Interpesonal skills - Management Concepts - Manu Melwin Joy - Training Tools - Conceptual Skills
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Through interpersonal relationships
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Transcript of Interpesonal skills - Management Concepts - Manu Melwin Joy - Training Tools - Conceptual Skills
Through interpersonal relationships
Prepared By
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presentations.
Manu Melwin Joy
Assistant ProfessorIlahia School of Management Studies
Kerala, India.
Phone – 9744551114Mail – [email protected]
Power of Relationships
15 Steps to building good relations
1. Have a positive attitude
2. Giving
JOHARI Window
Clipping lion and tit for tat
3. Give honest and sincere appreciation
4. GRATITUDE
5. Talk in their language
6. Never Criticize in public
7. Know
Body Language
90% of communication is non – verbal
Proxemics
Paralanguage
Kinesics
Oculistics
Visual construction
Visual remembered
Auditory constructio
n
Auditory remembere
d
kinesthetic Auditory digital
8. Be a good Listener
TYPES OF LISTENING
1.SELECTIVE LISTENING.
2.PSEUDO LISTENING.
3.AGGRESSIVE LISTENING.
4.DEFENSIVE LISTENING.
5.ACTIVE LISTENING.
EFFECTIVE COMMUNICATION
IM = UMINTENDED MEANING = UNDERSTOOD MEANING
Message will be misunderstood to a certain extendPhone/biscuit
Communication is impossible without action.
1. Draw a circle. 2. Draw a triangle below the circle 3. Draw a rectangle from the right corner of the triangle. 4. Draw a straight line from the top most point of the circle. 5.From the end point of the straight line, draw a rectangle.6. Draw a triangle from the right corner of the rectagle.
9. Go the extra mile
10. Be a team player
11. Use the magic of smile
12. Choose words
carefully
How to sayBe short and accurate
KISS – Keep it Short and SweetUse positive words
13.Never Argue
What is the difference between an Argument and a Discussion?
1.An argument throws heat; a discussion throws light.
2.One stems from closed mind and other stems from open mind.
3.An argument is an exchange of ignorance whereas a discussion is an exchange of knowledge.
4.An argument is an expression of temper whereas a discussion is an expression of logic.
5.An argument tries to prove who is right whereas a discussion tries to prove what is right.
14. Sense of Humor
15. Remember Names
