Presented by:

Russell Cummings Strategic Business

Development

LEADER TRAINING 2015

The purpose of this Workshop:

1. To improve our ski l ls in a range of

business and leadership areas

2. To learn from each other

3. To share best practice across the group

4. To bui ld our Industry Networks and

All iances

5. To have some fun

PURPOSE

VUCA an acronym used by American Military to

describe extreme conditions in Afghanistan/ Iraq

and now being adopted by CEO’s to describe

current business conditions

• Volatile – change happens rapidly and on a

large scale

• Uncertain – the future cannot be predicted

with any precision

• Complex – challenges are complicated by

many factors and there are few single causes

or solutions

• Ambiguous – there is little clarity on what

events mean and what effect they may have

Source:

http://leadersgrowth.wordpress.com/2013/05/14/helping-clients-deal-with-the-leadership-shift/

DOING BUSINESS IN A VUCA WORLD

Key Trends for your team:

1. Training / Development of your managers

will move away from focusing on isolated

behavioural competencies toward complex

“thinking abilities”.

2. Collective Leadership. Leadership

demonstrated (and embraced) across the

organisation not just the top

3. Transfer greater ownership of professional

development back to the team. Allow the

team to learn by doing

FUTURE MANAGEMENT TRENDS DUE TO VUCA

ONLINE RESOURCES Maintain the Growth

What courses or custom

courses wi l l you undertake

to compliment your

plans? Next 2 days wi l l

clarify this.

PROFESSIONAL DEVELOPMENT – ONLINE TRAINING

LINKEDIN DISCUSSION FORUM

• You wi l l be actively involved in the

application of concepts, tools and

processes today to develop plans, identify

and fix i ssues.

• You can choose to apply this to:

– Your Business; or

– Your Industry

However, at times, we may request that you

focus on particular exercise on your Industry.

FOCUS

HORIZONTAL VERSUS VERTICAL DEVELOPMENT

Horizontal Development – most useful when a problem is clearly defined and there

are known techniques for solving it (i.e. training in how to do a surgery as a doctor)

Vertical Development – skills to problem solve and evolve your leadership /

management abilities to make sense of your world. Must be earned through hitting

hurdles and pushing through them. Skills to be adaptable, collaborate, problem solve,

be self-aware.

3 stage process for Vertical Development of Leaders:

1. Awaken – Raise awareness to do things in a different way

2. Unlearn and discern – Test new assumptions. Experiment

3. Advance – Practice, Practice new techniques on real issues

(Source: Future Trends in Leadership paper, Center for Creative Leadership)

AGENDA

Time Topics

9:00 am Introduction / Welcome

9:15am Discovering your key leadership/business opportunities in 2014/2015

9:30 am Key Management Frameworks to drive business success

Coffee

11:15 am Powerful problem solving techniques to solve any issue

12:30 pm Lunch

1:15 pm • Better Decision Making

• Simple Problem Solving

2:45 pm Coffee

3:00 pm • The Productivity Challenge

• Increasing your Change Potential

3:45pm Next Steps

4:00pm Close

1-2 minutes from each of you on who you are

and your key reason for participating in the program

INTRODUCTION FROM YOUR PEERS

LEADERSHIP Discover your Leadership / Business Opportunities in 2015/16

LEADERSHIP GAP ANALYSIS

Exerc i se :

Pe r fo rm a gap ana l ys i s on your l eadersh ip i s sues

KEY MANAGEMENT FRAMEWORKS TO

DRIVE BUSINESS SUCCESS

NOW – WHERE – HOW

WHERE will we be

in the future?

HOW do we

get there?

BUSINESS IMPROVEMENT STRATEGIES

STRATEGIC PLANNING MODEL

THE GOLDEN CIRCLES

http://www.ted.com/talks/s imon_sinek_how_great_leaders_inspi re_action.html

COFFEE / TEA

POWERFUL PROBLEM SOLVING TECHNIQUES

I f you had a Magic Wand with no l imitat ions, what changes would you make to your bus iness or indust ry?

• Double our sales

• Small highly focused sales force

• High impact point of sales documentation

• Price points that maximize sales and margin

• Management involvement in the sales process

• Innovative incentive program for the sales team

• No poor quality customers

• No bad debts

• Everyone pays on time

• Leading edge product development

• Use the latest technology

• Video links to customers and field staff

• Global sales to reduce risk and local economic issues

MAGIC WAND

Exercise:

1. Ask yourself the fol lowing question:

‘ I f you had a magic wand and you

didn’t have to worry about costs or

how to do i t, what would you

change in your business or industry?

