Inside Selling
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Transcript of Inside Selling
TRANSFORMING INSIDE SALESINTO A REVENUE ENGINE
Today's winnersthink differentlyabout markets,customers, andvalue delivery"
STEVE JOBS
THE MARGIN BETWEENWINNING AND LOSINGBUSINESS GETS SMALLEREVERY DAY
EVER INCREASINGACQUISITION COSTSMEAN IT 'S MOREIMPORTANT TO RETAIN &
DEVELOP NEWACCOUNTS
BUYERS ARE EDUCATINGTHEMSELVES ON YOURCOMPANY &
COMPETITION BEFOREYOU WALK IN THE DOOR
IN MANY COMPETITIVESALES SITUATIONS ,
HIGHER LEVEL PEOPLEARE GETTING INVOLVEDIN SMALLER DECISIONS
COMPETITIVE PRICINGPRESSURES ARE DRIVINGHIGHER DISCOUNTS ANDLOWER MARGINS
MORE AND MORECOMPANIES AREPLACING INCREASINGEMPHASIS ON INSIDESALES
WHILE OTHERS ARECHALLENGING THEIRCUSTOMER SERVICETEAMS TO UP SELL
SO WHAT DO THE BESTCOMPANIES KNOW THATYOU DON 'T?
THEY UNDERSTANDINSIDE SALES ARE THEIRTRUE BRANDAMBASSADORS
THEY EMPOWER FRONTLINE ASSOCIATES TODELIGHT THE CUSTOMER
86% OF BUYERSWILL PAY MOREFOR A GREATERCUSTOMEREXPERIENCE
86%
1%ONLY 1% OFCUSTOMERS FEELVENDORS MEETTHEIREXPECTATIONS
THEY CONTINUOUSLY STRIVETO BECOME "TRUSTEDADVISORS " TO THEIRCUSTOMERS
THEY ARE EXPERTS ATENGAGING CUSTOMERS VIAPHONE , EMAIL , AND LIVECHAT
THEY UNDERSTAND THATTHEY ONLY HAVE SECONDSTO ENGAGE A PROSPECT
THEY UNDERSTAND THATSTRATEGIC QUESTIONS ARETHE ARROWS IN THEIRQUIVER
THEY TRAIN ASSOCIATES TOIDENTIFY COMMONPERSONALITY TYPES
THEY ARE EXPERTS ATPRACTICING "ACTIVELISTENING "
THEY MAKE ROLE PLAYINGAND SALES COACHINGONGOING ACTIVITIES
THEY UNDERSTANDCUSTOMER OBJECTIONS AREREALLY OPPORTUNITIES TOSELL
ASCENSION REMOTE SELLINGEXCELLENCE IS DESIGNED TOACTIVATE INSIDESALES /SERVICE TEAMS FORGROWTH
ASCENSION REMOTE SELLINGEXCELLENCE INCLUDES
TIPS TO MAKE COLD CALLING A PRODUCTIVE ACTIVITY
BEST PRACTICE CONSULTATIVE SALES PRINCIPLES
BUSINESS RELEVANT ROLE PLAYING
WAYS TO PROSPECT DORMANT + INACTIVE ACCOUNTS
THANK YOU
ASCENSION GROWTH & INNOVATION STRATEGIES
LEARN ABOUT REMOTE SELLING EXCELLENCE