Integration Systems Managed Services Solutions

Allister Richardson 0776 418 9398Allister.richardson@integrationsystems.com

Reasons for adopting managed services• You expect technology usage to increase in your organisation but

you need to keep a handle on your costs• You need to support complex challenges that go beyond your

internal expertise.• You need 24x7 “follow the sun” types of support as well as

manageable SLA’s• You are concerned about the security of information across your

network and would like to leverage advanced monitoring and security tools.

• Your capital budget is constrained and you want to avoid up-front investments in equipment and software.

• You anticipate that your technology needs will shift over time and you want to be agile ensuring your IT is meeting the demands of your business.

• Technology is not your core competency but technology is core to your value proposition.

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ITS ALL ABOUT CORE COMPETENCIES

Operations Support Consultancy Services

Integration Systems SLA

Integration Systems Managed Services framework

24 x 7 Operations

Integration SystemsService/Customer Care

ManagedNOC

Remote Monitor

Design Services

ProjectMgmt

IT Procure

SLA MGMT

Office Infrastructure

Integration SystemsTechnology Solutions

Back Office Technology

Security/Compliance

Trading Infrastructure Cloud Comms Analytics

WorkstationMonitorsPrintingPhonesMobileEmailVDIOffice apps

DatacenterNetworksServersStorageSoftware

SIEMFirewallsDLPBYOD Mobile/EndpointContent Filtering

Co-LocationLow Latency systemsLatency MonitoringSurveillanceAlgo-testing

InCloud-OptimisationMigrationHostingBurstDRaaSIaaSPaaSBUaaSTest/DevOpen Stack

Hosted PBXConnectivityVoice Recording

Visualization solutionsBig Data Infrastructure

• Benefits include:• Customer-centric approach, consolidated SLA, opex model, white label services for

MSP partners.

ManagedSOC

Prepare and Plan

Design Implement Operate Review/Optimise

Phased delivery approach

Initial Project Definition Workshop

Solution Design and SLA Review

Installation and

configuration of

monitoring tools

Deploy Secure

Managed Portal

GO Live Post Go live meeting

Monthly performance

review meeting

• Prepare & Plan – Evaluate the solution that address your business needs. We collect data and information about the business and technical environment that will provide input for the high-level service design. A business case canthen be created for the technical solution that provides the best return on investment.

• Design – With the plan in place, the design team creates the detailed solution design. The design includes: required hardware and software, a redundancy and failover plan (dependent on the project SLA’s) and an implementation plan.

• Implement – The primary goal of implementation is to introduce the new solution into the existing network with the least amount of disruption and the highest level of interoperability. To minimize downtime, an essential component of this process is the implementation plan (our Scope of Work).

• Operate – To ensure efficient and reliable network operation, our daily functions shall include system and performance management practices. This practice includes scheduled routine maintenance; documentation; upgrades; and troubleshooting/recovery strategies.

• Review/Optimise – Collecting and analyzing data from system's performance reports will provide crucial information for optimization. By maintaining the routine system management procedures that we set up for your operations lifecycle, we will know when your traffic load increases, and provide advice on when to increase your capacity.

Operational Support SolutionsIntegration Systems Managed Services allow clients to shift their focus from maintaining operations to establishing and building their core competencies to differentiate themselves. Our services include:

• 24x7 remote monitoring and management using industry leading toolset for network and pro-active systems monitoring.

• Around the clock manned NOC/SOC• Single point of contact, problem ownership and escalation service Level 1

through 3• Incident and problem management • Configuration and device management including change management• Security log management, analysis and remediation service• Pro-active service alerts• Guaranteed service levels• Service can cover Hardware, Server OS, Virtualisation, Middleware,

Database, Storage and Backup, Network Management and Security

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Consultancy ServicesIn addition to our fully managed operations services we provide key consultancy services for non-core client tasks such as:

• Technical Account Management• Single point of contact with experienced operations specialists

and technical architects• Project Management

• Trained project delivery team for proof of concept to full international project deployment

• IT Procurement Service• Outsourced IT procurement service from design to deploy using

our many vendor supply agreements including use of InTRAX our cloud based asset tracking software

• SLA Management • Align business needs to IT SLA’s, manage multiple contracts

under single service agreement

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Technology SolutionsTechnology solutions compliment Integration Systems’ service offerings and are available as opex or capex depending on the client requirement: • Office Infrastructure – Workstations, Email, Printing, Mobile, VDI,

Office apps• Back Office Technology – Datacenters, Networking, Servers,

Storage, Enterprise Software, High Performance Compute • Security/Compliancy solutions – SIEM, Firewalls, BYOD/Endpoint

Management, Content Filtering, Email• Trading infrastructure – Co-Location, Low Latency systems,

Latency Monitoring, Risk Grids• Cloud – inCloud DR/Migration/Burst/Optimisation, IaaS, PaaS,

BUaaS, Private Cloud infrastructure and Open Stack solutions• Communications – Hosted PBX, Connectivity, Voice Recording,

VPN• Analytics – Visualisation Solutions, Big Data Infrastructure,

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Questions to ask potential service providers• Can you supplement remote management with on-site experts?• Can you work with my technical team to integrate with various applications?• Can you deliver and support endpoint devices as well as networks and servers?• How do you handle break/fix and normal device maintenance implementations?• Can you deliver 24 x 7 support end to end?• What service level agreements can you provide?• Can you work with my network team to develop a short term and long term strategy for

network and other technology migration?• Can you help with billing and reporting issues?• How can you assist with our long-term integration strategy for technology tools?• What R&D does your company do and how does that R&D help me?• Can your team customise software according to our needs?• What programs have you implemented that will help my company drive utilisation

inside my enterprise?• What tools do you offer to help my transition to newer technologies such as

consolidation and virtualisation, and manage resources and usage?• What experience do you have in providing MSP services? Can you provide existing

customer case studies that show your MSP offering can be customized to differing customer needs?

• How do you find, train, and maintain experienced personnel?

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Client References

• http://www.integrationsystems.com/customers

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