2. Record what you would change.

MAGIC WAND EXERCISE

- The fol lowing tool sequence wil l

enable you to comfortably address

80% of al l strategic (or even non-

strategic) issues you face in your

business.

- Mindshop Problem Solv ing sequence:

1. Mindmap

2. Pareto

3. Force Field

4. One Page Plan

POWERFUL PROBLEM SOLVING SEQUENCE

POWERFUL PROBLEM SOLVING SEQUENCE

MINDMAPPING

1 . De f i n e th e i s s ue . 2 . B r a in s to rm th e e l e ment s . 3 . Ad d b r an ch es to f o r m th e M i n d map .

MINDMAPPING EXERCISE

Exerc i se :

Com pl ete a M indmap on your key area of focus .

80%

20%

• Use this tool when you need to sort out the vital few from the trivial many

• It is based on the premise that 80% of problems are due to 20% of the possible causes

• These 20% are the vital few problems a process improvement focuses on

• This tool is also called the 80/20 Rule

Examples:

80% of sales are made by 20% of your sales

people

80% of your profit comes from 20% of your

customers

80% of your problems comes from 20% of your

products

20% of your clothes are worn 80% of the time

20% of your products provide 80% of your sales

PARETO ANALYSIS

PARETO ANALYSIS EXERCISE

Exercise:

From the Magic Wand and Mindmap work areas conduct a Pareto

Analysis to discover your top 3 key issues that i f addressed wil l have the

biggest impact on your area of focus.

POWERFUL PROBLEM SOLVING SEQUENCE

FORCE FIELD

FORCE FIELD EXERCISE

Exercise:

From the Magic Wand and Mindmap work areas conduct a Force Field

Analysis to discover your top 3 key issues that i f addressed wil l have the

biggest impact on your area of focus.

POWERFUL PROBLEM SOLVING SEQUENCE

ONE PAGE PLAN

ONE PAGE PLAN

ONE PAGE PLAN EXERCISE

Exercise:

Complete a One Page Plan on

your business

LUNCH

DECISION MAKING “The process of selecting a course of action from among

alternative scenarios”

Simple tools to foster improved decision making

DECISION MAKING TOOLS

Intuition

The 80:20 Rule

PARETO ANALYSIS

Must Should Could A simple tool for ranking actions in

order of priority

What MUST you do?

What SHOULD you do?

What COULD you do?

GAP ANALYSIS

GAP ANALYSIS

• Remember – it is only a tool – it’s not infallible – “subjective objectivity”

• For more complex issues, this is good alternative to Pareto.

• If you are not happy with a score, then work our your action plans to

move your score higher.

USING THE GAP

GAP EXERCISE

1. Brainstorm the key factors that are critical

to the performance your current

job/position or of your Team

2. Complete a Gap Analysis

3. What actions will you take to address the

gaps?

4. Summarise it as a Plan

Alternatives

CRITERIA Weight Option 1

Retrench

30 15 25 20

25 12 15 20

15 8 8 10

30 15 5 10

TOTAL 100 50 53 60

Sales

Profit

Brand

Speed

Option 2

Sell Business

Option 3

Grow

Option 4

Merge

13

15

14

5

47

DECISION MATRIX

1. Brainstorm your options

2. Select your decision-making criteria

3. Determine the appropriate weightings

for each criteria

4. Score each option

5. Total scores

6. Select Top Option

BUILDING YOUR DECISION MATRIX

• Take time to select your Decision

criteria

• Take time on criteria and the

weighting

• Score across the rows – not down

the columns

• If your top score is not the preferred

option then look to your criteria

and weightings

DECISION MATRIX TIPS

DECISION TOOLS

SIMPLE PROJECT PLANNING TOOLS

Alternatives

CRITERIA Weight Option 1

Retrench

30 15 25 20

25 12 15 20

15 8 8 10

30 15 5 10

TOTAL 100 50 53 60

Sales

Profit

Brand

Speed

Option 2

Sell Business

Option 3

Grow

Option 4

Merge

13

15

14

5

47

DECISION MATRIX

NOW – WHERE – HOW

WHERE will we be

in the future?

HOW do we

get there?

ONE PAGE PLAN

PROD is a useful tool for simple Project Planning :

1. NAME: the process/project/plan

2. PURPOSE: Why? What do we hope to achieve?

3. RULES: What are the unofficial and official rules that govern

this activity? Who is a member? How do they join?

4. OUTPUTS, CUSTOMERS: Whom do we del iver to? What do we

deliver?

5. DEPLOYMENT (ACTIONS): How wi l l we del iver? What is the plan

for del ivering the outcomes?

