Integrating Passbook into Your Ecosystem · 2016. 7. 9. · These are confidential...
Transcript of Integrating Passbook into Your Ecosystem · 2016. 7. 9. · These are confidential...
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These are confidential sessions—please refrain from streaming, blogging, or taking pictures
Session 303
Integrating Passbook into Your Ecosystem
Joelle LamEngineering Manager
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PassbookRe-imagine what’s in your pocket
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PassbookEnriching customer experiences via iOS technologies
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Apple Store Gift CardA pass implementation
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Overview
•Apple Store Gift Card• Leveraging Existing Systems•Determining Complexity•Web Services Tips and Tricks
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Lifecycle reviewApple Store Gift Card
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LifecycleApple Store gift card
Update gift card
Delivergift card
Redeemgift card
Passbook
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Getting Apple Store gift card to the right userDeliver the Pass
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Deliver the PassStep One—purchase
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Deliver the PassStep Two—populate gift card recipient details
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Deliver the PassStep Three—user receives a gift card
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Deliver the PassStep Four—user clicks add to Passbook
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Deliver the PassStep Five—user receives Apple Store gift card
Text
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Apple Store gift card goalsDeliver the Pass
• Passbook should make it easier• Existing avenues shouldn’t get harder• Companion app not required• Integrate with existing systems
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Using Apple Store gift card on web or in the storeUse the Pass
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Use the PassPurchase inside Apple retail store
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Use the PassPurchase on the web or on the phone
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Apple Store gift card goalsUse the Pass
• Leverage existing systems■ Retail store
■ Point of sale device■ Optical scanners
■ Web■ Phone
•Human factor
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Our retail employeesHuman Factor
• Retail employees• Build a great point of sale user interface•Which scanner do I use?
■ Laser scanner■ Optical scanner
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Barcodes
GTIN-12
EAN-13
Code 93
1-Dimensional
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GTIN-12
EAN-13
Code 93
1-Dimensional
Barcodes
PDF-417
QR Code
Aztec
2-Dimensional
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Our retail employeesHuman Factor
• Target user-experience consistency
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Updating Apple Store gift cardUpdate the Pass
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Keeping our passes aliveFeedback Loop
•Once a redemption occurs, update the pass• Feeds back into human factor•Use Apple Push Notification service
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Lifecycle reviewApple Store Gift Card
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Abstraction 101Leveraging Your Existing Systems
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EmailServices
PhysicalGift CardServices
Applications & Service Layer
Order Processor
Order Induction
Database Database
Systems Diagram
Point of SaleDevice
PassbookServices
PassbookStorage
ApplePush
NotificationService
PushServices
Push Queue
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EmailServices
PhysicalGift CardServices
Applications & Service Layer
Order Processor
Order Induction
Database Database
Systems Diagram
Point of SaleDevice
PassbookServices
PassbookStorage
ApplePush
NotificationService
PushServices
Push Queue
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EmailServices
PhysicalGift CardServices
Applications & Service Layer
Order Processor
Order Induction
Database Database
Systems Diagram
Point of SaleDevice
PassbookServices
PassbookStorage
ApplePush
NotificationService
PushServices
Push Queue
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EmailServices
PhysicalGift CardServices
Applications & Service Layer
Order Processor
Order Induction
Database Database
Systems Diagram
Point of SaleDevice
PassbookServices
PassbookStorage
ApplePush
NotificationService
PushServices
Push Queue
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EmailServices
PhysicalGift CardServices
Applications & Service Layer
Order Processor
Order Induction
Database Database
Systems Diagram
Point of SaleDevice
PassbookServices
PassbookStorage
ApplePush
NotificationService
PushServices
Push Queue
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EmailServices
PhysicalGift CardServices
Applications & Service Layer
Order Processor
Order Induction
Database Database
Systems Diagram
Point of SaleDevice
PassbookServices
PassbookStorage
ApplePush
NotificationService
PushServices
Push Queue
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EmailServices
PhysicalGift CardServices
Applications & Service Layer
Order Processor
Order Induction
Database Database
Systems Diagram
Point of SaleDevice
PassbookServices
PassbookStorage
ApplePush
NotificationService
PushServices
Push Queue
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EmailServices
PhysicalGift CardServices
Applications & Service Layer
Order Processor
Order Induction
Database Database
Systems Diagram
Point of SaleDevice
PassbookServices
PassbookStorage
ApplePush
NotificationService
PushServices
Push Queue
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EmailServices
PhysicalGift CardServices
Applications & Service Layer
Order Processor
Order Induction
Database Database
Systems Diagram
Point of SaleDevice
PassbookServices
PassbookStorage
ApplePush
NotificationService
PushServices
Push Queue
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EmailServicesDatabase
Order InductionApplications & Service LayerOrder ProcessorDatabase
Push to the Black Box
PhysicalGift CardServices
Point of SaleDevice
PassbookServices
PassbookStorage
ApplePush
NotificationService
PushServices
Push Queue
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Identify the Minimum Interface
PhysicalGift CardServices
PassbookServices
Point of SaleDevice
