in both Life and General Insurance through a singleentity.

    Foreign companies may be allowed to enter the industry in collaboration withthe domestic companies.

    Postal Life Insurance should be allowed to operate in the rural market. Only One State Level Life Insurance Company should be allowed to operate

    in each state.

    3) Regulatory Body

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    The Insurance Act should be changed. An Insurance Regulatory body should be set up. Controller of Insurance (Currently a part from the Finance Ministry) should be

    made independent.

    4) Investments

    Mandatory Investments of LIC Life Fund in government securities to bereduced from 75% to 50%.

    GIC and its subsidiaries are not to hold more than 5% in any company (Therecurrent holdings to be brought down to this level over a period of time).

    5) Customer Service

    LIC should pay interest on delays in payments beyond 30 days. Insurance companies must be encouraged to set up unit linked pension plans. Computerization of operations and updating of technology to be carried out in

    the insurance industry The committee emphasized that in order to improve the

    customer services and increase the coverage of the insurance industry should

    be opened up to competition.

    But at the same time, the committee felt the need to exercise caution as any failure on

    the part of new players could ruin the public confidence in the industry. Hence, it was

    decided to allow competition in a limited way by stipulating the minimum capital

    requirement of Rs.100 crores. The committee felt the need to provide greater

    autonomy to insurance companies in order to improve their performance and enable

    them to act as independent companies with economic motives. For this purpose, it had

    proposed setting up an independent regulatory body.

    MAJOR POLICY CHANGES

    Insurance sector has been opened up for competition from Indian private insurance

    companies with the enactment of Insurance Regulatory and Development Authority

    Act, 1999 (IRDA Act). As per the provisions of IRDA Act, 1999, Insurance

    Regulatory and Development Authority (IRDA) was established on 19th April 2000to protect the interests of holder of insurance policy and to regulate, promote and

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    ensure orderly growth of the insurance industry. IRDA Act 1999 paved the way for

    the entry of private players into the insurance market which was hitherto the exclusive

    privilege of public sector insurance companies/ corporations. Under the new

    dispensation Indian insurance companies in private sector were permitted to operate

    in India with the following conditions:

    Company is formed and registered under the Companies Act, 1956; The aggregate holdings of equity shares by a foreign company, either by itself

    or through its subsidiary companies or its nominees, do not exceed 26%, paid

    up equity capital of such Indian insurance company;

    The company's sole purpose is to carry on life insurance business or generalinsurance business or reinsurance business.

    The minimum paid up equity capital for life or general insurance business isRs.100 crores.

    The minimum paid up equity capital for carrying on reinsurance business hasbeen prescribed as Rs.200 crores.

    The Authority has notified 27 Regulations on various issues which include

    Registration of Insurers, Regulation on insurance agents, Solvency Margin, Re-

    insurance, Obligation of Insurers to Rural and Social sector, Investment and

    Accounting Procedure, Protection of policy holders' interest etc. Applications were

    invited by the Authority with effect from 15th August, 2000 for issue of the

    Certificate of Registration to both life and non-life insurers. The Authority has its

    Head Quarter at Hyderabad.

    Insurance Companies:

    IRDA has so far granted registration to 12 private life insurance companies and 9

    general insurance companies. If the existing public sector insurance companies are

    included, there are currently 13 insurance companies in the life side and 13 companies

    operating in general insurance business. General Insurance Corporation has been

    approved as the "Indian reinsurer" for underwriting only reinsurance business.

    Particulars of the life insurance companies and general insurance companies including

    their web address are given below:

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    Indian Insurance sector touted to record a 18% growth

    According to K N Bhandari, the Secretary General of General Insurance Council,

    India's general insurance sector is slated to grow at an 18% rate in 2008. The

    comparable figure for 2007 was 13%. As per Mr. Bhandari, the present market value

    of the Indian general insurance sector is Rs 30,000-crore. The current penetration

    level of the Indian insurance sector is 0.65%.

    The Indian urban sector is a significant contributor to the general insurance market. In

    comparison, contribution from rural India is small. Efforts are afoot to capture the

    dormant rural market via strategies like awareness generation, institutional marketing

    and e-marketing.

