Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Customer Support
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Transcript of Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Customer Support
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OmniSocial EngagedPowered by Mzinga
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Who is Mzinga?
Technology & Services
• OmniSocial Engaged – Social Engagement Platform• OmniSocial Insure – Social Moderation Services• OmniSocial Learning – Social Business, Collaboration, Learning and
Development for the Extended Enterprise• OmniSocial Content – eLearning course content development platform• Alumni.IO – Corporate Alumni Networks
Company • Headquartered in Burlington, MA w/offices in Mechanicsburg, PA and
remote employees• 100 employees & network of 50+ multilingual social media professionals
Experience• Formed in 2008 through acquisition • Expertise in Social Engagement, Online Moderation, Social Learning, Social
Business, and Alumni Networks
About Mzinga
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OMNISOCIAL ENGAGEDThe premier enterprise social engagement platform to power
fully-integrated, branded discussions.
Empower your fans, consumers, and customers to have real, value-added conversations on your domain.
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Customers
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BRAND AFFINITY & ADVOCACYEngage your base of passionate fans, like-minded individuals,
and consumers..
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BRAND ADVOCACY SEO
TRAFFIC & CONVERSION
CONTROL
SOCIAL HUB
.
ADVERTISING
BRAND AFFINITY & ADVOCACY
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BRAND AFFINITY & ADVOCACYCase Studies:
American Broadcasting CompanyMajor League Baseball
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SOCIAL CUSTOMER SUPPORTSupport your customers more efficiently with a collaborative, social customer support community.
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REDUCE SUPPORT COSTS CUSTOMER SATISFACTION
INCREASED REVENUE
PRIVATE OR PUBLIC INSIGHTS
INNOVATION
SOCIAL CUSTOMER SUPPORT
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SOCIAL CUSTOMER SUPPORTCase Studies:
Ford Major League Baseball
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OmniSocial Engaged – Features
BRANDABLE
MOBILE
CONFIGURABLE SCALABLE
SEAMLESS AUTHENTICATION
ANALYTICS GAMIFICATION QUICK AND EASY
UGC MODERATION MEMBER
MANAGEMENT
INTEGRATIONS “BYO”
PROFESSIONAL SERVICES