PROD

PROD

PROD EXERCISE

1. Select a Project or Process or

Work Instruction that you

would like to refine in more

detail

2. Complete a PROD Plan

Project Description : a concise

statement

Products : Project del iverables

Priorit ies: When are del iverables

required?

Pil lars : What must be in place?

Pitfalls : What are the r isks?

Plans : How wi l l i t happen?

Pass to : Who are the future owners?

THE 7 P’S OF PROJECT PLANNING

• This is a for a larger project

• Covers off the key areas you should consider

• Great to use with a Team to get great

coverage of the issues

• Use it in conjunction with other tools e.g.

Force Field Analysis, One Page Plans, etc.

USING THE 7 P’S

PROJECT PLANNING

COFFEE / TEA – 30 min

THE PRODUCTIVITY CHALLENGE Find an extra 8 hours in every work week

“If you can’t do your job in a 10-hour day during the

week, you’re either overworked or incompetent.”

Mike Abel

Chief Exec – M&C Saatchi Australia

BRW – April 23, 2009

TIME MANAGEMENT PYRAMID

Why are you poor at time

management?

1. Attitude – focus, work ethic, motivation

2. Health - diet and exercise

3. Sleep – need 8 hours per

BELIEFS – WHY?

SLEEP CYCLE APP

WASTE & INEFFICIENCY What should you be doing with your time?

WASTE WHAT? What are you doing with your time?

TIME MANAGEMENT AUDIT

MY TIME AUDIT

MUST Do’s:

• Reduce wasted time on emails, web and social media

• Reduce amount of time with Team without reducing quality

• Increase time for strategy, marketing, sales and training

• Reduce hours worked

Travel not included

5 hrs per week

Productivity

45% chargeable

Personal days (excl

weekends)

3 days

SETTING PRIORITIES

Use model over different

timeframes – annual,

quarterly, monthly, weekly

YOUR QUADRANTS EXERCISE

Exercise:

1. Brainstorm 3 activities that you

currently do in each quadrant

2. What Q2 activities should you be

doing but never get time for?

GETTING THE STRUCTURE RIGHT

What are the 4 key areas of activity that you must focus on in your business to be successful?

My daily roster:

• Client work – 4 hours • Marketing & Sales – 2 hours • Strategy & Development – 1 hour • Team Management – 1 hour

• Expansion Time – 2 hours

SETUP A “4 THINGS” FRAMEWORK

BE STRATEGIC EXERCISE

Exercise:

1. What are the Top 4 things you

MUST focus on in order to

achieve success?

STOP DOING MATRIX

STOP DOING MATRIX EXERCISE

Exercise:

Work through the Matrix and

add tasks to each section

POMODORO TECHNIQUE

• Work in 25 minute bursts – 5 min break

• Every 4 cycles take a 15 min break

• This will: increase focus, concentration,

reduce interruptions and maximise

your output.

• Use an app like

www.focusboosterapp.com or

Pomodoro Time

TIPS TO LEVERAGE YOUR TIME

EMAIL

Check max. 3 times per day

Check once every day or so

Set up Rules

Turn off notifications

Don’t check it

first thing in the morning

Chain > 2 Use phone

• Senior and middle managers said only 56%

of meetings were productive.

• They added that a phone call or a memo

could have replaced over 25% of the

meetings they attend.

Source: Wharton Centre for Applied Research – published in Wall Street

Journal

Time in meetings per week

MEETINGS

• Team Huddle – weekly, 5 to 15 minutes

• Transactional Catch up – daily or weekly, 5 to 10 minutes

• Circuit Breaker – monthly, 15 to 20 minutes

• Performance Review – quarterly, 30 minutes

KEY TEAM METINGS

MEETING STRUCTURE

Effective meetings are driven by :

• Purpose

• Process

• Payoff

EFFECTIVE MEETINGS & INTERNAL COMMUNICATION

ENERGY PATTERNS

INTERRUPTIONS

Impromptu

Meetings

Disorganised

office

Phone calls

Surfing the

web

A VIRTUAL ASSISTANT

• Online Employee with a specific

skill set

• Engage them by Contract, Part-

Time, Full-Time

• Contractors for projects:

freelancer.com, elance.com,

fiverr.com

• Employees: usually from

Philippines, India or Eastern

Europe

• See our website for a blog article

on “How to recruit a VA”

USE VIDEO AND AUDIO INSTEAD OF EMAIL

• Use technology at your fingertips

and create audio and video

messages and instructions for your

Team

• Benefits: quick, effective and easy

to do. Better quality of

communication – especially for

complex issues.

• Integrate with tools like Trello,

Evernote, etc.