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Identify the Minimum Interface
PhysicalGift CardServices
PassbookServices
1 Create the pass
Point of SaleDevice
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Identify the Minimum Interface
PhysicalGift CardServices
PassbookServices
1 Create the pass
2 Identify thesource of truth
Point of SaleDevice
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Identify the Minimum Interface
PhysicalGift CardServices
PassbookServices
1 Create the pass
2 Identify thesource of truth
3 Redeem the passPoint of Sale
Device
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Identify the Minimum Interface
PhysicalGift CardServices
PassbookServices
1 Create the pass
2 Identify thesource of truth
3 Redeem the pass
4 Callback for update
Point of SaleDevice
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Common Currency
PhysicalGift CardServices
PassbookServices
GCN
GCN
1 Create the pass
2 Identify thesource of truth
3 Redeem the pass
4 Callback for update
Point of SaleDevice
GCN
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Value known by all interfacing systemsCommon Currency
•Gift card number• Club card number• Insurance policy number•Order number• Event ID• Event ID with a customer ID
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Systems Diagram
EmailServices
PhysicalGift CardServices
Applications & Service Layer
Order Processor
Order Induction
Database DatabasePoint of Sale
Device
PassbookServices
PassbookStorage
ApplePush
NotificationService
PushServices
Push Queue
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Identify the Minimum Interface
PhysicalGift CardServices
PassbookServices
1 Create the pass
2 Identify thesource of truth
3 Redeem the pass
4 Callback for update
Point of SaleDevice
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A way to anticipate the level of effortDetermining Complexity
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Facets of Complexity
• Value•Uniqueness• Static vs. Dynamic• Scale• Systems Integration
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Mountain Trail Signs
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Value
Boarding PassesMovie TicketNewspaperCoupon
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Value
Boarding PassesMovie TicketNewspaperCoupon
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Uniqueness
Quantified useMultiple useSingle person
Multiple useMultiple person
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Uniqueness
Quantified useMultiple useSingle person
Multiple useMultiple person
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Static vs. Dynamic
Multi-stateTime sensitiveInformational
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Static vs. Dynamic
Multi-stateTime sensitiveInformational
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Scale
Many useMoreFew
1
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Scale
Many useMoreFew
1
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Systems Integration
100+ Printed paper, cards, desktop, mobile
Electronic onlyiPhone only
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Systems Integration
100+ Printed paper, cards, desktop, mobile
Electronic onlyiPhone only
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Don’t Assume
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=Complexity Better
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=Complexity Better
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Summary—Facets of Complexity
• Value•Uniqueness• Static vs. dynamic• Scale• Systems integration
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Something for every complexity levelWeb Services Tips and Tricks
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Tips—Basic
• Review Pass Asset Sizes•Adhere to If-Modified-Since • Implement Logging Endpoints• Expect Dependency Outages
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One—Review Pass Asset Sizes
4 - 20 Kb
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One—Review Pass Asset Sizes
4 - 20 Kb
280 Kb
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One—Review Pass Asset Sizes
4 - 20 Kb
280 Kb
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Impacts performance and scalabilityReview Pass Asset Sizes
• Size your image assets appropriately for the pass• Set an upper limit for the size of pass• Log and/or alert if the pass size exceeds this limit
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Impacts performance, scalability, reliabilityTwo—Adhere to If-Modified-Since
• RFC 2616 • Lets clients make conditional requests • Required by Passbook• Reduces bandwidth usage
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Adhere to If-Modified-SinceRequest response contents
Get Pass Request
Method: GETHeader:If-modified-since <timestamp>
Get Pass Response
HTTP Status: 200Header: Last-Modifed<timestamp>
Contents: PKPASS
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Adhere to If-Modified-SinceRequest response contents
Get Pass Request
Method: GETHeader:If-modified-since <timestamp>
Get Pass Response
HTTP Status: 200Header: Last-Modifed<timestamp>
Contents: PKPASS
HTTP Status: 304
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It’s free feedbackThree—Implement Logging Endpoints
•Highly recommended • Passbook sends error message back to the log back endpoint•Human readable errors
https://webServiceURL/v1/log
Method: POST{ logs = [
“Server ignored the 'if-modified-since' header (date) and returned the full unchanged pass data for serial number”
]}
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Four—Expect Dependency OutagesWith your own service
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Four—Expect Dependency OutagesWith your own service
Apple StorePass
Services
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Expect Dependency OutagesRedundancy is good
Apple StorePass
Services
Apple StorePass
Services
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Expect Dependency OutagesDependencies will go down
Apple StorePass
Services
Apple StorePass
Services
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Expect Dependency OutagesDependencies will go down
Apple StorePass
Services
Apple StorePass
Services
Location Services
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Expect Dependency OutagesDependencies will go down
Apple StorePass
Services
Apple StorePass
Services
Location Services
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Expect Dependency OutagesDependencies will go down
Apple StorePass
Services
Apple StorePass
Services
Location Services
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Expect Dependency OutagesIs that dependency required?
