Interpersonal Behaviour And Group Dynamics By Raghav Malhotra
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Transcript of Interpersonal Behaviour And Group Dynamics By Raghav Malhotra
Interpersonal Behaviour and Group Dynamics
By: Raghav Malhotra MBA Gen.
Presentation On
INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH
M.D.U. ROHTAK
Interpersonal BehaviorA variety of behaviors involving the ways in which people work
with and against one another
Psychological Contracts
People’s beliefs about what is expected of another in a relationship
Transactional ContractTransactional Contract: A type of psychological contract that is characterized by an exclusively economic focus, a brief time span, an unchanging nature, and is narrow and well defined in scope
Relational ContractRelational Contract: A type of psychological contract in which the parties have a long-term and widely defined relationship with a vast focus
Trust
A person’s degree of confidence in the words and actions of another
Calculus-Based TrustCalculus-Based Trust: A form of trust based on deterrence, whenever people believe that another will behave as promised out of fear of getting punished for doing otherwise
Identification-Based TrustIdentification-Based Trust: A form of trust based on accepting the wants and desires of another person
Developing Trust
How trust developsHow trust develops: Some people tend to be more trusting than others People develop reputations for being trustworthy
How to promote trustHow to promote trust: Always meet deadlines Follow through as promised Spend time sharing personal values and goals
Prosocial Behavior Prosocial behaviorProsocial behavior can be defined as acts
that benefit others in organizations Organizational Citizenship BehaviorOrganizational Citizenship Behavior (OCB)
can be defined as acts that exceed the formal requirements of one’s job
Whistle-blowingWhistle-blowing is the disclosure by employees of illegal, immoral, or illegitimate practices by employers to people or organizations able to effect action
Organizational Citizenship Behavior The more people believe they are treated fairly by the
organization: The more they trust its management The more willing they are to go the extra mile to help out when
needed
Although the effects of OCB may be indirect and difficult to measure, they can be very profound
To promote OCB: Go out of your way to help others Be an example of conscientiousness Make voluntary functions fun Demonstrate courtesy and good sportsmanship
Cooperation and Competition Cooperation can be defined as those situations in which
two or more individuals, teams or organizations work together toward some common goal
Factors that contribute to cooperation: Reciprocity principle: the tendency for people to treat others the
way they have been treated in the past Personal orientation: some people tend to be more cooperative,
by nature, than others Organizational reward systems
Competition can be defined as a pattern of behavior in which each person, group, or organization seeks to maximize its own gains, often at the expense of others
Levels of Cooperation/Assertiveness
Collaboration: cooperation and assertiveness
Accommodating: cooperation and unassertive
Compromising: between cooperative and assertive
Forcing: assertive and uncooperative (conflict/competition)
Avoiding: unassertive and uncooperative
Personal Orientations
CompetitorsPeople whose primary
motive is doingbetter than others,
besting them in opencompetition
IndividualistsPeople who care almost
exclusively aboutmaximizing their own gain,
and don’t care whether othersdo better or worse than
themselves
CooperatorsPeople who areconcerned with
maximizing joint outcomes,getting as much as
possible for their team
EqualizersPeople who are
primarily interested inminimizing the
differences betweenthemselves and others
Cooperation vs. Competition vs. Conflict
When cooperatingcooperating with one another, people contribute to attaining the same goal that they share.
However, when competingcompeting against one another, people attempt to attain the same goal, which only one can have.
And, conflict occurs when there are competing goals.
RefrencesBooks
-Robbins, OB, Prentice Hall -LM Prasad,OB, Sultan chand & Sons
Web
www.wikipedea.org www.Pagalguy.com www.freemba.in www.authorstream.com www.CartoonStock.com.