INTERNSHIP REPORT

ON

PAKISTAN TELECOMMUNICATION COMPANY LIMITED

Submitted to:

Aman Ullah AwanDirector IMS

University of Science & Technology, Bannu - KPK

Submitted by:

Hafiz Ullah DawrRoll Number: 39

BBA (IT)Session: 2006-2010

Institute Of Management Sciences,University Of Science Technology, Bannu

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In the name of

The creator of every creation

The piety

The beneficient

The merciful

The wise

The Lord of the world

The first and the last

The sender of the Holy Prophet

Muhammad may Peace Be Upon Him

Whereof there is no doubt

The owner of the Day of Judgment

To whom everyone will be brought back

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DEDICATIONSDEDICATIONS

Dedicated to my Loving Parents, Brothers,respected teachers and Supporting Friends

who always helped meIn times of woe and Distress

&Taught me to follow the Path of Truth,

Justice, Honesty and Sincerity.

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APPROVAL SHEET

INSTITUTE OF MANAGEMENT SCIENCE

INTERNSHIP REPORT

ON

PTCL, BANNU - KPK

EXTERNAL EXAMINER

Name:

Designation:

Signature:

SUPERVISOR

Supervised by:

Signature:

Designation :

DIRECTOR IMS

Name:

Signature:

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PREFACEThis report is the practical part of the most vital practice of our BBA-IT program. The

sole objective is to familiarize the student with the practical manipulation of business

organization. This report has been written to know how big organizations like PTCL manage

their teams to achieve their common goals.

In the first phase of the report there is the general introduction about the company and

then different terms have been explained, then the mission, values, different services and

different strategies of the organization have been explained.

In the next part, SWOT analysis of the firm have been done by the help of which it is

identified that what are the strong areas of the company and where it lacks so that it can improve,

and then in the end most important my experience while working in the PTCL as internee is

explained.

Author

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ACKNOWLEDGEMENTIn the name of Almighty Allah who is most merciful, and who give me courage to write

this internship report in a different way.

I extend my heartiest thanks to my seniors, colleagues, and juniors who assist me on

every occasion to enable me to write this report.

My parents, classmates, friends come next in the list of those whom I have to thanks. I

pay special homage to the following persons.

Mr. Aftab Khan (Lecturer, IMS, UST, Bannu)

Mr. Asif Ullah Dawar (MS-Finance, Agriculture University, Peshawar)

Mr. Rifat Ullah Khan (Press & Graphics Designer, UST Bannu)

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TABLE OF CONTENTS

S.No. TOPICS Page No.… PREFACE v… Acknowledgement vi

Chapter # 1 INTRODUCTION OF PTCL1.1. Introduction 11.2. Brief history 11.3. Historical background 31.4. Vision 41.5. Mission 41.6 Core Value 4Chapter # 2 CURRENT SITUATION OF ORGANIZATION2.1. Structure of organization 52.2. Technical & Operational Net Work 82.3 Services provided by PTCL 102.4 Services For Corporate Customers 14Chapter # 3 SUBSIDIARIES AND COMPETITORS

3.1. Subsidiary/Product & Competitor 203.2 Introduction Of Subsidiaries 213.3 Competitor of PTCL 223.4 New Competitors 23Chapter # 4 FEATUERES OF BROADBAND (PTCL)

4.1. Broadband Pakistan (Unlimited) 244.2. Services By Multimedia & Broadband

Department27

4.3. Broadband Entertainment Portal (PTCL BUZZ) 29Chapter # 5 DUTIES PERFORMED DURING INTERNSHIP

5.1. Taking Orders from Customers 345.2. Complaint Management System

Handling37

5.3. Field Work 39

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Chapter # 6 FINDINGS AND RECOMMENDATIONS6.1. Finding 456.2 Recommendations 466.3 SWOT Analysis 476.4 SWOT Matrix 486.5 Bibliography 49

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