Apple StorePass
Services
Apple StorePass
Services
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Impacts reliabilityExpect Dependency Outages
• Pass should be served with bare minimum assets even when dependencies are not responding■ Make default fallback data readily available for assets (images, text), locations
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Tips—Intermediate
• Validate the Origin• Validate Significant Contents• Leverage Caching•Monitor
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Impacts performance, security and reliabilityOne—Validate the Origin
• It’s not sufficient to simply test if the card is valid•Make sure the pass came from you• Sign your pass and check your signature
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Remember authentication tokenValidate the Origin
authenticationToken
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Passbook package contentsValidate the Origin
description
pass.json
formatVersion organizationName
passTypeIdentifier serialNumber teamIdentifier
authenticationToken webServiceUrl
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Web services with authorization headerValidate the Origin
• Register a device•Get latest version of a pass•Unregister a device
Register a device
Method: GETdeviceLibraryIdenfitier
passTypeIdentifierserialNumber
Headers:Authorization: ApplePass
84jhadk9587dlad...
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Build your authentication token using HMACValidate the Origin
•HMAC—Keyed Hash Message Authentication Code (RFC2014)• Verify
■ Auth token is signed■ Key is private■ Strong enough against brute force
• Then auth token was created by you
Pick your message contents
HMAC it
Prepend some value
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hash_hmacOpenSSL::HMAC
hmac.newBouncy Castle
Validate the OriginEvery language has it
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Impacts securityTwo—Validate Significant Contents
•Anyone can create a pass• The pass is not authoritative•Always check the source of truth
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Impacts performance, scalability, reliabilityThree—Leverage Caching
• Cache as much downstream data as possible■ Product services■ Location services■ Image services
• Cache encrypted and decrypted values for HMAC or authentication token• Consider caching the .pkpass file
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Impacts reliabilityFour—Monitor
• Be the first to know when your servers go down• There are numerous external websites that do monitoring
■ Build a query against one of your production test passes■ Validate response is status 200■ Check your pass size
• Internal logging systems■ Asset sizes■ Certificate expiration warnings (signing and push notifications)
• Internal monitoring
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For the most complex passesTips—Advanced
• Rate Limit• Process Asynchronously• Leverage AuthToken as Storage •Distinguish Dev and Prod Passes• Build in Debug-ability
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Impacts reliabilityOne—Rate Limit
• Prevents■ Denial of service attack■ Brute force attack
• Set high limits for IP based rules• Set lower limits based on serial numbers
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Impacts performance and scalabilityTwo—Process Asynchronously
• Pre-warm your caches (i.e. images)• Logs can be written to disk asynchronously•Use a queue for push notifications•Avoid holding connections open for long periods of time
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Three—Leverage Auth Token as StorageImpacts performance and reliability
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Three—Leverage Auth Token as StorageImpacts performance and reliability
You have serial number
Apple StorePass
Services
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Three—Leverage Auth Token as StorageImpacts performance and reliability
You have serial number
Apple StorePass
Services
Get the gift card number and pin
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Three—Leverage Auth Token as StorageImpacts performance and reliability
You have serial number
Apple StorePass
Services
Get the gift card number and pin
Database
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Three—Leverage Auth Token as StorageImpacts performance and reliability
Look up gift card number and pin within the authentication token
Apple StorePass
ServicesDatabase
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Three—Leverage Auth Token as StorageImpacts performance and reliability
Look up gift card number and pin within the authentication token
Apple StorePass
Services
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Leverage Auth Token as StorageRemember authentication token
authenticationToken
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Leverage Auth Token as StorageStore pass specific information inside the “message”
Pick your message contents
HMAC it
Prepend some value
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Minimize your dependencies
• Store encrypted relevant data in authentication token to minimize your dependency on DB and increase your reliability• Items you could store
■ Product details - strip image url■ Gift card number or PIN numbers■ Important dates■ Nearest 10 locations
Leverage Auth Token as Storage
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Four—Distinguish Test and ProductionRemember the pass type identifier
passTypeIdentifier
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Distinguish Test and ProductionPassbook package contents
description
pass.json
formatVersion organizationName
passTypeIdentifier serialNumber teamIdentifier
authenticationToken webServiceUrl
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Distinguish Test and Production
Production
pass.json
Test
pass.json
pass.com.store.giftcardpass.com.store.giftcardpass.com.store.giftcard
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Distinguish Test and Production
Production
pass.json
Test
pass.com.store.giftcard.test
pass.json
pass.com.store.giftcardpass.com.store.giftcard
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Impacts reliabilityFive—Build in Debugging
• Be ready to troubleshoot it in production• Leverage the back of pass for debug information•Have a test serial number for production • Turn on a flag on this test pass•Display extra information on the back of the pass
■ Host or data center■ Locations■ Last updated date
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Summary
•Apple Store Gift Card• Leveraging Existing Systems•Determining Complexity•Web Services Tips and Tricks
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More Information
Paul Marcos App Services [email protected]
DocumentationPassbook Programming Guidehttp://developer.apple.com/passbook
Apple Developer Forumshttp://devforums.apple.com
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Related Sessions
Harnessing iOS to Create Magic in Your Apps PresidioFriday 11:30AM
What’s New in Passbook Pacific HeightsWednesday 11:30AM
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Labs
Passbook Lab Services Lab AWednesday 4:30PM
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