    LIFE INSURERS Websites

    Public Sector

    Life Insurance Corporation of India www.licindia.com

    Private Sector

    Allianz Bajaj Life Insurance Company Limited www.allianzbajaj.co.in

    Birla Sun-Life Insurance Company Limited www.birlasunlife.com

    HDFC Standard Life Insurance Co. Limited www.hdfcinsurance.com

    ICICI Prudential Life Insurance Co. Limited www.iciciprulife.com

    ING Vysya Life Insurance Company Limited www.ingvysayalife.com

    Max New York Life Insurance Co. Limited www.maxnewyorklife.com

    MetLife Insurance Company Limited www.metlife.com

    Om Kotak Mahindra Life Insurance Co. Ltd. www.omkotakmahnidra.com

    SBI Life Insurance Company Limited www.sbilife.co.in

    TATA AIG Life Insurance Company Limited www.tata-aig.com

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    AMP Sanmar Assurance Company Limited www.ampsanmar.com

    Dabur CGU Life Insurance Co. Pvt. Limited www.avivaindia.com

    GENERAL INSURERS

    Public Sector

    National Insurance Company Limited www.nationalinsuranceindia.com

    New India Assurance Company Limited www.niacl.com

    Oriental Insurance Company Limited www.orientalinsurance.nic.in

    United India Insurance Company Limited www.uiic.co.in

    Private Sector

    Bajaj Allianz General Insurance Co. Limited www.bajajallianz.co.in

    ICICI Lombard General Insurance Co. Ltd. www.icicilombard.com

    IFFCO-Tokyo General Insurance Co. Ltd. www.itgi.co.in

    Reliance General Insurance Co. Limited www.ril.com

    Royal Sundaram Alliance Insurance Co. Ltd. www.royalsun.com

    TATA AIG General Insurance Co. Limited www.tata-aig.com

    Cholamandalam General Insurance Co. Ltd. www.cholainsurance.com

    Export Credit Guarantee Corporation www.ecgcindia.com

    HDFC Chubb General Insurance Co. Ltd.

    REINSURER

    General Insurance Corporation of India www.gicindia.com

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    Introduction of Future Generali India Life and Non Life

    Insurance Company Limited

    Company Profile

    Future Generali is a joint venture between the India-based Future Group and the Italy-

    based Generali Group. Future Generali is present in India in both the Life and Non-

    Life businesses as Future Generali India Life Insurance Co. Ltd. and Future Generali

    India Insurance Co. Ltd.

    Future Group

    Future Group, led by Mr. Kishore Biyani, is positioned to cater to the entire Indian

    consumption space. The Future Group operates through six verticals:

    1. Future Retail (encompassing all lines of retail business)2. Future Capital (financial products and services)3. Future Brands (all brands owned or managed by group companies)4. Future Space (management of retail real estate)5. Future Logistics (management of supply chain and distribution)6. Future Media (development and management of retail media spaces)

    The groups flagship enterprise, Pantaloon Retail, is Indias leading retail company

    with presence in food, fashion and footwear, home solutions and consumer

    electronics, books and music, health, wellness and beauty, general merchandise,

    communication products, E-tailing and leisure and entertainment. The company owns

    and manages multiple retail formats catering to a wide cross-section of the Indian

    society and its width and depth of merchandise helps it capture almost the entire

    consumption basket of the Indian consumer. Headquartered in Mumbai (Bombay), the

    company operates through 4 million square feet of retail space, has over 150 stores

    http://www.futuregenerali.in/Corporate/Index.aspxhttp://www.pantaloon.com/http://www.pantaloon.com/http://www.futuregenerali.in/Corporate/Index.aspx
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    across 35 cities in India and employs over 15,000 people. The companys revenues

    for FY 05-06 were Rs. 2017 crore

    Founded in 1987, as a garment manufacturing company, Pantaloon Retail forayed into

    modern retail in 1997 with the opening up of a chain of department stores, Pantaloons.In 2001, it launched Big Bazaar, a hypermarket chain, followed by Food Bazaar, a

    supermarket chain and went on to launch Central, a first of its kind, seamless mall

    located in the heart of major Indian cities. Some of its other formats include,

    Collection I (home improvement products), E-Zone (consumer electronics), Depot

    (books, music, gifts and stationaries), all (fashion apparel for plus-size individuals),

    Shoe Factory (footwear) and Blue Sky (fashion accessories). It has recently launched

    its retailing venture, futurebazaar.com.

    Some of the groups subsidiaries include Home Solutions Retail India Ltd, Future

    Bazaar India Ltd and Converge Retail India Ltd, which leads the groups foray into

    home improvement, retailing and communication products, respectively. Other group

    companies include, Pantaloon Industries Ltd, Galaxy Entertainment and Indus League

    Clothing. It has also entered joint venture agreements with a number of companies

    including ETAM group, Gini & Jony, Liberty Shoes, Staples and Planet Sports, a

    company that owns the franchisee of international brands like Marks & Spencer,

    Debenhams, Guess and The Body Shop in India.

