Intro to Business Organization
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Transcript of Intro to Business Organization
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B U S I N E S S O R G A N I Z AT I O N
I C T 1 0 4
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Introduction to
BUSINESSORGANIZATIONS
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WHY DO WENEED TO KNOWBUSSINESS?
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WHY DO WENEED TO KNOWBUSSINESS?
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WHY DO WENEED TO KNOWBUSSINESS?
Successful business = hot ;-)
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BUSINESSFUNCTIONS
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BUSINESSFUNCTIONS
Human Ressources
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BUSINESSFUNCTIONS
Human RessourcesFinance & Accounting
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BUSINESSFUNCTIONS
Human Ressources
Customer ServiceFinance & Accounting
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BUSINESSFUNCTIONS
Human Ressources
Customer ServiceFinance & Accounting
Administration & IT
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BUSINESSFUNCTIONS
Human Ressources
Operations (Production)
Customer ServiceFinance & Accounting
Administration & IT
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BUSINESSFUNCTIONS
Human Ressources
Sales & MarketingOperations (Production)
Customer ServiceFinance & Accounting
Administration & IT
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BUSINESSFUNCTIONS
Human Ressources
Sales & Marketing R & DOperations (Production)
Customer ServiceFinance & Accounting
Administration & IT
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HRHuman Resources
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HRHuman Resources
Recruitment & Retention
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HRHuman Resources
Recruitment & Retention
Professional Development & Training
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HRHuman Resources
Recruitment & Retention
RedundancyProfessional
Development & Training
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HRHuman Resources
Recruitment & Retention
Redundancy
Motivation
Professional Development & Training
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HRHuman Resources
Recruitment & Retention
Redundancy
Motivation
Professional Development & Training
Health & Safety Conditions
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HRHuman Resources
Recruitment & Retention
Redundancy
Motivation
Professional Development & Training
Health & Safety Conditions
Liaison with trade unions
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HRHuman Resources
Recruitment & Retention
Dismissal
Redundancy
Motivation
Professional Development & Training
Health & Safety Conditions
Liaison with trade unions
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SALESMARKETINGAND
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SALESMARKETINGAND
Product – advice on new product development, product improvement, extension strategies, target markets
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SALESMARKETINGAND
Sales Strategies
Product – advice on new product development, product improvement, extension strategies, target markets
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SALESMARKETINGAND
Market Research
Sales Strategies
Product – advice on new product development, product improvement, extension strategies, target markets
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SALESMARKETINGAND
Market Research
Pricing Strategies
Sales Strategies
Product – advice on new product development, product improvement, extension strategies, target markets
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SALESMARKETINGAND
Market Research
Pricing Strategies
Sales Strategies
Sales Team
Product – advice on new product development, product improvement, extension strategies, target markets
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SALESMARKETINGAND
Market Research
Promotion Strategies
Pricing Strategies
Sales Strategies
Sales Team
Product – advice on new product development, product improvement, extension strategies, target markets
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Research & DevelopmentRD
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Research & DevelopmentRD
New product development
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Research & DevelopmentRD
New product development
Product testing
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Research & DevelopmentRD
New product development
Competitive advantageProduct testing
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Research & DevelopmentRD
New product development
Product improvements
Competitive advantageProduct testing
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Research & DevelopmentRD
New product development
Product improvements
Competitive advantage
Value added
Product testing
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Research & DevelopmentRD
New product development
Product improvements
Competitive advantage
Value added
Product testing
Efficiency gains
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Research & DevelopmentRD
New product development
Product improvements
Competitive advantage
Value added
Product testing
Efficiency gains
Cost savings
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FINANCE & ACCOUNTS
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FINANCE & ACCOUNTS
Links with all other functional areas
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FINANCE & ACCOUNTS
Cash flow
Links with all other functional areas
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FINANCE & ACCOUNTS
Cash flow
Raising finance
Links with all other functional areas
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FINANCE & ACCOUNTS
Cash flow
Preparing accounts
Raising finance
Links with all other functional areas
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PRODUCTIONOPERATIONS
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PRODUCTIONOPERATIONS
Production methods
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PRODUCTIONOPERATIONS
Acquiring resources
Production methods
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PRODUCTIONOPERATIONS
Acquiring resources
Planning output – labour, capital, land
Production methods
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PRODUCTIONOPERATIONS
Acquiring resources