PRODUCTIVITY TOOLS THAT WORK

CORE TECHNOLOGY

BASIC PRINCIPLES

• Must operate on multiple devices and

synchronise

• “fit for purpose” – must do its job really well

• Interoperability – best if it works with other

tools

• Must improve communication with my Team

• Must lift my productivity by helping me with

Waste & Structure

MY TOP TOOLS

TRELLO.COM

Powerful task management tool that

enables col laboration and planning

Simple layout – easy drag and drop

navigation

Can add fi les from OneDrive, Dropbox, etc.

Base version is free – Premium is modest

Other options:

kanbanflow.com

Basecamphq.com

TRELLO.COM

TRELLO.COM

EVERNOTE.COM

A very powerful tool for information storage and

retr ieval – f ree or cheap option

A col lection of onl ine “Notebooks” that you can

add information to in a variety of formats: text,

audio, images, websites, documents, f i les.

Synchronises across any device: desktop (Mac &

PC), IOS, Android, Windows Mobile

Makes it real ly easy to capture & share

information

Audio messages – fast and better

communication

Chat function for better Team Comms

Microsoft OneNote is another option

EVERNOTE.COM

ONLINE FILE STORAGE - ONEDRIVE

Cloud based storage is easy to access and

has come of age.

Store f i les on your desktop – access them on

any device – share easi ly – auto-back up

Other popular options:

Dropbox.com

Box.net

MICROSOFT OFFICE 365

Software rental – updated and cost effective

$10 per month - 5 Users – Home Package

Acccess to latest Off ice Software: Word, Excel, PowerPoint, Outlook, OneNote and Publ isher

1TB of free storage on OneDrive (per User)

60 minutes of free skype to phone cal ls

With MS Exchange - Shared Calendars, Contacts, emails, etc.

Available for Mac, PC, tablets and smartphones

VIDEO CONFERENCING

Cheap effective communication using video

conferencing

Visual element improves engagement and

increase productivity – reduce travel

All Devices: desktop, tablet, smartphone

Lots of options:

Video Conference Calls – skype, Vsee

Online Meetings – GotoMeeting

Webinars and Seminars - GotoWebinar

TRIPIT.COM

I f you travel by air – this i s the app for you

Scans your emai l for confirmations and bui lds an i t inerary using airl ine, hotel, hi re car, etc bookings.

Tracks f l ights and updates on delays

Finds maps of hotels, etc.

Loads i t automatically into your electronic diary

Premium version is $50 pa – also free

On al l devices – desktop, tablet and smartphone

OTHER TOOLS – HORTICULTURE

There are real ly good programs around for helping you

manage the various activities and col lect great data in your

business.

Some are stand-alone programs and others are integrated

as part of your grader systems.

TIME MANAGEMENT

Exercise:

1. What are 3 actions that you can take away from this session to save yourself 8 hours in the next week?

2. Share this with your neighbor

3. Homework: Develop a 1PP for how you are going to improve your time

management

INCREASING YOUR CHANGE POTENTIAL

DVP CHANGE FORMULA

What can be done to influence the improvement in the Change

Potential? How can we increase the score in DVP?

Exercise:

1. Review the Dissatisfaction, Vision,

Plan factors in your business or

industry

2. What is the change potential?

3. How can you lift your scores?

DVP CHANGE FORMULA EXERCISE

IN SUMMARY

IN SUMMARY

1. Today has been about sett ing a foundation of problem solv ing tools and to

help gain c lar i ty to your most press ing i ssues for your business, personal ly or

for your industry

2 . Reviewed key f rameworks for robust business s t rategy

3. Reviewed the ‘why’ model f rom S imon S inek

4. Discovered a 4 step problem so lv ing process

5. Reviewed Problem Solv ing and Pro ject P lanning tools

6. Focused on l i f t ing our Personal Productiv i ty

7 . Explored some key e lements in Change

What is your No. 1 take-home message?

NEXT STEPS

NEXT STEPS

Online Recap Course – access for 6 months

Webinar Series – get involved. Engage your

Team

LinkedIn Discussion - participate

Encourage others – website, newsletter,

Social Media, Webinars, onl ine Training

offers

Contact me via emai l or phone i f you have

ANY questions

Russell Cummings

Business Consultant

M: +61 414 929 585

W: www.sbdbusiness.com.au

E: russell@sbdbusiness.com.au

Thank You

GRO-DOH MODEL

COACHING SKILLS MATRIX

The coaching approach will need to vary depending on the person you are coaching. By plotting the person requiring coaching on the Matrix below. It will assist you to know which is the right

approach to use.