    Future Capital Holdings, the groups financial arm, focuses on asset management

    through real estate investment funds (Horizon and Kshitij) and consumer-related

    private equity fund, in division. It also plans to get into insurance, consumer credit

    and offer other financial products and services.

    Future Groups vision is to, "deliver Everything, Everywhere, Every time to Every

    Indian Consumer in the most profitable manner." One of the core values at Future

    Group is, Indian and its corporate credo is Rewrite rules, Retain values.

    Generali Group

    Established in Trieste on December 26, 1831, Generali is an international group

    present in more than 40 countries and 5thlargest company in the world with insurance

    companies and companies mostly operating in the financial and real estate sectors. Its

    ranked is 47

    th

    in Global fortune list of 500s (2009). Over the years, the GeneraliGroup has reconstructed a significant presence in Central Eastern Europe and has

    http://www.generali.com/generalicom/home.do?&idItem=1071&idSezione=1070&idLanguage=ENhttp://www.generali.com/generalicom/home.do?&idItem=1071&idSezione=1070&idLanguage=EN
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    started to develop business in the principal markets of the Far East, including China

    and India.

    Generali Group is a key player in Continental Europe, with a significantpresence in all the principal countries.

    Generali is the third largest European insurance group by premium written andthe 47th largest company by revenues in the "Fortune Global 500" 2009

    worldwide ranking.

    Characterised since 1831 by a strong international drive. Implementing a decentralised multi-brand and multi-local approach. Focused on the retail market. Using a multi-channel distribution strategy.

    Vision and values of Generali Group

    Group`s Vision

    We are committed to being a leading international team that producesconsistent, excellent results for our stakeholders in the short and long term.

    We believe in the value of our people and we build our competitive advantagethrough the commitment of every individual. We will therefore seek to produce

    and to leverage constantly a pioneering spirit, innovation and excellence.

    We are committed to becoming the most attractive employer for the bestperforming people.

    We will work constantly to enhance our group identity, proud of our history andof the richness of our diversities.

    Pioneering spirit

    Inclination towards innovation and continuous search for new and better solutions,

    being open to changes and being ambitious to continuously improve and innovate.

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    Passion for clients

    Emphasis on clients and their needs, searching for the optimal solution to satisfy them

    both by supplying high quality products and services as well as by providing them with

    transparent and thorough information.

    Responsibility

    Ethical choice of accepting the consequences of ones own actions and of being loyal

    to the organization, taking the initiative and making decisions within ones own

    competence and responsibility.

    Respect

    Strong belief that doing business implies respecting the rules; rules linked to our

    duties towards shareholders as well as rules affecting the relationship with all our

    stakeholders, especially our employees and the community where we operate.

    Flexibility

    Ability to be open and to encourage others to stay open to change, to maintain and

    improve work effectiveness in new situations, to adapt ones attitude and behaviour to

    work effectively with different people, to readily adapt to changing priorities, new

    procedures and methods, better ideas and strategies.

    Integration

    Ability to grow and work together by listening to each other and openly and

    constructively comparing different ideas, which is fundamental to improve both oneself

    and business results.

    Professionalism

    Continuous commitment of the individual and of the organization to develop

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    knowledge and to increase the value of experience, in order to achieve a specific and

    distinctive know-how.

    Transparency

    A must in the exchange of opinions and information, based on clear purposes and on

    behavioural coherence in order to create and strengthen confidence amongst people and

    integrity in business performance.

    Business activity and Mission of Generali Group:

    The Group`s Activity

    The Generali Group is one of the most significant participants in the global insurance

    and financial products market. The Group is leader in Italy and Assicurazioni

    Generali, founded in 1831 in Trieste, is the Group's Parent and principal operating

    Company, characterised from the outset by a strong international outlook and now

    present in 64 Countries, Assicurazioni Generali has consolidated its position among the

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    world's leading insurance operators. It has in fact a strong position in western Europe,

    its main area of activity, with significant market shares in Germany, France, Austria,

    Spain, Switzerland as well as Israel.

    In recent years, the Group has made a significantreturn to central-eastern European markets and has set up offices in the principal

    markets of the Far East, among which China and India. In the last decade, the Group

    has widened its product offerings from only insurance to include the entire range of

    financial and real estate services and asset management.

    The Group's Mission

    The Mission of the Generali Group is to:

    Become the leading insurance group in terms of profitability in the majorEuropean countries in which the Group operates and play an important role in

    high-potential markets.

    Grow in the retail and SME (Small & Medium-sized Enterprises) sectors byimplementing a distribution strategy based primarily on agents networks and

    focused on a multi-brand approach.