Planning output – labour, capital, land
Production methods
Monitoring costs
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PRODUCTIONOPERATIONS
Acquiring resources
Planning output – labour, capital, land
Production methods
Monitoring costsEfficiency
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PRODUCTIONOPERATIONS
Acquiring resources
Planning output – labour, capital, land
Projections on future output
Production methods
Monitoring costsEfficiency
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CUSTOMER SERVICE
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CUSTOMER SERVICE
Publicity and public relations
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CUSTOMER SERVICE
Dealing with customer complaints
Publicity and public relations
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CUSTOMER SERVICE
After-sales service
Dealing with customer complaints
Publicity and public relations
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CUSTOMER SERVICE
Monitoring distributionAfter-sales service
Dealing with customer complaints
Publicity and public relations
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CUSTOMER SERVICE
Monitoring distributionAfter-sales service
Handling consumer enquiries
Dealing with customer complaints
Publicity and public relations
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CUSTOMER SERVICE
Monitoring distributionAfter-sales service
Handling consumer enquiries
Offering advice to consumers
Dealing with customer complaints
Publicity and public relations
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BUSSINESSORGANIZATION
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BUSSINESSORGANIZATION
Organization by Type
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BUSSINESSORGANIZATION
Organization by Type
Regional
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BUSSINESSORGANIZATION
Organization by Type
Global
Regional
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BUSSINESSORGANIZATION
Organization by Type
Global
Regional
Local
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BUSSINESSORGANIZATION
Organization by Type
Global
National
Regional
Local
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BUSSINESSORGANIZATION
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BUSSINESSORGANIZATION
Empowerment
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BUSSINESSORGANIZATION
DelegationEmpowerment
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BUSSINESSORGANIZATION
Hierarchy
DelegationEmpowerment
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BUSSINESSORGANIZATION
Authority
Hierarchy
DelegationEmpowerment
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BUSSINESSORGANIZATION
Authority
Chain of Command
Hierarchy
DelegationEmpowerment
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BUSSINESSORGANIZATION
Authority
Span of control
Chain of Command
Hierarchy
DelegationEmpowerment
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ADMINISTRATIONIT&
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ADMINISTRATIONIT&
Use of IT systems
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ADMINISTRATIONIT&
Managing estates
Use of IT systems
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ADMINISTRATIONIT&
Managing estates
Reception
Use of IT systems
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ADMINISTRATIONIT&
Managing estates
ReceptionClerical work
Use of IT systems
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ADMINISTRATIONIT&
Managing estates
ReceptionClerical work
Overview of quality control
Use of IT systems
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ORGANIZATIONCHARTS
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ORGANIZATIONCHARTSHierarchical Structure
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ORGANIZATIONCHARTSHierarchical Structure
Managing Director
Sales Director Marketing Director Finance Director
A B C D Market Strategy
Research Purchasing Manager
Sales Manager
Accounts Manager
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ORGANIZATIONCHARTS
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ORGANIZATIONCHARTSPyramidal Structure
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ORGANIZATIONCHARTSPyramidal Structure
MD
Middle Management
Workers
Senior Management
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ORGANIZATIONCHARTS
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ORGANIZATIONCHARTSEntrepreneurial / Centralized
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ORGANIZATIONCHARTSEntrepreneurial / Centralized
R&D
Marketing Sales
Production
Finance
MD
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ORGANIZATIONCHARTS
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ORGANIZATIONCHARTSCollaborative Structure
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ORGANIZATIONCHARTSCollaborative Structure
Sales
Marketing
Production
Accounts
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ORGANIZATIONCHARTS
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ORGANIZATIONCHARTSCircular / Flat
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Marketing Sales
ProductionFinance
R&D
ORGANIZATIONCHARTSCircular / Flat
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ORGANIZATIONCHARTS
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ORGANIZATIONCHARTSMatrix Structure
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Project
Marketing
R&DSales
Finance
HR Production
ORGANIZATIONCHARTSMatrix Structure
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CHARTSORGANIZATION
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CHARTSORGANIZATION
Changes to business structures
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CHARTSORGANIZATION
Changes to business structures
Linked to new thinking on leadership and management
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CHARTSORGANIZATION
Changes to business structures
Linked to new thinking on leadership and management
Less hierarchical
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CHARTSORGANIZATION
Changes to business structures
Linked to new thinking on leadership and management
Less hierarchical
Global businesses – more complex structures
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CHARTSORGANIZATION
Changes to business structures
Linked to new thinking on leadership and management
Less hierarchical
Emphasis on communication and collaboration between sections
Global businesses – more complex structures
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